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by: Daniel Gelinas - Wednesday, April 8, 2009
I got a press release from my favorite Dice client services rep. Melissa Roedel the other day. Dice has just hired Bill Pavlov as its new director of training. One of Pavlov's main jobs, it appears, will be overseeing the company's future products, their training programs, training materials, and the online Quantum University classes, which will be geared toward instruction for the bevy of Quantum-branded products Dice has in the pipeline, including Quantum Video, and Quantum Access Control. Dice also envisions a Wiki comprising all the Dice-originated training, as well as Dice customer-contributed info. It's nice to see security companies hiring people, promoting people, instituting more education and participation from the industry. Nice going Dice.
by: Daniel Gelinas - Monday, April 6, 2009
I just came across this story at kait8.com, Jonesboro, Ark.'s ABC affiliate. This is just too much. Part of my job here at SSN is covering developments in false alarm reduction efforts around the country. Public safety answering points such as 911, as well as police and other emergency responders are already pretty stretched as far as resources go. I guess my point is if you have an alarm system, make sure it's inspected, tested, and in good working order. Be certain everyone who may be on the protected premises knows all the codes and passwords, knows how to operate the system. Obviously, acts of God, such as weather, hurricanes and the like can't be helped and can cause false alarms, and municipalities generally make allowances for such eventualities. If there's actually an emergency, and you need to hit your panic button, or call 911, then fine, but for the love of God, use your alarm system properly, and don't call 911 because your brothers, "they gone come up pootin' and pickin' on me."
by: Daniel Gelinas - Friday, April 3, 2009
I had a chance to sit down with Alarm.com director of product management, Bob McCarthy today. Alarm.com officially launched its standalone video offering at ISC West this year. It offers all the same features as the integrated security solution (full managed video services and home or business management functions like thermostat and lighting control). The integrated security offering was released in November. I also had the opportunity to speak with Gary Slavin and Kari Brua about Micro Key and their recent name change. Micro Key is now known as Micro Key Solutions. According to Slavin, the name change makes sense. “What we’ve done for years is help alarm companies find total solutions,” Slavin said. “We’re not just a software company.” Micro Key Solutions also has a new tag line, “Manage, Control, Succeed.” The changes, according to Micro Key Solutions president Wayne Torrens, are appropriate. “Our customers have assisted us in becoming more than just a software company. We have and will continue to offer complete solutions for alarm dealers and central stations of any size as well as systems integrators,” Torrens said during his speech at the Micro Key press conference. “We have, and will continue to offer best-in-class software and customer support for the entire security alarm industry.” I also met with Cliff Dice and Phil DuPont of Dice Corporation, and we talked about all things Quantum. Dice said that they have been getting very positive feedback for their Quantum Operator platform and expect more positive feedback when they release such Quantum branded offerings as Quantum Video. Phil was also nice enough to agree to transport a little something I put together for Melissa Roedel. Happy reading Melissa.
by: Daniel Gelinas - Wednesday, April 1, 2009
So this is my first ISC West show, and I have to say, I'm a little overwhelmed by the sheer size of it. I'm very much looking forward to visiting booths and interviewing Jim McMullen from C.O.P.S., Mitch Clarke from Monitronics, Ed Bonifas from the CSAA, and MJ Vance from CenterPoint Technologies. It promises to be a good show. I arrived early today (Tuesday), having left my Monday open so I could pay a visit to Viewpoint CRM down in Lowell, Mass. I met with Viewpoint CRM CEO Brad Gordon, and VP channel sales and marketing, Mike Hanlon. Nice couple of guys with one heck of an operation (stay tuned for more on that.) I've already partaken of one of the convention's many, many educational pieces, attending a talk given by Honeywell's John Smith on expanding the role of the central station through offering managed services, specifically access control. I've seen lots of really neat booths coming together, with lots of lights and dazzle, and a few SUVs, one of which was a giant, mobile surveillance solution, one of which is sitting pretty and yellow at the Spy Place's booth. You'll remember my cohort Martha blogged about them last week. Can't wait to stop by booth 5047. See you all on the floor.
by: Daniel Gelinas - Thursday, March 26, 2009
I got an alert through Linkedin this morning through my NBFAA group membership from co-member Jason Smith, NBFAA communications specialist. It looks like the NBFAA has extended the deadline for entry in their First Line of Defense Awards competition. The old deadline was March 14, 2009. Interested entrants now have till April 10 to get their story considered. I wrote about the call for entries from the NBFAA back in our February issue. The original brief is below.
IRVING, Texas—The National Burglar & Fire Alarm Association wants to know if your company's electronic security system helped save a life, avert property damage, or prevent a crime. The NBFAA is soliciting entries for its 2009 First Line of Defense Award, which recognizes a security company’s actions in a specific incident in which the right response saved a life, prevented property damage or loss, or otherwise prevented a crime. If your story is selected, you and your customer will win a free trip to the awards ceremony. Plus, your story will be featured in NBFAA publications and your company will receive a local and national publicity campaign. “The First Line of Defense awards a company that represents what our security industry is all about—protecting people and property,” said Brink’s Home Security spokesman Dave Simon, who is NBFAA public relations committee chairman, in an email interview. “The winner each year is selected based on a number of factors, often for having saved the life of a homeowner.” Interested security companies can write their story and send it to the NBFAA for a chance to win the 2009 award to be given at the 2009 Electronic Security Expo (ESX) in Baltimore, Md. Applicants must be current NBFAA members in good standing, or apply for membership at the time of the award submission to qualify for the award. The incident must have occurred between October 1, 2007 and December 31, 2008. All entries must be postmarked by March 14, 2009. “In a typical year, we tend to get five to ten entries,” Simon said. “We'd love to see that number increase.” A copy of the complete rules, judging criteria, and additional required forms can be downloaded at the NBFAA’s website www.alarm.org. Questions on the contest rules can be directed to Laurie Knox at (888) 447-1689 or by e-mail at lauriek@alarm.org.
by: Daniel Gelinas - Wednesday, March 25, 2009
I just got a press release from EMERgency24. They've got a brand new site up and running. The new site features all kinds of educational features and a lead generation function, which should be helpful for dealers. The site actual looks pretty cool, and could serve as a nexus for the many different aspects of the world of security, from end-users to dealers, to AHJs. It's good to see more and more education going on out there. I've blogged about it before a few times.
by: Daniel Gelinas - Tuesday, March 24, 2009
It looks like another big traditional alarm company has gotten into the medical alert monitoring business. I've blogged recently about traditional security companies getting into medical alert monitoring, and about other companies exploiting an under-served market. It just seems once you've got the equipment in place, medical monitoring, personal tracking--protecting people rather than locations--is a natural extension. Should more traditional alarm companies jump on the bandwagon? Should traditional medical alert monitoring companies like SafetyCare be worried? As Christopher Baskin of American Two-Way once said to me, "A rising tide floats all boats."
by: Daniel Gelinas - Friday, March 20, 2009
I just came across this blog post this morning, and I have to say, I'm a little disappointed, if not surprised. In trying to gather information for existing stories and even to just say hello and see what's new, I've come across the same hang ups, and the same very short behavior. In the preceding, linked blog post, this poor person was met not only with rudeness from her central station operator, but an overwhelming display of nonchalant unconcern. You can almost see the operator shrugging and staring off into space while jawing on a wad of gum like cud, as if to say "not my problem." A central station operator is the most important facet of an alarm system owner's interaction with the security industry. The operator is the liaison between the end user and everyone else. Most likely, when an operator is dealing with an end user the end user is going to be scared, worked up, angry, confused... the list goes on and on. It's an operator's job to be calm, kind, helpful, knowledgeable and accommodating. Training, training, training. It's just too bad this end user now has bad feelings about not only the security industry, but humanity in general, due to one operator's specific handling of an incident. You never get a second chance to make a first impression.
by: Daniel Gelinas - Friday, March 20, 2009
Just got this press release through my Google Alerts. Looks like the bad economy isn't hitting everyone. Well, there's some good news. And it's the first day of spring, so that's not so bad either. And if you're in the Wilkes-Barre region you've got free Italian Ice, which also rocks. Enjoy the day.
by: Daniel Gelinas - Thursday, March 19, 2009
I was pleased to see get an email recently from John Sternal, proprietor of the Understanding Marketing website, concerning a new toolkit for small business owners, including security products professionals. According to the attached release:
Security products professionals need help promoting their services in this market but do not wish to hire a PR agency for increased media exposure. To help overcome this, Understanding Marketing [on March 17] launched the PR Toolkit, an affordable new e-Book that helps smaller firms generate their own public relations tactics to increase their client base. Authored by John Sternal, a seasoned PR professional of nearly 20 years, the new PR Toolkit provides insight to help small businesses leverage the power of media awareness to promote their companies and generate bigger profits. Understanding Marketing offers DIY marketing and PR information for small businesses and the PR Toolkit serves as an agency-in-a-box for any company looking to insource and get publicity on a shoestring budget.
Well, any small business could use all the PR help they can get in this economy.

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