Response Center USA earns Five Diamond certification

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Monday, December 9, 2013

SAN ANTONIO—Response Center USA, a division of Security Partners based here, has earned the Central Station Alarm Association’s Five Diamond Certification, according to a recent announcement. All central station monitors have passed the CSAA Central Station On-Line Operator Training Course.

“These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers,” said Michael Bodnar, president of Security Partners, which acquired Response Center USA in August. “This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.”

To earn the certification, all central station operators must have achieved proficiency in alarm verification, communications and emergency preparedness; know electronic communications; and understand the codes and standards of organizations including Underwriters Laboratory, Factory Mutual and the National Fire Protection Association.