Enhanced call verification becoming the norm

I wrote a story last month that appeared on Security Systems News' newswire, and which will appear in our next issue. The story was about the Seattle Police pushing for compliance to the city's municipal code, part of which requires the use of enhanced call verification. In Seattle, beginning the first of the year, central stations will be required to make two verification calls to alarm owners to ensure the alarm is real as opposed to false. Just Tuesday (Dec. 16), I came across another story from the Star News online about the city of Elk River, Minn. recently adopting an ordinance requiring enhanced call verification as well. Police from both Seattle and Elk River point out that the new two-call-to-the-end-user requirement is part of a much needed false alarm reduction endeavor.