Just read through my issue of CSAA's newsletter Signals. Renewal time is here. If you're interested in renewing your Five Diamond status, you can contact Grace Fanzo at 703-242-4670, fax your renewal forms and UL/FM certifications to 703-242-4675 or send Grace an email. I got some press this morning that The Protection Bureau of Exton, Pa. has already renewed their Five Diamond status. I also noticed (with some pride, I might add) that I'm listed in the Central Station Operator Training Level I Graduates roster in the most recent issue of the CSAA's Dispatch. I still, of course, have not taken the test for the Advanced Level. I have just procrastinated too long and will need to go back and review all the modules before advancing and becoming an Advanced Central Station Operator Training Graduate. But that's okay. Thankfully, the training set up by the CSAA and the CMOOR Group allows the student to move at their own pace, and review any portion or all of the training before attempting the final test. Maybe next month. CSAA also announced that it has begun offering, through a partnership with ALAS (Asociation Latinoamericana de Seguridad), a Spanish language version of the training to better serve the world of security monitoring. According to VÃctor AlarcÃ³n, director of operations at ALAS, the Spanish version is an important step forward. "We joined in a venture with the CSAA to translate and bring to Latin America the course they have been successfully teaching in Central Stations around the United States, for several years already," AlarcÃ³n said. "Because the Latin American security industry and central stations, in particular, are in great need of education. They want to become more professional and deliver a better service to customers. ALAS committed to this purpose and then we made the course available for Latin America." CSAA said a French version is in the works.
The Electronic Security Expo is holding a brand new, cutting edge, intensive, half-day educational offering this year on June 22 from 1-5 P.M. The session is called "The ESX Next Generation Monitoring Boot Camp," and is sponsored by SureView Systems. The boot camp will provide a comprehensive overview of the opportunities and requirements for launching next generation monitoring and remote management services. There's a whole world of RMR out there in cutting edge security tech and managed services, and this boot camp promises to whip you into shape. Speakers at the day's event include Jerry Cordasco who is the vice president of G4S' first U.S. monitoring and data center based in Burlington, Mass., First Alarm, Aptos, Calif. vice president & GM Dave Hood, and Kenny Savoie, director of operations for Lafayett, La.-based Acadian On Watch. I spoke with Jerry briefly, and have left messages for ESX Chair George DeMarco and sponsor SureView's Matt Krebs, and will follow up with any updates as they become available. The boot camp promises to be fun and informative and give security industry professionals an edge in the ever-evolving marketplace. To get more info or to register for the boot camp go here.
My fearless editor Sam sent the link for a company he'd stumbled across called Hi-Tech CCTV Monitoring to me the other day. My first thought was, "Cool, another managed services company I can report on." Then, upon investigating the site, I realized that they were based in India. I don't cover the security industry in India, so I put the link away and relegated my initial curiosity to the back burner. Then I realized, "Wait a minute... Their business model is to try and get U.S. security companies to outsource their managed services, specifically Video-as-a-Service, to India where cost savings is a huge selling point. VaaS is something I'm interested in, and have written about for SSN before. From the section of Hi-Tech's site called "Why Outsourcing Business to India":
Outsourcing businesses to India enables global business to effectively contain the expenses associated with handling non-core functions and concentrate their resources in other areas. Clients will not have to spend any more on advanced tools and skilled workforce to fulfill their needs. Outsourcing to India implies the best in quality and cost savings.Well, it seems like every time I need to call someone, some creditor or service provider, I end up speaking with someone in Mumbai, Delhi or Bangalore, so maybe this is just the way things are going, and security is sure to follow suit. However, I have to imagine that U.S. security companies offering VaaS have something to say about this. I'd love to hear from anyone with an opinion on the matter. I've tried to contact Hi-Tech via their online job quote form, as well as through direct email, but have yet to hear back from them. Again, I'd love some feed back on this trend.
Following up on an earlier story I wrote for SSN, false alarm ordinance compliance efforts in Seattle have been successful, according to a recent press release from SIAC. False alarm dispatches have fallen by 26 percent. That's a good sign that something's working. Earlier in the year when I wrote about the initial compliance push, Seattle PD detective Christopher Hall, false alarm administrator at the SPD, said compliance was not about cracking down. â€œIn 2004, they rewrote the law that basically started billing the alarm companies instead of the consumer, and it included all these provisions, and now weâ€™re finally getting around to enforcing them,â€ Hall said. â€œThis past year has really been the first time weâ€™ve done a real big push and started enforcing the no response aspect of our ordinance. And weâ€™ve seen some good results from that.â€ According to Ron Haner, alarm response manager for the WBFAA, "Seattle is an excellent example of the positive effects that come from enforcing a cooperative alarm ordinance between law enforcement and the alarm industry." Everyone wins when false alarms are reduced. A recent ordinance passed in Lynn, Mass. was also lauded for it's involvement of private citizens, the security industry, and public officials. In the words of SIAC executive director Stan Martin when he discussed with me a nascent ordinance in Chicago, "A little communication is good for everyone."
Monitronics last week announced the winners, selected at random, of the contests it held out of its booth at ISC West this year. Monitronics gave away to Spokane, Wash.-based King Marketing owner/operator Brady Nelson an all expense paid trip to see a UFC match between Chuck "The Iceman" Liddell and Mauricio "Shogun" Rua which took place April 18. Liddell had been a celebrity booth presence for Monitronics at ISC West. [caption id="attachment_1845" align="aligncenter" width="200" caption="Monitronics UFC fight giveaway winner Brady Nelson with Chuck "The Iceman" Liddell at the Monitronics booth at ISC West '09"][/caption] Monitronics also awarded a tropical cruise to the Caribbean for two to Jesse Depew of Canadian alarm dealer Liberty Security. I spoke with Montronics' Mitch Clarke at ISC West this year, and I wish he'd mentioned the contest to me. I love winning stuff. Congrats to Nelson and Depew! And condolences to Liddell, who many are saying should think of retiring. Shogun Rua beat the Iceman with a TKO in the first round.
I just came across this story from the Silicon Valley Mercury News. Looks like another municipality is contemplating getting into the security industry. I wrote a story a while back about another municipality getting into intrusion alarm monitoring. I've got calls out to the appropriate AHJ and will follow up on this story as it develops.
NYMPC Monitoring Center has renewed it's Five Diamond Certification through the Central Station Alarm Association. The CSAA is a non-profit trade association representing the major burglar and fire alarm central monitoring stations. The CSAA's Five Diamond Certification program is designed to create standards of excellence for the industry. In order for a central station to earn its Five Diamond Certification, all its operators must undergo the online training course and pass a test, demonstrating proficiency in: alarm verification (reduction of false alarms); communications with public service answering points such as 911; electronic communications equipment; the codes and practices of such standards organizations as Underwriters Laboratories, Factory Mutual, and the National Fire Protection Association; the handling of a wide scenario of emergency preparedness situations. According to the CSAA, there are over 2,700 central stations in the United States, and of this group fewer than 100 (less than 3%) central stations have undergone the process and achieved certification. According to NYMPC president Wayne Wahrsager, achieving Five Diamond status is something his employees cherish. "The CSAA Five Diamond Certification is one of our proudest achievements," Wahrsager said in a press release. "Only a select few central stations are honored with this prestigious award, and we're proud to be able to be certified, year after year, assuring our customers of the high standards we uphold." Celia Besore, CSAA director of marketing and communications, said that Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100 percent quality operator training. â€œFive Diamond Certification guarantees to the customer that this is a company that meets the highest standards designed by their peers,â€ Besore said. â€œWeâ€™ve had people say to us, `Since we became Five Diamond, weâ€™ve doubled our business.â€™â€
Greenville, Miss.-based monitoring company, SentryNet, is holding it's annual dealer conference next week. I had a chance to message back and forth with SentryNet VP, Operations Michael J. Joseph recenlty about ISC West and the upcoming dealer conference. While the SentryNet dealer conference may not be as big as ISC West, it certainly sounds like a fun and informative couple of days. Best wishes to all attendees. I look forward to chatting with Mike again after the dealer conference is over and finding out how it went.
GE Capital announced April 20 that it had sold its entire stake in SAFE Security, one of the larger full service security alarm companies, with accounts in 44 states. SAFE Security is involved in purchasing, financing and servicing residential and commercial security alarm monitoring contracts, as well as installing alarm systems. SAFE Security has recently streamlined its operation with initiatives such as software upgrades, and consolidation of monitoring stations. Bank of America provided a $25 million senior credit facility as part of the transaction between GE Capital and private equity firm Rustic Canyon/Fontis Partners, LP. Rustic Canyon/Fontis Partners has also invested an undisclosed amount of new equity capital SAFE Security, and while the firm has assumed a majority ownership position, SAFE Security's founder and CEO Paul Sargenti will remain in the picture with a significant ownership interest.
The Security Industry Alarm Coalition announced April 14 the launch of a new, easier to navigate website. According to a SIAC press release, the new site "allows for easier navigation and information gathering." According to SIAC executive director, Stan Martin the site is the culmination of a year's hard work. "We've been working on this update for close to a year now, to make sure we included a wide set of tools to help all the groups we work closely with. Information, technology and effective alarm reduction techniques are constantly evolving, and we wanted our web page to stay current with these changes." The new site features information on important topics like verified response, alarm systems standards, how to create an alarm user awareness school for your municipality, and a model ordinance for both intrusion and fire as approved by the National Burglar & Fire Alarm Association and the False Alarm Reduction Association. The new site is also more accessible to alarm system owners since "succesful alarm dispatch management begins with the end-user." End-user focused learning tools include "5 Quick Tips for Proper Alarm Use," "Be Aware of Unlicensed Door to Door Sales People," and "How to Sell a House with an Alarm System."