Hawaii alarm company shuts down, does not inform customers

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Monday, April 15, 2013

HONOLULU, Hawaii—An alarm company in this city abruptly closed down without telling its customers, according to a report from KHON2, a news outlet based in Honolulu.

The article said customers have been trying to reach the company, Hi Alarm, for months without any luck. One customer cited in the article said she recently got a letter from Monitronics informing her that Hi Alarm is now out of business. In the report, a former employee said the entire work force was laid off in February.

Monitronics, based in Dallas, has offered to take over some of the services vacated by Hi Alarm, which had been in business in Hawaii for just over two years, the article said.