Security firm a 'no call' offender

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Sunday, December 1, 2002

CHESHIRE, Conn. - A two-location home security firm based here paid the state $25,000 to settle charges that the security firm violated Connecticut's new No Call list.

Home & Life Security was cited by state officials for making unsolicited calls to Connecticut residents whose names appeared on the list. The company was also charged with making repeated calls to consumers who had directed the company not to call them again and for not clearly identifying itself to the consumer. The calls were made during a one-year period that ended April 1.

Richard E. Maloney, director of trade practices for the state's Department of Consumer Protection, said the company appears to have complied with a cease and desist order that was also filed against it.

"The company was cooperative and they have stopped this type of business practice," Maloney said.

Officials from Home & Life Security could not be reached for comment, but said in published reports it did not call any names on the No Call list and the list was seriously flawed. The company said it settled with the state to avoid paying expensive legal fees to fight the charges.

The charges stem from more than 100 complaints received by the consumer protection division based on calls made between April 1, 2001, and April 1,2002.

At press time, Connecticut's No Call list had more than 800,000 entries.