Vivint transfers all its accounts to stages automation platform

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Thursday, March 31, 2011

PROVO, Utah—Vivint announced on March 17 that it was in the process of transferring all of its more than 500,000 monitored accounts to Secure Global Solutions’ stages central station automation platform. Vivint expects to have the transfer completed by the end of April, with both of Vivint’s monitoring centers going through the switch over.

What prompted the move?

“Stages simplifies the job of our dispatchers, allowing them to focus on providing the exceptional service we require,” Vivint VP of operations Lindsay Grauling told Security Systems News.

SGS VP Hank Goldberg said the relationship is a good fit.

“Vivint has all the regular problems of a central station in managing dispatch. The introduction of ‘scripting’ allows Vivint to respond to alarms in a controlled, predictable way,” Goldberg said. “Vivint should realize a great reduction in training, improved response time to alarms, reduced cost and increased quality.”

Grauling agreed.

“SGS’ flexibility and desire to innovate make them the perfect partner as we explore all of the home automation services that can benefit our customers,” Grauling said. Vivint, formerly APX Alarm, changed its name and incorporated a home automation/control focus in February. Another Utah-based monitoring center, AvantGuard, also in February switched all of its monitored accounts to the stages platform, as well.