Vivint taps into DIY with new online Support site

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07/09/2014

Vivint is not a DIY company—it offers professionally installed and monitored home security. But its new online Support site—which the company announced this week—is geared toward those who like to take things into their own hands.

Vivint notes that it already offers customer support 24/7/365. But in addition to that, the Provo, Utah-based home automation/home security company has launched the new Support site. Here’s how it describes its new online service:  

“If you’re a go-getter, a do-it-yourself-er, a knowledge-seeker, or a hate-being-put-on-hold-er, then this is great news for you. On our new Support site, you’ll find video tutorials, step-by-step instructions, troubleshooting, FAQs and more for anything from changing the batteries on your electronic door lock to adding a new camera to your system.”

I checked out the site. It’s easy to read and it provides answers to basic questions that range from “Where can I send my payment?” to “Why do you use a door-to-door approach?” Vivint’s answer to the latter is that it’s more personal and allows a sales rep to customize systems for each homeowner.

But in case anyone is wondering, Vivint stresses that the site does not replace its traditional customer service. “If you’re a I’d-rather-just-talk-on-the-phone-er, we will always be here to answer your call,” the company says.

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