I just got this news alert in my inbox. Entertainingly accurate, if somewhat journalistically-questionable transcription aside, it's a pretty cool testament to the power of having your premises protected by video monitoring. It's nice to see the security industry doing it right, helping people out, being a powerful tool to help police stop the bad guys, and reducing false alarms. Keep up the good work guys!
According to a recent release from iControl, ADT Security Services, a provider of electronic security systems, on Jan. 9 announced a partnership with iControl Networks that will allow ADT to offer its customers a new interactive services solution. The agreement incorporates iControl's next-generation platform, which iControl refers to as Home Security 2.0, into ADT's monitoring network to provide ADT home and business customers with life safety, lifestyle and productivity service enhancements. "ADT customers will soon be able to remotely control their security systems and much more," said Don Boerema, ADT's chief marketing officer in the release. "In an office, while on vacation or from virtually anywhere in the world where there's access to the Internet, users can conveniently manage their homes or businesses, saving time and money." ADT's personalized solution will integrate security, energy and lighting control, live video, event-driven video clips, pictures and a host of other functions. Through an easy-to-use, personalized Web site or a Web-enabled mobile phone or PDA, ADT customers will have remote control and access of their expanded ADT security system. The new solution will be easily upgradeable to many of ADT's four million-plus customers and millions of other potential clients throughout North America. ADT will provide home and business control management through a state-of-the-art Web-based platform that supports a variety of technologies including Z-Wave. With several companies providing customer solutions through Z-Wave and other wireless protocols, ADT customers will be able to arm and disarm their security system, lock and unlock doors, control heating and air conditioning, turn lights on or off, help provide home health protection for the elderly and disabled, remotely view live video, event-driven video clips and pictures, receive text messages and e-mail notifications when events occur.
The City of Chicago recently (I heard about a notice being posted on the city's website on Dec. 30) and quietly enacted some radical changes to their False Burglar Alarm program. These quiet and sudden changes have been meeting with some resistance. Chuck Mishoulam, owner/president of Chicago-based Alert Protective Services, Inc., said the changes are not only sudden, but extreme. Ã¢â‚¬Å“ItÃ¢â‚¬â„¢s pretty radical Ã¢â‚¬Â¦ WeÃ¢â‚¬â„¢re all a bit taken aback by it,Ã¢â‚¬Â Mishoulam said. Ã¢â‚¬Å“ItÃ¢â‚¬â„¢s a big deal. People make mistakes, and come in and can create a false alarmÃ¢â‚¬â€an employee, an owner, or whatever the case might beÃ¢â‚¬â€and I think having the three free passes before was just a better way to do business Ã¢â‚¬Â¦ You know thereÃ¢â‚¬â„¢s a human factor involved here. ItÃ¢â‚¬â„¢s not just an equipment thing Ã¢â‚¬Â¦ so people have to have the ability to have some wiggle room to make a mistake. So the three free ones gave people enough warning to know `IÃ¢â‚¬â„¢ve only got three of these things, so I should be careful.Ã¢â‚¬â„¢ But you hit somebody with a $100 fine and an administrative hearing and that all takes time for people.Ã¢â‚¬Â This is one way to assure that people maintain and test their alarm system, I guess.
As many of you know, one of the big problems faced by everyone involved in selling, installing, monitoring, owning and responding to security systems is false alarms. I produce a regular column for every issue of SSN called False Alarm Ordinance Watch in which various new false alarm ordinances from around the country are highlighted. This morning I came across a column from newsok.com that discussed the new ordinance in Yukon, Okla. It's fun and lighthearted and has a few funny ideas for how to spend your freebie false alarms... At first I was taken aback, because false alarms are a serious problem that cost taxpayers and communities time, resources and money, and the industry itself, in terms of bad PR. However, the idea of spending your freebie falses, and not wanting to "waste your free false alarms," to quote the column, got me thinking. In tough economic times, maybe responsible security and fire alarm system owners who don't use, or "spend," their own freebie falses should start a market in which they sell their unused freebie credits to those less fortunate... Hmmmm... You know, similar to how companies can buy and sell tax credits, and pollution credits. I think the creation of such a False Alarm Credit Exchange would help reduce the number of false alarms drastically since it would operate on a system of positive reinforcement, rewarding people for operating properly rather than punishing them for operating falsely... Such a system could even begin to take on characteristics of a real economy with false credits from areas that have a rampant false alarm problem being valued and traded more highly than communities that don't have much of a false alarm problem, thus producing a living and changing false alarm credit exchange rate... Just an idea... I welcome your comments. Or a piece of the action if you choose to implement this idea ;-)
Daniel Gelinas Raymond, ME, United States I am a journalist who enjoys writing short science fiction and literary fiction. I also enjoy reading, acting and spending time with my son. I began my editing career as an intern at children's book publisher Charlesbridge Publishing in Watertown, Mass. From there I moved into trade publications at Nielsen Media in Boston, working as a newswire editor at Nielsen's Entertainment News Wire. And no, even though I worked in entertainment journalism, I've never met anyone more famous than the guy doing backstage security at a Tori Amos concert. I now cover the Monitoring beat at SSN. Please feel free to email me with comments.
In news from gosanangelo.com, San Angelo Security's Central Monitoring Station, a division of Texana Security, LLC, has received "Five Diamond" certification from the Central Station Alarm Association (CSAA). The company has been providing security services in San Angelo and the surrounding communities since 1961. "Five Diamond" certification is awarded only to central monitoring stations approved by Underwriters Laboratories and requires every monitoring operator to complete specific training courses, which can be demoed for free. According to the CSAA, less than 4 percent of central monitoring stations have received the certification.
The CSAA announced in late November that yet another central station had achieved Five Diamond Certification. Commercial Instruments & Alarm Systems, Inc. of Fishkill, N.Y. earned the certification by putting 100% of their central station operators through the CSAA's Central Station On-Line Operator Training Course. The training courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. In order to achieve Five Diamond Certification each and every operator must have not only passed the course, but demonstrated: proficiency in alarm verification, which helps reduce false alarms; proficiency in communications with public service answering points, such as 911 and other emergency responders; knowledge of electronic communications equipment, including radio; an understanding of the codes and standards of such organizations as Underwriters Laboratories, the National Fire Protection Association and others; as well as proficiency in the area of emergency preparedness under a wide scenario of possibilities. There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency service agencies. Of this group, fewer than 100 centrals have achieved Five Diamond status. Intrigued by this training offering from the CSAA, I decided to check it out and am in the process of undergoing the Central Station Operator Level One online course now. The training is administered by the CMOOR Group. CMOOR principle Chris Moorhead spent some time on the phone with me and made sure I was ready to go. Interested central station managers can check out the offerings and demo the course for free.
I wrote a story last month that appeared on Security Systems News' newswire, and which will appear in our next issue. The story was about the Seattle Police pushing for compliance to the city's municipal code, part of which requires the use of enhanced call verification. In Seattle, beginning the first of the year, central stations will be required to make two verification calls to alarm owners to ensure the alarm is real as opposed to false. Just Tuesday (Dec. 16), I came across another story from the Star News online about the city of Elk River, Minn. recently adopting an ordinance requiring enhanced call verification as well. Police from both Seattle and Elk River point out that the new two-call-to-the-end-user requirement is part of a much needed false alarm reduction endeavor.
I saw this story this morning and was reminded that it's probably a good idea to always be on your best behavior, especially in a day and age when surveillance video solutions are becoming more and more widespread. Public building perimeters, private business perimeters, parking lots, street intersections, concerned private citizens... you never know when you'll be the unwitting star of captured video. I blogged last week on courtesy and how we could all benefit from a little more gratitude and a more polite approach, and now I guess I'm saying that maybe if we all acted on our best behavior at all times, acted as though we were being observed--whether by our ancestors, by God, by Karma, by surveillance infrastructure, or by a concerned tourist is up to you--maybe everyone would come out ahead.
A recent press release from SIAC spotlighted the Colorado Springs Police Department for its instrumental role in developing an open to the public process for creating an agreed upon false alarm ordinance for city officials to vote on. The SIAC award, presented to the CSPD at the city's Dec. 9 city council meeting, recognizes the CSPD's foresight in establishing an open public meeting process that ensured all parties with an interest in the alarm ordinance had a forum in which to express opinion on issues of concern. The award emphasizes the importance of the initiative's community spirit, exemplified by the coming together of law enforcement, private citizenry and the security industry in a decision making process, the results of which affect everyone. In the release, SIAC representative Dave Simon said he saw the action of the CSPD as trend setting. Over the past five years, many communities across the United States have revised their ordinance. The Colorado Springs Police Department stands out for openly engaging its citizens and setting an example of grassroots democracy for other communities across the country. By involving all interested parties, the Department should be saluted for its leadership in developing a consensus alarm ordinance document that can be emulated in other cities. In the release, Colorado Springs mayor Lionel Rivera praised the joint efforts of all to produce a document that was universally fair and acceptable. Good public policy is a direct result of hard questioning that has our community's best interests at heart. The open public discussions of the ordinance hosted by the police department and council's public hearings have resulted in an ordinance that is fair to the alarm users, alarm industry and our Colorado Springs taxpayers.