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by: Daniel Gelinas - Monday, October 5, 2009
I just wanted to remind readers of SSN of some of the upcoming opportunities for education in the security industry field. I've written over the past couple weeks about several opportunities, including A CSAA-sponsored webinar this week on Oct. 8, which will focus on beating attrition and increasing RMR, an online PERS primer from Visonic, the company that held intensive PERS boot camps earlier this year, and training to become CSAA Five Diamond certified. The best part about all of these upcoming initiatives is that they are all completely, 100 percent, absolutely FREE. You don't get anything free these days except bad advice, usually, so the value is pretty dang hard to overestimate. Why not take full advantage of these opportunities and help to better yourself and the industry?
by: Daniel Gelinas - Friday, October 2, 2009
I just got a release from COPS Monitoring. It appears one of their own--Maria Malice, vice president of special projects--has won the prestigious Alarm Person of the Year award from the Public Safety Committee of the Arizona Alarm Association (AzAA) for the second year in a row. Here's the release:
Maria Malice, vice president of special projects at COPS Monitoring was voted Alarm Person of the Year by the Public Safety Committee of the Arizona Alarm Association (AzAA) for the second year in a row. According to the voting criteria, the person should present a professional image as well as offer positive contributions including ideas, time spent, dedication to the false alarm prevention program and implementation and completion of tasks in conjunction with the Public Safety Committee. Malice has been instrumental in the planning and set up of the Public Safety Days event, and has spent a lot of time on statewide licensing legislation that will be submitted for the next Legislative Session that starts in January. Held in September, the Public Safety Day event is specifically designed for alarm coordinators, security company owners and staff, monitoring station personnel and others in the security industry. The full schedule included a NICET Level I-II Test Prep Fire Alarm Class, various seminars and the Public Safety Appreciation Dinner. Malice, currently the Arizona Alarm Association president, was honored at the annual dinner, which was held at Don & Charlies’ Restaurant in Scottsdale. The dinner also provides the opportunity for alarm coordinators, their Chiefs of Police or Sheriffs, and alarm companies to discuss issues of concern. "It was truly a surprise to hear that I had been honored with this award a second time,” said Malice. “For me, working with the Public Safety Committee and serving the industry in the great state of Arizona is both an honor and a privilege.”
Congratulations Maria! Pictured below at the event are (left to right) Maria Malice, Becky Buchannon from Phoenix PD, Patty Rea from Phoenix PD, Jon Sargent from ADT, wearing his SIAC hat (and when I say "hat" I mean "shirt"), and Kathleen Schraufnagel from Broadview Security. maria-malice-wins-alarm-person-award-2nd-time
by: Daniel Gelinas - Wednesday, September 30, 2009
I couldn't resist the turgid headline. As you may (or may not) recall from my first blog post, I'm fond of TLAs (or four- and five- letter acronyms, too, as the case may be). I just received a release from Mace Security International declaring its recently acquired monitoring center Mace CSSS had earned ETL Listing. Intertek/ETL, you'll recall from my cohort, Martha's, recent story is gaining in acceptance as an alternative to the other two main Nationally Recognized Training Labs, Underwriters Laboratories and Factory Mutual. Here's some of the release from Mace:
Mace Monitoring Center becomes one of the first U.S. central stations to earn the ETL Listing Mace Security International, Inc. ("Mace" or the “Company”) (Nasdaq Global:MACE) today announced that its subsidiary , Mace CSSS,Inc. has earned the ETL listing by Intertek, a testing laboratory recognized by the Occupational Safety and Health Administration (OSHA). The ETL listing indicates that Mace CSSS has been investigated and found to be in effective compliance with rigorous operational and safety standards and is eligible to use the ETL mark. This certification assures customers that their alarm monitoring center is maintained and tested annually by a nationally recognized testing laboratory to ensure full compliance with all federal, national, and local standard and codes.
It's nice that centrals now have more choice when it comes to NRTLs. Peter P. Giacalone, the recently hired president of Mace Security Services, said the listing was more proof of Mace's dedication to excellence. “We continue to strive to achieve the highest quality standards in the central station monitoring business," Giacalone said in the release. "The ETL listing combined with our UL standards listing places Mace CSSS on a standards level that only a handful of alarm monitoring companies have obtained.” In Martha's story from the October issue of SSN, CSAA officials said they expected members to vote for accepting listing from ETL. I emailed CSAA's VP marketing and programs Celia Besore to get a sense of how the voting was going, and she had this to say:
CSAA members will submit the final votes on the CSAA by-laws change at the Annual Meeting in few weeks. Some have submitted their votes by paper ballot, but the voting is not complete. The by-laws change will allow companies certified by any CSAA-approved Nationally Recognized Testing Laboratory (NRTL) to apply for CSAA membership. The only two NRTLs that are CSAA-approved currently are UL and FM. If and when the by-laws change occurs, a CSAA committee will review any NRTL applications to see which additional NRTLs to approve.
Sounds like U.L. and FM might have to make room.
by: Daniel Gelinas - Monday, September 28, 2009
I posted earlier on an upcoming free webinar being hosted CSAA and moderated by Attrition Busters' Bob Harris. At the time of the post, I did not have registration information. Since then I received a comment from a Steve Kanunu with the registration link, which is here. I also received the latest issue of Signals which has more information, and I got a call from Celia Besore at CSAA and an email from Bob Harris. Harris' email also pointed out he's available to help in other ways:
If you are a contract central, equipment distributor, or a manufacturer considering doing a stand alone product or services showcase session during ISC West 2010 and are looking to generate eager attendees to come to it, Bob Harris has agreed to provide only two Attrition Busters “showcase” sessions at this upcoming ISC West. If you really want to draw people out and have a large captured audience to showcase your newest product or service, consider hiring Bob Harris to keynote your event or provide one of his critically acclaimed sales and retention sessions! Again, Bob has agreed to provide only two session at ISC West so if this is of interest to you, please get in touch with him as soon as possible to secure one of only two opportunities to have him speak at ISC West in April.
I have to admit, I like the Attrition Busters logo... attritionbusters It makes me think "A-Team." Could Harris be the RMR equivalent of Hannibal, Faceman, Murdock and B.A. wrapped up into one? Check out the webinar and decide for yourself. This looks like a pretty cool webinar, and the price can't be beat. There is also more information in the latest issue of CSAA's Dispatch. If you haven't signed up yet, get going.
by: Daniel Gelinas - Wednesday, September 23, 2009
Actually, it's partly the aging security legacy the sparked the creation, through the NBFAA... er... I mean ESA, of the Young Security Professionals group. I got a press release from ESA the other day detailing the heights of rip-roaring success enjoyed by the first YSP Executive Forum held in Aurora, Ill. The Forum dealt with some pretty big issues facing those young security professionals looking to take over the biz from their parents. Here's some 411 from the release:
The forum focused on effectively managing change, implementing and selling new products and controlling attrition. Thirty young professionals attended the session, a first of its kind. It also provided best practices sharing opportunities in a non-competitive environment, and networking opportunities.
Attendees looking to curb attrition at their businesses might want to also check out CSAA's recently announced free Webinar led by Bob Harris of Attrition Busters. Though the forum was focused on the youngins, the evening was helped along by some established security heavy-hitters.
Ed Bonifas of Alarm Detection Systems in Aurora hosted the event and provided a special kickoff dinner and barbecue lunch on the Alarm Detection Systems campus. Bonifas, Mel Mahler of ADS in Nashville, Tenn. and industry icon Bud Wolfhurst from Reno, Nev., served as mentors to the group and shared their years of expertise and knowledge on the topics at hand.
For more information on the YSP, go here. And tell Trevor I'm still waiting for that Sears Portrait Studio pic of him on a Jetski for use in our next issue.
by: Daniel Gelinas - Monday, September 21, 2009
Just got my most recent issue of CSAA's Signals. Looks like they're offering a free webinar on on sales. I don't have a link, but here' the pitch:
Do you want to increase, not only your RMR, but also your net profit? We want to invite you to attend the first-ever CSAA Webinar. Participate with your whole sales team in this free webinar offered by CSAA on Thursday, October 8 at 1:30 p.m. ET - 3:00 p.m. ET.
Hey, free is good, right, especially in this floundering economy of ours. And the topic is certainly appealing. Bob Harris has been around the biz helping others battle attrition for nearly 30 years. You could do worse than sitting in on a free session led by this guy. Here's a little more of the pitch from CSAA:
The webinar, conducted by Bob Harris, president of Attrition Busters, will provide you with ways in which your company can stand out from the rest. It is very easy to participate. All that is needed is a computer and a phone or audio-enabled computer. There is no limit on how many people can participate from you company.
Education is important in maintaining a competition-beating edge, and free education can't be beat. Call in details from CSAA will follow shortly.
by: Daniel Gelinas - Friday, September 11, 2009
Following on the heels of CSAA's call for industry commentary on their pending standards, SIA has sent a call for commentary out to you, the security industry. SIA has released for public review a revised control panel standard that is intended to reduce false alarms. The standard under review, "ANSI/SIA CP-01-2007 Control Panel Standard - Features for False Alarm Reduction," details the recommended design features and settings for security system control panels and associated arming and disarming devices. SIA is asking members of the industry to chime in and comment before the revision is accepted by ANSI. The comment period ends Oct. 19. Some significant changes in the new version include the elimination of single button devices to initiate panic alarms, exceptions for the specified time ranges of the entry and dialer delay times, expanded range for swinger shutdown programming and more specific product documentation requirements. You can direct your comments to Joe Gittens, SIA's standards manager.
by: Daniel Gelinas - Wednesday, September 9, 2009
I got my most recent edition of CSAA's Signals today. The first item is a call for commentary on CSAA's standards and draft standards. The review period is going on now, so stop on by and voice your opinion. The CSAA Standards Committee and its chair, Lou Fiore, announced the opening of a public comment phase for four CSAA standards and draft standards. Two of these standards are already ANSI standards but are being updated. The first is CSAA_CS_V_01_2004, Alarm Notification and Verification Procedures. This will be the second public comment period for the rewrite of this standard. A current draft is available online here. Please forward us any comments or questions, using this form. Be sure to sign the form and submit it to Celia Besore. The second is CSAA-CS-CO-01-2008, Carbon Monoxide Alarm Supervising Station Response. A copy of the standard is available online here. Please forward any comments or questions to CSAA using this form. Be sure to sign the form and submit it to Celia Besore. Two draft standards are again open for public comments. The first is CSAA-CS-V-02-200x, Video Verification Procedures for Burglar Alarms. The current draft is available online here . Please forward CSAA any comments or questions using this form. Be sure to sign the form and submit it here. The second draft is CSAA-CS-AUD-01-200x, Audio Verification Procedures for Burglar Alarms. The current draft is available online here. Please forward CSAA any comments or questions using this form. Be sure to sign the form and submit it to Celia Besore. The public comment period will end on October 26, 2009.
by: Daniel Gelinas - Wednesday, September 2, 2009
My publisher Tim Purpura and I just got back from the inaugural Rapid Response Users Group in Verona, N.Y. What a time. Everyone I spoke to at the event had the same impression: that the event was a well-oiled machine and that Rapid really was there to support it's dealers and integrators. One attendee even went so far as to tell me, basically, (I'm paraphrasing) "this may look like a whole lot of showing off, but it's not. Jeff Atkins backs it up." The impression I got was that Rapid would do whatever it could to curtail turnover in it's central station, provide new applications and services as dealer differentiators, lower costs, and improve service. Overall, it was a well-done event with lots of staff from RR and AE ventures--who did PR and event planning and execution--checking in to be sure everyone had everything they needed. I got to sit down with RR president Jeff Atkins and chairman and CEO Russ MacDonnell and Secure Global Solutions' VPs Hank Goldberg and Thom Meyer to discuss what Goldberg said was a "15-year quest to get Rapid as a client." Atkins used his welcome breakfast address to announce that Rapid was in the process (projected to be complete in early 2010) of converting to the stages central station monitoring platform. Atkins went so far as to say the "synergy of Rapid Response and stages will revolutionize third party monitoring." I chuckled a little and he just said "You watch. You just watch us." We're watching. Check out the Rapid Response Users Group site for more material from the RRUG.
by: Daniel Gelinas - Monday, August 31, 2009
Security Systems News publisher Tim Purpura and I pulled into the lot of the Fairfield Inn late last night after an hours long quest for an Applebees. (Note to those traveling I90: There is nothing for food but little pizza houses between West Springfield, Mass. and Albany, N.Y.) This morning dawned clear and cool & I feel ready to embrace the Rapid Response Users Group, meet some people and learn more. On tap for today? Here you go: 7:30 a.m. - 9:00 a.m.: Welcome breakfast 9:00 - 10 a.m.: Welcome by Jeffrey Atkins & overview of Rapid Response monitoring facility 10:15 - 12:45: Exhibit viewing, vendor demos and product training. (Group 1 tour of RR monitoring facility) 1:00 - 2:30 - Luncheon Presentation - Introducing the Rapid Response Monitoring Dealer Network 2:30 - 6:00 Exhibit viewing, vendor demos and product training (Group 2 tour of RR monitoring facility) 7:00 - 9:00 Opening Night Reception & Dinner featuring Stand-up comedian Nick DiPaolo I'm looking forwared to the exhibits and training, at which I hope to meet lots of people. I'm also looking forward to a tour of the facility. Depending on how the day goes, I might just heckle DiPaolo, too... we'll see. I can't help notice (I'm in the lobby of the Fairfield waiting for Tim to head over to the Turning Stone Resort, and the news is on) that the New York State Fair is going on right now, as well. They're focusing on all things dairy at the fair right now, with cheese auctions, milk tastings and other events where the bovine is divine. Looks like this year is eclipsing last year as far as attendance goes. I Love security as much as the next guy, but I may just sneak out of the security extravaganza of the RRUG and go bid on some cheese. I'll let you know how it goes. Check later for more.