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by: Daniel Gelinas - Wednesday, May 13, 2009
[caption id="attachment_1882" align="aligncenter" width="225" caption="New Mace CSSS president Peter Giacalone"]New Mace CSSS president Peter Giacalone[/caption] Mace today announced it had hired Peter P. Giacalone to serve as the president of its new Security Services Division, which includes newly acquired wholesale monitoring company, Mace CSSS, Inc. Located in Anaheim, Calif., Mace CSSS, Inc. is a national UL listed central station that monitors approximately 30,000 end user accounts on behalf of more than 300 dealer clients. Mace CSSS also provides high quality nationwide video monitoring services, including CCTV, IP and other configurations. Giacalone, with over 30 years of combined experience in both the electronic security and wholesale monitoring industries, will oversee all general management and sales, as well as marketing, efforts associated with the Mace Security Services Division and Mace CSSS, Inc. He will also develop Mace's new commercial dealer program, which will support the customers of Mace's monitoring services and surveillance products. Giacalone is currently the Chairman of the Central Station Alarm Association's Audio Verification Standards Committee and the Security Industry Association's Two Way Audio Verification Standards Committee. He is also a frequent guest speaker at the International Security Conference. Giacalone was COO of Criticom International/King Central-Monital.
by: Daniel Gelinas - Thursday, May 7, 2009
I have to admit, I'm pretty fond of gadgets. I just like reading about new innovations and new technologies. I've been a longtime reader of scifi.com's DVICE. I'm talking back in the day, before the neat new branding and the upside-down "i" in the name. Actually, I recently found out that DVICE covered one of my most recent stories about Vaica Medical's SimpleMed for SSN before I did. Anyway, I received some press releases recently about some new PERS and security gadgets that I thought were pretty cool. First up is a new edition to the PERS market, LogicMark's FreedomAlert pendant. The small pendant functions just like a monitored personal emergency response system, except the owner of the device doesn't have to pay monthly monitoring fees. Basically, the device consists of a programmable base unit one plugs into their phone line. The base unit is connected wirelessly to the pendant (which looks like a little cell phone, complete with antenna). When the end user pushes the panic button, the base unit calls a call list of 3 numbers and then, if no one on the call list answers, dials 911. The pendant itself is a two-way voice communicator, and is unique, according to LogicMark president Mark Gottlieb, in that it takes advantage of a loophole in federal regulations on autodialer systems and is, in fact, the only autodial system in existence expressly permitted to dial 911. "We’re the only company in the industry allowed to call NENA, the National Emergency Number Association ... NENA does not allow automatic dialers to call 911 because they can never figure out what the problem is," Gottlieb said. "That's where the role of the monitoring center comes into play. It is actually illegal for an automatic dialer to call 911. We have an exception. We're the only company with a written exception to call 911, because the person who pushes the button is speaking through the pendant to the dispatch." So, basically, imagine it as a cordless phone handset that has been wicked shrunk down so you can wear it around your neck like a necklace, and it also only takes the push of one button to automatically cycle through a call list of 4 preprogrammed numbers. According to Gottlieb, "It has a range of--line of sight--almost 600 feet" from the unit base. Kind of a neat idea to give seniors a sense of security and freedom to roam about the house unfettered to their PERS base unit or by a phone handset they'll have to utilize and dial if they run into trouble. Next is the Silent Touch Watch from SilentCall Communications. The Silent Touch Watch acts as a bridge between end users with vision or hearing impairments and their environment, including their doorbell, phone, and intrusion or fire alarm. According to the release:
The Silent Touch Watch, the alerting tool developed by SilentCall Communications of Waterford, Michigan, will alert the wearer within 300 feet that the doorbell or phone is ringing, or that a smoke detector, fire alarm, or burglar alarm has been activated. The wearer is alerted by both a vibration and by a visual icon symbol lighting up on the display.
I like the way the industry is going with making security and lifestyle applications portable. Innovations by Alarm.com, Xanboo, and now SilentCall are really changing the focus of traditional security from protecting a fixed address to giving people on the go 24/7 interaction with all of their lifestyle needs.
by: Daniel Gelinas - Wednesday, May 6, 2009
Just read through my issue of CSAA's newsletter Signals. Renewal time is here. If you're interested in renewing your Five Diamond status, you can contact Grace Fanzo at 703-242-4670, fax your renewal forms and UL/FM certifications to 703-242-4675 or send Grace an email. I got some press this morning that The Protection Bureau of Exton, Pa. has already renewed their Five Diamond status. I also noticed (with some pride, I might add) that I'm listed in the Central Station Operator Training Level I Graduates roster in the most recent issue of the CSAA's Dispatch. I still, of course, have not taken the test for the Advanced Level. I have just procrastinated too long and will need to go back and review all the modules before advancing and becoming an Advanced Central Station Operator Training Graduate. But that's okay. Thankfully, the training set up by the CSAA and the CMOOR Group allows the student to move at their own pace, and review any portion or all of the training before attempting the final test. Maybe next month. CSAA also announced that it has begun offering, through a partnership with ALAS (Asociation Latinoamericana de Seguridad), a Spanish language version of the training to better serve the world of security monitoring. According to Víctor Alarcón, director of operations at ALAS, the Spanish version is an important step forward. "We joined in a venture with the CSAA to translate and bring to Latin America the course they have been successfully teaching in Central Stations around the United States, for several years already," Alarcón said. "Because the Latin American security industry and central stations, in particular, are in great need of education. They want to become more professional and deliver a better service to customers. ALAS committed to this purpose and then we made the course available for Latin America." CSAA said a French version is in the works.
by: Daniel Gelinas - Tuesday, May 5, 2009
The Electronic Security Expo is holding a brand new, cutting edge, intensive, half-day educational offering this year on June 22 from 1-5 P.M. The session is called "The ESX Next Generation Monitoring Boot Camp," and is sponsored by SureView Systems. The boot camp will provide a comprehensive overview of the opportunities and requirements for launching next generation monitoring and remote management services. There's a whole world of RMR out there in cutting edge security tech and managed services, and this boot camp promises to whip you into shape. Speakers at the day's event include Jerry Cordasco who is the vice president of G4S' first U.S. monitoring and data center based in Burlington, Mass., First Alarm, Aptos, Calif. vice president & GM Dave Hood, and Kenny Savoie, director of operations for Lafayett, La.-based Acadian On Watch. I spoke with Jerry briefly, and have left messages for ESX Chair George DeMarco and sponsor SureView's Matt Krebs, and will follow up with any updates as they become available. The boot camp promises to be fun and informative and give security industry professionals an edge in the ever-evolving marketplace. To get more info or to register for the boot camp go here.
by: Daniel Gelinas - Saturday, May 2, 2009
My fearless editor Sam sent the link for a company he'd stumbled across called Hi-Tech CCTV Monitoring to me the other day. My first thought was, "Cool, another managed services company I can report on." Then, upon investigating the site, I realized that they were based in India. I don't cover the security industry in India, so I put the link away and relegated my initial curiosity to the back burner. Then I realized, "Wait a minute... Their business model is to try and get U.S. security companies to outsource their managed services, specifically Video-as-a-Service, to India where cost savings is a huge selling point. VaaS is something I'm interested in, and have written about for SSN before. From the section of Hi-Tech's site called "Why Outsourcing Business to India":
Outsourcing businesses to India enables global business to effectively contain the expenses associated with handling non-core functions and concentrate their resources in other areas. Clients will not have to spend any more on advanced tools and skilled workforce to fulfill their needs. Outsourcing to India implies the best in quality and cost savings.
Well, it seems like every time I need to call someone, some creditor or service provider, I end up speaking with someone in Mumbai, Delhi or Bangalore, so maybe this is just the way things are going, and security is sure to follow suit. However, I have to imagine that U.S. security companies offering VaaS have something to say about this. I'd love to hear from anyone with an opinion on the matter. I've tried to contact Hi-Tech via their online job quote form, as well as through direct email, but have yet to hear back from them. Again, I'd love some feed back on this trend.
by: Daniel Gelinas - Wednesday, April 29, 2009
Following up on an earlier story I wrote for SSN, false alarm ordinance compliance efforts in Seattle have been successful, according to a recent press release from SIAC. False alarm dispatches have fallen by 26 percent. That's a good sign that something's working. Earlier in the year when I wrote about the initial compliance push, Seattle PD detective Christopher Hall, false alarm administrator at the SPD, said compliance was not about cracking down. “In 2004, they rewrote the law that basically started billing the alarm companies instead of the consumer, and it included all these provisions, and now we’re finally getting around to enforcing them,” Hall said. “This past year has really been the first time we’ve done a real big push and started enforcing the no response aspect of our ordinance. And we’ve seen some good results from that.” According to Ron Haner, alarm response manager for the WBFAA, "Seattle is an excellent example of the positive effects that come from enforcing a cooperative alarm ordinance between law enforcement and the alarm industry." Everyone wins when false alarms are reduced. A recent ordinance passed in Lynn, Mass. was also lauded for it's involvement of private citizens, the security industry, and public officials. In the words of SIAC executive director Stan Martin when he discussed with me a nascent ordinance in Chicago, "A little communication is good for everyone."
by: Daniel Gelinas - Tuesday, April 28, 2009
Monitronics last week announced the winners, selected at random, of the contests it held out of its booth at ISC West this year. Monitronics gave away to Spokane, Wash.-based King Marketing owner/operator Brady Nelson an all expense paid trip to see a UFC match between Chuck "The Iceman" Liddell and Mauricio "Shogun" Rua which took place April 18. Liddell had been a celebrity booth presence for Monitronics at ISC West. [caption id="attachment_1845" align="aligncenter" width="200" caption="Monitronics UFC fight giveaway winner Brady Nelson with Chuck "The Iceman" Liddell at the Monitronics booth at ISC West '09"]Monitronics UFC fight giveaway winner Brady Nelson with Chuck [/caption] Monitronics also awarded a tropical cruise to the Caribbean for two to Jesse Depew of Canadian alarm dealer Liberty Security. I spoke with Montronics' Mitch Clarke at ISC West this year, and I wish he'd mentioned the contest to me. I love winning stuff. Congrats to Nelson and Depew! And condolences to Liddell, who many are saying should think of retiring. Shogun Rua beat the Iceman with a TKO in the first round.
by: Daniel Gelinas - Tuesday, April 28, 2009
I just came across this story from the Silicon Valley Mercury News. Looks like another municipality is contemplating getting into the security industry. I wrote a story a while back about another municipality getting into intrusion alarm monitoring. I've got calls out to the appropriate AHJ and will follow up on this story as it develops.
by: Daniel Gelinas - Thursday, April 23, 2009
NYMPC Monitoring Center has renewed it's Five Diamond Certification through the Central Station Alarm Association. The CSAA is a non-profit trade association representing the major burglar and fire alarm central monitoring stations. The CSAA's Five Diamond Certification program is designed to create standards of excellence for the industry. In order for a central station to earn its Five Diamond Certification, all its operators must undergo the online training course and pass a test, demonstrating proficiency in: alarm verification (reduction of false alarms); communications with public service answering points such as 911; electronic communications equipment; the codes and practices of such standards organizations as Underwriters Laboratories, Factory Mutual, and the National Fire Protection Association; the handling of a wide scenario of emergency preparedness situations. According to the CSAA, there are over 2,700 central stations in the United States, and of this group fewer than 100 (less than 3%) central stations have undergone the process and achieved certification. According to NYMPC president Wayne Wahrsager, achieving Five Diamond status is something his employees cherish. "The CSAA Five Diamond Certification is one of our proudest achievements," Wahrsager said in a press release. "Only a select few central stations are honored with this prestigious award, and we're proud to be able to be certified, year after year, assuring our customers of the high standards we uphold." Celia Besore, CSAA director of marketing and communications, said that Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100 percent quality operator training. “Five Diamond Certification guarantees to the customer that this is a company that meets the highest standards designed by their peers,” Besore said. “We’ve had people say to us, `Since we became Five Diamond, we’ve doubled our business.’”
by: Daniel Gelinas - Wednesday, April 22, 2009
Greenville, Miss.-based monitoring company, SentryNet, is holding it's annual dealer conference next week. I had a chance to message back and forth with SentryNet VP, Operations Michael J. Joseph recenlty about ISC West and the upcoming dealer conference. While the SentryNet dealer conference may not be as big as ISC West, it certainly sounds like a fun and informative couple of days. Best wishes to all attendees. I look forward to chatting with Mike again after the dealer conference is over and finding out how it went.

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