Navco gets into interactive monitoring

The integrator partners with SentryCom to offer video monitoring to its client base
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Sunday, August 1, 2004

ANAHEIM, Calif. - Navco Security Systems is rolling out a new video monitoring service to its security customers thanks to a partnership with SentryCom Interactive, a company that specializes in monitoring sites remotely.

Navco’s launch of the new service begins this month after six months of a pilot test of interactive video monitoring at 15 sites with four different customers. What these customers found was that remote monitoring reduced overhead and problems at high crime areas.

“More and more customers are requesting it,” said Jim Kauker, vice president of sales and marketing for Navco. “It’s really going to be up to us to show them a return on investment on what they’re spending already on an existing guard source.”

Though it may not replace guard service entirely, interactive monitoring augments those efforts by providing constant monitoring of a problem location.

Kauker expects that about 5 to 10 percent of its customers, ranging from financial institutions to retail facilities, could benefit from the new service.

For SentryCom, the addition of Navco as a reseller of its service is a boon to its business. The Valencia, Calif., company officially began offering its remote monitoring service in April and is looking to partner with a select group of systems integrators. So far it is working with four systems integrators and providing remote monitoring for 30 sites.

Within the first year of its launch, Kurt Strasser, chief executive officer of SentryCom, expects to monitor 100 sites. By the end of its second year in business, that number is projected to hit between 300 to 400 locations.

To provide the service, SentryCom employs a staff of seasoned security professionals and hires people typically with a military or police background to work in its monitoring facility. The company developed its own software that interfaces with a number of surveillance products on the market. It also uses GE’s VideoIQ product, an intelligent video system, to notify the central station if a person is entering a secure area.

Strasser said there are numerous vertical markets that can use this type of service, such as auto dealerships, shipping and receiving docks and corporate campuses. The company can also observe employee training and assemble important video into a report that is sent to management.

Kauker said the timing is right for his company to now offer customers interactive video monitoring.

“We were waiting for the technology to line up,” he said.

“Now that broadband is becoming affordable we’re seeing major corporations also wanting to make accessible what is happening in the stores to their senior management.”
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