Jensby back in industry at San Jose-based RFI

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Wednesday, September 12, 2012

SAN JOSE, Calif.—Mary Jensby, formerly central station and data entry director for Monitronics, has been named call center director at RFI Communications & Security Systems, an integration and monitoring company based here.

Jensby’s five-year tenure at Monitronics ended in May as part of a corporate restructuring, she told Security Systems News. The Dallas-based firm is one of the largest monitoring companies in the country, handling about 700,000 accounts at its CSAA Five Diamond-certified central station.

“I’m thankful for the opportunity I had with Monitronics because it gave me the chance to meet new people in the industry, and I’m very thankful to RFI,” she said. “I drove 1,851 miles to make a difference, and I hope to do that.”

RFI, founded in 1979, designs, installs, services and monitors security and fire/life safety systems. It handles about 20,000 accounts, predominately in California, at its Five Diamond monitoring center here. The company has four branch offices and is building a backup central station in Reno, Nev.

Jensby began working at RFI on Sept. 4 and is overseeing 25 employees. She said her focus would be similar to what it was at Monitronics.

“It’s about the customer and the dealers,” she said. “We’re going to be doing some training, kind of separating that out, so I have the opportunity to work with our dealer development program as well. I’ll be getting my hands in almost everything.”

Jensby said she will continue her work with the Central Station Alarm Association, where she has served on at least half a dozen committees during her time in the industry.

“I’m back on the education, marketing and ASAP committees, because that’s near and dear to my heart,” she said.

The duties of the central station and data entry director at Monitronics are now handled by Darin Anderson, the new vice president of monitoring operations. He is responsible for “the overall operation of the central station as well as the monitoring-customer experience,” according to the company’s website. He previously served as vice president of customer service for Culligan International, North America.