Did I leave my coffee pot on?

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03/27/2008
Everybody wants a piece of the remote monitoring pie. Here's an article about SureWest, a California communications company, launching a remote monitoring service. Sounds like a plug and play system where they send you a camera, some sensors, a little bit of hardware/software and, of course, instructions. I'm always curious if these companies have dedicated customer service for new ventures like this, because frankly, no matter how simple it sounds, most of us are mildly-to-severely technologically challenged and setting up a system is probably at least a little tricky. The system appears to be completely self-monitored and I'd say only has a security application in passing, (you get alerts when your front door opens, for example, and can access video on-demand), but the concept of remote monitoring is something the security industry should take note of. The concept itself is fairly appealing. I spoke with Bill Diamond from Xanboo (they're the company that designed basically everything for AT&T's Remote Monitoring system, from technology to service) and he said the real driver for residential video, specifically, is the revolution of the cell phone. When people really start using their cell phones to check-in on their home, turn on lights, regulate temperature and who knows what else, the remote monitoring market will explode. And shouldn't security be the natural driving force behind remote monitoring? Anyone who doesn't at least dabble in home automation seems to be missing out on a significant opportunity to sell more than security to their customers and even if it's not full blown remote monitoring capabilities, at least it's a step in the right direction. I wonder if it could save me from stressing about whether or not I left my coffee pot on?