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by: Daniel Gelinas - Monday, September 28, 2009
I posted earlier on an upcoming free webinar being hosted CSAA and moderated by Attrition Busters' Bob Harris. At the time of the post, I did not have registration information. Since then I received a comment from a Steve Kanunu with the registration link, which is here. I also received the latest issue of Signals which has more information, and I got a call from Celia Besore at CSAA and an email from Bob Harris. Harris' email also pointed out he's available to help in other ways:
If you are a contract central, equipment distributor, or a manufacturer considering doing a stand alone product or services showcase session during ISC West 2010 and are looking to generate eager attendees to come to it, Bob Harris has agreed to provide only two Attrition Busters “showcase” sessions at this upcoming ISC West. If you really want to draw people out and have a large captured audience to showcase your newest product or service, consider hiring Bob Harris to keynote your event or provide one of his critically acclaimed sales and retention sessions! Again, Bob has agreed to provide only two session at ISC West so if this is of interest to you, please get in touch with him as soon as possible to secure one of only two opportunities to have him speak at ISC West in April.
I have to admit, I like the Attrition Busters logo... attritionbusters It makes me think "A-Team." Could Harris be the RMR equivalent of Hannibal, Faceman, Murdock and B.A. wrapped up into one? Check out the webinar and decide for yourself. This looks like a pretty cool webinar, and the price can't be beat. There is also more information in the latest issue of CSAA's Dispatch. If you haven't signed up yet, get going.
by: Daniel Gelinas - Wednesday, September 23, 2009
Actually, it's partly the aging security legacy the sparked the creation, through the NBFAA... er... I mean ESA, of the Young Security Professionals group. I got a press release from ESA the other day detailing the heights of rip-roaring success enjoyed by the first YSP Executive Forum held in Aurora, Ill. The Forum dealt with some pretty big issues facing those young security professionals looking to take over the biz from their parents. Here's some 411 from the release:
The forum focused on effectively managing change, implementing and selling new products and controlling attrition. Thirty young professionals attended the session, a first of its kind. It also provided best practices sharing opportunities in a non-competitive environment, and networking opportunities.
Attendees looking to curb attrition at their businesses might want to also check out CSAA's recently announced free Webinar led by Bob Harris of Attrition Busters. Though the forum was focused on the youngins, the evening was helped along by some established security heavy-hitters.
Ed Bonifas of Alarm Detection Systems in Aurora hosted the event and provided a special kickoff dinner and barbecue lunch on the Alarm Detection Systems campus. Bonifas, Mel Mahler of ADS in Nashville, Tenn. and industry icon Bud Wolfhurst from Reno, Nev., served as mentors to the group and shared their years of expertise and knowledge on the topics at hand.
For more information on the YSP, go here. And tell Trevor I'm still waiting for that Sears Portrait Studio pic of him on a Jetski for use in our next issue.
by: Daniel Gelinas - Monday, September 21, 2009
Just got my most recent issue of CSAA's Signals. Looks like they're offering a free webinar on on sales. I don't have a link, but here' the pitch:
Do you want to increase, not only your RMR, but also your net profit? We want to invite you to attend the first-ever CSAA Webinar. Participate with your whole sales team in this free webinar offered by CSAA on Thursday, October 8 at 1:30 p.m. ET - 3:00 p.m. ET.
Hey, free is good, right, especially in this floundering economy of ours. And the topic is certainly appealing. Bob Harris has been around the biz helping others battle attrition for nearly 30 years. You could do worse than sitting in on a free session led by this guy. Here's a little more of the pitch from CSAA:
The webinar, conducted by Bob Harris, president of Attrition Busters, will provide you with ways in which your company can stand out from the rest. It is very easy to participate. All that is needed is a computer and a phone or audio-enabled computer. There is no limit on how many people can participate from you company.
Education is important in maintaining a competition-beating edge, and free education can't be beat. Call in details from CSAA will follow shortly.
by: Daniel Gelinas - Friday, September 11, 2009
Following on the heels of CSAA's call for industry commentary on their pending standards, SIA has sent a call for commentary out to you, the security industry. SIA has released for public review a revised control panel standard that is intended to reduce false alarms. The standard under review, "ANSI/SIA CP-01-2007 Control Panel Standard - Features for False Alarm Reduction," details the recommended design features and settings for security system control panels and associated arming and disarming devices. SIA is asking members of the industry to chime in and comment before the revision is accepted by ANSI. The comment period ends Oct. 19. Some significant changes in the new version include the elimination of single button devices to initiate panic alarms, exceptions for the specified time ranges of the entry and dialer delay times, expanded range for swinger shutdown programming and more specific product documentation requirements. You can direct your comments to Joe Gittens, SIA's standards manager.
by: Daniel Gelinas - Wednesday, September 9, 2009
I got my most recent edition of CSAA's Signals today. The first item is a call for commentary on CSAA's standards and draft standards. The review period is going on now, so stop on by and voice your opinion. The CSAA Standards Committee and its chair, Lou Fiore, announced the opening of a public comment phase for four CSAA standards and draft standards. Two of these standards are already ANSI standards but are being updated. The first is CSAA_CS_V_01_2004, Alarm Notification and Verification Procedures. This will be the second public comment period for the rewrite of this standard. A current draft is available online here. Please forward us any comments or questions, using this form. Be sure to sign the form and submit it to Celia Besore. The second is CSAA-CS-CO-01-2008, Carbon Monoxide Alarm Supervising Station Response. A copy of the standard is available online here. Please forward any comments or questions to CSAA using this form. Be sure to sign the form and submit it to Celia Besore. Two draft standards are again open for public comments. The first is CSAA-CS-V-02-200x, Video Verification Procedures for Burglar Alarms. The current draft is available online here . Please forward CSAA any comments or questions using this form. Be sure to sign the form and submit it here. The second draft is CSAA-CS-AUD-01-200x, Audio Verification Procedures for Burglar Alarms. The current draft is available online here. Please forward CSAA any comments or questions using this form. Be sure to sign the form and submit it to Celia Besore. The public comment period will end on October 26, 2009.
by: Daniel Gelinas - Wednesday, September 2, 2009
My publisher Tim Purpura and I just got back from the inaugural Rapid Response Users Group in Verona, N.Y. What a time. Everyone I spoke to at the event had the same impression: that the event was a well-oiled machine and that Rapid really was there to support it's dealers and integrators. One attendee even went so far as to tell me, basically, (I'm paraphrasing) "this may look like a whole lot of showing off, but it's not. Jeff Atkins backs it up." The impression I got was that Rapid would do whatever it could to curtail turnover in it's central station, provide new applications and services as dealer differentiators, lower costs, and improve service. Overall, it was a well-done event with lots of staff from RR and AE ventures--who did PR and event planning and execution--checking in to be sure everyone had everything they needed. I got to sit down with RR president Jeff Atkins and chairman and CEO Russ MacDonnell and Secure Global Solutions' VPs Hank Goldberg and Thom Meyer to discuss what Goldberg said was a "15-year quest to get Rapid as a client." Atkins used his welcome breakfast address to announce that Rapid was in the process (projected to be complete in early 2010) of converting to the stages central station monitoring platform. Atkins went so far as to say the "synergy of Rapid Response and stages will revolutionize third party monitoring." I chuckled a little and he just said "You watch. You just watch us." We're watching. Check out the Rapid Response Users Group site for more material from the RRUG.
by: Daniel Gelinas - Monday, August 31, 2009
Security Systems News publisher Tim Purpura and I pulled into the lot of the Fairfield Inn late last night after an hours long quest for an Applebees. (Note to those traveling I90: There is nothing for food but little pizza houses between West Springfield, Mass. and Albany, N.Y.) This morning dawned clear and cool & I feel ready to embrace the Rapid Response Users Group, meet some people and learn more. On tap for today? Here you go: 7:30 a.m. - 9:00 a.m.: Welcome breakfast 9:00 - 10 a.m.: Welcome by Jeffrey Atkins & overview of Rapid Response monitoring facility 10:15 - 12:45: Exhibit viewing, vendor demos and product training. (Group 1 tour of RR monitoring facility) 1:00 - 2:30 - Luncheon Presentation - Introducing the Rapid Response Monitoring Dealer Network 2:30 - 6:00 Exhibit viewing, vendor demos and product training (Group 2 tour of RR monitoring facility) 7:00 - 9:00 Opening Night Reception & Dinner featuring Stand-up comedian Nick DiPaolo I'm looking forwared to the exhibits and training, at which I hope to meet lots of people. I'm also looking forward to a tour of the facility. Depending on how the day goes, I might just heckle DiPaolo, too... we'll see. I can't help notice (I'm in the lobby of the Fairfield waiting for Tim to head over to the Turning Stone Resort, and the news is on) that the New York State Fair is going on right now, as well. They're focusing on all things dairy at the fair right now, with cheese auctions, milk tastings and other events where the bovine is divine. Looks like this year is eclipsing last year as far as attendance goes. I Love security as much as the next guy, but I may just sneak out of the security extravaganza of the RRUG and go bid on some cheese. I'll let you know how it goes. Check later for more.
by: Daniel Gelinas - Friday, August 28, 2009
It's the last weekend of August. It was 52 degrees on the shores of Sebago Lake (where I live in Raymond, Maine) when I got up this morning at 6:30. For the first time since they bloomed earlier this season, my morning glories hadn't yet opened. That means it's getting colder. That means summer (such as it was) is pretty much over. That also means it's time for me to pack my bags and head off to Verona, N.Y. for Rapid Response's Users Group. SSN's publisher Tim Purpura and I will hit the road together and partake of the Users Group, which Rapid promises "to be a 'don't miss' event for Rapid Response Dealers, with workshops, seminars, feedback forums, and top companies from all areas of the Security Industry." I look forward to meeting industry folks in attendance and touring the RR facility. I'm also looking forward to hopefully touring Rapid's EMT-staffed Life Safety Monitoring facility, which handles PERS monitoring for Medical Alarm Concepts. There is even going to be a talk by special keynote speaker, Space Shuttle pilot Colonel Richard Searfoss, which I'm looking forward to (I'm a science/space/sci-fi geek), and, though I don't golf, myself, there's even a golf tournament to cap things off. Overall, it promises to be a productive few days sandwiched between lots of windshield time, during which I'm sure Tim and I will argue over whose iPod takes precedence...
by: Daniel Gelinas - Wednesday, August 26, 2009
I was writing a story on Iveda teaming with mobiDEOS the other day, and I noticed in my interviewing the terms "cloud computing" and "in the cloud" and "cloud technology" were being dropped a lot. I had to be honest with myself and admit, while I kind of got the basic idea of cloud computing, I wasn't exactly sure what it meant, how it worked, and what kind of effect its advent would have on the security industry. The cloud, and cloud computing has been mentioned in a couple of SSN stories recently, and I felt it was time I educated myself. I found a well done article on the emerging phenomenon at Datamation. It gets into just what cloud computing is, how the emerging cloud is being shaped, and what ramifications it will have on numerous industries, including security. There's also a list of 85 cloud computing vendors battling it out for market share right now. Interesting stuff, and useful info with implications for both the physical and data security industries. Enjoy.
by: Daniel Gelinas - Monday, August 24, 2009
I was going through my email this morning when I came across a Google Alert claiming "Bay area officers weary of false alarms." I thought to myself, well there's some news... false alarms are wearisome? The link is from San Francisco Bay Area CBS affiliate CBS 5. There's a neat video report from one of the news anchors and what caught my attention was mention of a "Do Not Respond" list that the report asserts is taking hold in the area. The police interviewed in the spot are with the Vallejo, Calif. PD, where the Do Not Respond list was started 2 years ago, but other towns mentioned in the report include, Concord, Berkeley, San Francisco, Livermore, Fremont (where 99.7 percent of alarms are false, according to the report) and Palo Alto. Another thing that struck me about the CBS 5's news clip is the prominent parade of alarm company signage... There're yard signs and window decals from Bay Alarm, Edison Security, Brinks Home Security (CBS 5 couldn't be bothered to go and find a Broadview sign, it appears), and Morgan Alarm (a company without a website, it would appear) popping up right and left. The thing that's kind of funny is that, despite the plethora of security industry advertising displayed, CBS 5 didn't bother to talk to anyone from the security industry. Huh? If you're going to include all those advertising materials from the industry, shouldn't you at least make an attempt to contact them? I mean, I know the Westphals don't really talk to the press, but there must have been someone from one of the other companies who would have loved to talk to the media, right? Oh, actually, they did get a nice soundbite from a German shepherd, presumable guarding a location... Does that count? I've got emails out to some industry folks to see what their take might be. More on this later.