AvantGuard Monitoring Centers renews TMA Five Diamond Designation

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Tuesday, June 16, 2020

OGDEN, Utah—AvantGuard strives to exceed all monitoring and customer service standards, and to satisfy the requirements for the TMA Five Diamond designation is true sign of AvantGuard’s commitment to excellence. 

To receive and maintain the Five Diamond designation a monitoring center must meet the “five points of excellence,” which are a commitment to: 

  • Ongoing, job-related education and testing by having 100 percent of its monitoring center operators certified using the TMA online training series on industry best practices;
  • Random inspections and quality criteria standards by a nationally recognized testing laboratory, such as FM Approvals, Intertek/ETL and UL;
  • Raising industry standards through TMA membership and participation in its activities;
  • Reducing false dispatches; and
  • The highest levels of customer service. 

 

This award goes beyond customer-facing services, and relies heavily monitoring center operators. AvantGuard believes the operators are the engine that drives the company, and they take great pride in hiring and training operators to provide the best possible service to its customers. To achieve the Five Diamond designation, every operator must not only pass the course, but demonstrate proficiency, knowledge and understanding of: 

  • Alarm confirmation processes, which help reduce false alarms; 
  • Communications with Public Service Answering Points, such as the Emergency 911 centers;
  • Electronic communications equipment, including cellular, radio and internet communications systems;
  • Codes and standards of Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and 
  • Emergency preparedness under a wide scenario of possibilities. 

 

Of the 2,700 monitoring centers in the United States, less than 200 have achieved the Five Diamond designation. AvantGuard is proud to be part of such a prestigious group, and will continue to seek opportunities to provide only the best service to its dealers and customers.