Vivint fined $55K for deceptive sales practices in Kansas

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Friday, March 22, 2013

TOPEKA, Kan.—Vivint has agreed to pay restitution, fines and investigative costs after being accused of violating Kansas consumer protection laws, according to a news release from Kansas Attorney General Derek Schmidt.

Orem, Utah-based Vivint has issued refunds to 19 Kansas consumers and paid $55,000 in civil penalties and reimbursement of the state’s investigative costs, the release said. In addition, the company has agreed to abide by the Kansas Consumer Protection Act in future transactions.

The company was accused of using a variety of deceptive practices while going door-to-door offering to install new home security systems or replace existing systems. Schmidt’s office said the salesmen failed to advise the consumers of their rights under the Kansas Consumer Protection Act and did not disclose all costs associated with switching alarm system providers.

“Kansas law regulates the conduct of door-to-door sales to ensure that Kansans who are solicited at their homes are not rushed or pressured into making a purchase,” Schmidt said in a prepared statement. “We take seriously our responsibility to enforce the law.”