After delay, Vector pays couple’s cancellation penalty

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Wednesday, October 9, 2013

MONROE, N.C.—A North Carolina couple that switched from ADT to Vector Security says that Vector offered to pay the $578 cancellation fee they would owe ADT. Vector never paid and a collections agency came knocking, Agnes Kearney told WSOCTV.

Agnes and Clarence Kearney turned to WSOCTV’s Action 9, which spoke with Vector Security. 

A local Vector vendor contacted the Kearneys and asked for their final invoice, which the company said it had not received. Vector paid the full amount the day the invoice arrived, according to WSOC.