Guardian Protection Services’ monitoring center becomes UL certified
WARRENDALE, Pa.—Guardian Protection Services recently announced that its Western Operations Alarm Monitoring Center has earned UL certification.
Guardian’s Western Operations Center located in Tempe, Arizona provides business continuity to all mission-critical operations performed at its headquarters located in Warrendale, Pennsylvania. “The attainment of UL certification at Guardian’s Western Alarm Monitoring Center furthers our strategic initiative to underpin key business operations to protect against any potential disruption of service to our customers,” Mike Overby, vice president of customer care operations, said in a prepared statement.
“UL is a highly respected independent third party that has certified that Guardian’s alarm monitoring centers adhere to the highest standards,” Overby continued.
The attainment of UL certification was an effort initiated by Guardian in January 2015 when it acquired the 35,000 square foot facility in Arizona, the company said. Guardian now operates two wholly owned and UL certificated alarm monitoring centers in the United States.
The company made changes and upgrades to the infrastructure and interior, including a voice and data network design to provide redundant communication pathways, installation of a new exterior structure to house two diesel-powered generators and construction of a training center within the operation.
Joe Colosimo, Guardian’s president, commented on the strategic benefits of Guardian’s western U.S. center in the announcement. He stated, “Not only are we well-positioned from a UL certification perspective, but we have enhanced our customer service and data entry functions by offering additional hours of service to better respond to the needs of customers and authorized dealer partners located west of the Mississippi. The fact that we have successfully undertaken and achieved the integration of the Western Operations Center underscores Guardian’s capability to make significant investments for the future.”