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by: Daniel Gelinas - Friday, March 6, 2009
National Monitoring Center held an open house at their brand new, state-of-the-art 8,000 square foot facility here on February 12. The central station serves independent alarm dealers in the Texas market and has been in operation since the summer of 2008. The new UL-listed central station is fully redundant with NMC’s original 10,000 square foot Aliso Viejo, Calif. central station that opened in 2002. More than 100 guests, representing alarm companies from Texas as well as various other states, attended the open house. The guests were given tours of the facility and had the opportunity to meet with the company’s management team. Included below are pictures of the event. First is NMC executive vice president Woodie Andrawos with director of operations Todd Shuff and president Michael Schubert. Second is NMC management with some of the guests who attended the open house of the new central station. nmc-irving-open-house-0209-andrawos-shuff-schubert nmc-irving-open-house-0209 Security Systems News toured the new facility on February 22, led through the rooms of glass, concrete and chrome by central station manager Stefan Rayner. Rayner spoke at length about the design and development of the new facility and the stringent requirements for attaining UL-Listing. Visit the Monitor This blog at for an account of the visit. “I’ve been involved in the design of about six monitoring facilities during my 29 or so years in the contract monitoring business,” said Michael Schubert, NMC president in a release. “I believe our Texas location is the finest that I’ve been involved in because we put all of our experience as well as the latest technology into the design. With an experienced management team in place, we bring the Texas market a much needed state-of-the-art facility.” The central station uses the latest technology and is fully redundant with the California location, providing a high level of reliability and service to alarm companies and their customers. NMC purchased the newly constructed building and spent more than 18 months creating the most technologically advanced contract monitoring station serving the electronic security industry. “The facility and technology along with an experienced management team and comprehensively trained staff offer alarm dealers the support they need to grow their business,” said Woodie Andrawos, NMC executive vice president in a release. “We listen to our dealers every day and this facility and the services we provide reflect what they need to be successful in a very competitive market.” NMC is a UL-listed and FM-approved third party monitoring central station company that provides services to independent alarm companies. NMC is a member of various professional trade associations including Texas BFAA, and North Texas BFAA. For more information, call 800-662-1711 or visit the website.
by: Daniel Gelinas - Friday, March 6, 2009
I was emailing with Dice Corporation business development EA Melissa Roedel recently, and she was all excited about a new branding initiative Dice is ready to throw into high gear. Dice, a provider of security industry dispatch software, in February unveiled its newest offering, Quantum Operator, a software system designed using advanced human-like voice technologies to make calls on alarms. The system can handle 12 to 100 calls at a time, depending on how it is configured, and can allow human operators to concentrate on higher-level alarms. Dice president Mike Simpson said Quantum Operator is just one of more than 75 upcoming Dice products and services that will bear the Quantum branding. New York, N.Y.-based Statewide Monitoring recently installed Quantum Operator, and company president Steven Coppola said he has been pleased with the results. Simpson claimed the next few releases of the product may include such services as Collection Calls, Service Appointment Notification, Installation Quality Inspections, Sales Appointment Reminders, and Sales Presentation Calls. Stay tuned for updates as they become available.
by: Daniel Gelinas - Thursday, March 5, 2009
Perhaps you caught this story a couple weeks ago in the Boston Globe. It did my heart good to read it. It's about a security company, Viewpoint CRM, that's projecting growth despite the economic turmoil the rest of the world is experiencing. Viewpoint CRM is a video surveillance company based in Lowell, Mass. One of their strong points is that in a tough economy, it makes more sense to use technology to make surveillance intelligent, and real time rather than dull, expensive and reactionary the way actual human guard services can be. I wrote a story on a similar company Virtual Guard Services a few months ago. According to Viewpoint CRM vice president of channel sales & marketing Michael Hanlon, the center will be up and running "in a couple weeks." Tune back in then for an update on this new advanced video monitoring facility, a couple pictures of which I've included below. viewpoint12 viewpoint21
by: Daniel Gelinas - Wednesday, March 4, 2009
I just got off the phone with someone over at Rapid Response Monitoring. I wanted to call and see if someone at Rapid Response would be able to spend some time away from their own ISC West booth to drift on over to the Security Systems News booth for a sit down with me on camera for ssnTVnews. I found out that Rapid Response is not exhibiting this year at ISC West. It is perhaps a sign of the times. I was told that they will have reps there but will not have a booth. This will be my first visit to ISC West, so I have no point of reference, but I'm assured by my predecessor, Leischen Stelter that the Rapid Response booth was not to be missed. Perhaps next year.
by: Daniel Gelinas - Tuesday, March 3, 2009
I came across this story at, and found it interesting. The economy is certainly bad. I mean, even the Girl Scouts have been effected. The question remains, however, if the bad economy is really driving a spike in crime. The above referenced story from West Virginia asks the question, "Do you really think honest people are losing their jobs in the bad economy and then making the tough decision to turn to a life of crime in order to pay the bills?" Probably not. The story points out it's more likely a natural ebb and flow of criminal activity, mostly related to drugs. However, the media (of which, I suppose, I am a part) hypes the increase in activity as a direct result of the bad economy, which leads many people to go out and invest in security systems to protect what's theirs from all those desperate people out of work. This story from Southern Maryland Online claims there is a direct link between bad economy and increased crime, again, due to people out of work turning to alcohol and drugs for escape and then getting into chemical-induced mischief. The thing is, those who would resort to crime are probably resorting to crime to buy more drugs or booze (especially once they're already drug-addled), which they would have done regardless of whether the economy was going gang-busters or in the toilet. Now I'm not complaining, exactly. The important thing about a security system is that it makes its owner feel more comfortable, more safe, so in that regard, the purchasing and owning of a security system self-fulfills, and is independent of the crime rate or the economy. And hey, the increase in business for all those security companies out there gives me something to write about for my paper.
by: Daniel Gelinas - Friday, February 27, 2009
So I'm back from TechSec Solutions, and I have to say the action was pretty awesome. This was my first time at TechSec Solutions and I really enjoyed meeting all the presenters and exhibitors. TechSec presented a valuable opportunity for me to meet a portion of the people who comprise this industry upon which I report, as well as a chance for me to learn a little more about what makes security such an important and resilient industry. My trip to TechSec was not without its challenges. I traveled from Portland, Maine on Monday morning, February 23. My flight (which the airline assured me repeatedly was due to depart "on time") was supposed to leave at 6 a.m. Now, being a conscientious traveler, I wanted to be there two hours early, which meant I had to be there at 4 a.m. I live about an hour from Portland Jetport, which meant leaving my house at 3 a.m. Okay, that's pretty darn early, but when you factor in the blizzard we were having (complete with downed trees across the major roadways and area-wide blackouts) that actually meant getting up at 2 a.m. to ensure quality shoveling time with the 14 inches of heavy wet snow blocking my driveway. I arrived at the Jetport at 4 a.m. and was a little gratified and a little irritated when the x-ray machine operator at the security check point chuckled and said "Buddy, you're the first one through... hope your plane actually leaves." "You mean 'leaves on time,' right?" I asked. "Yeah, whatever you say, man," he said, shaking his head. My plane did leave, but not until around 8 a.m., after we'd sat at the gate for two hours, the tug trying and failing on the icy tarmac to taxi the plane out of the gate. It had been a long day already, and I wasn't even off the ground in Portland yet. Once in the air, things got a little better. I had some pretzels and a Diet Coke and took a little nap, waking up just in time to land in Newark, N.J. Ten minutes after my connection took off. The first thing I did was call NMC's Irving, Texas central station manager Stefan Rayner with whom I had a scheduled visit that afternoon. Obviously, I would be later than we had planned. He said not to worry and that he'd wait around until I could make it out there for a visit to NMC's cool new facility. I then got myself on a later flight and settled in for my layover, feeling kind of uncomfortable and sticky (I lost power while shoveling my way out of my house in Maine. I thought nothing of it while shoveling, and didn't realize the full implications of having an electric water pump until I'd finished shoveling and tried to take a shower--no such luck. Fortunately, Portland Jetport had power, and I had lots of time to kill since I'd gotten there two hours early. So I grabbed a shave and cleaned up a bit, much to the later delight, I'm sure, of Stefan and everyone setting up at TechSec.) I was rewarded in several ways on landing in Dallas. First of all, the snow I'd battled in the wee morning hours that morning was nothing more than a chilling memory in warm, sunny Dallas. Secondly, my visit to NMC's new monitoring center in nearby Irving was all I could have hoped for. My predecessor Leischen Stelter visited NMC last year, but it was before the center was fully staffed and operational. The facility is all glass and steel and concrete and chrome with stylish blue shaded lights hanging from the shadowed recesses of a high ceiling filled with ducts and piping. Stefan met me in a conference room off of the lobby, and when I asked to see the actual operator area, he walked to a wall of frosted, opaque glass and pushed a button. The glass wall immediately faded to clear, and I could see the banks of work stations on the other side, positioned below two large ceiling-mounted monitors dominating the room. I had a nice tour and talked at length with Stefan about NMC's Irving facility, the monitoring they do there, and what it was like to move from Aliso Viejo, California (where NMC's other monitoring center is) to Texas. Stefan was one of only three people to move from the original California center out to Texas to oversee the launch of the new facility. The third way in which I was rewarded upon my arrival in Texas was checking in at the Fairmont in downtown Dallas, where I finally took a shower, dressed in a clean suit, picked up my badge and began meeting and greeting attendees. The show went well. Everyone I spoke with enjoyed the networking and educational sessions. See ssnTVnews for highlights.
by: Daniel Gelinas - Friday, February 20, 2009
I just came across this story from, which promises a real hassle of time to come for any central stations with accounts in the Northern Utah area code 801. Apparently strong population growth has exhausted the allotted phone lines, and the Utah Public Service Commission is being forced to add a new area code, 385, to accommodate. I just did a quick check at NBFAA's website. There're close to 30 security companies in 801 who're members. Yikes. This will of course require centrals to track down their accounts with numbers that need to be changed, and set up a truck roll with their local technician to go to each account and reprogram the panel. Seems like a big pain in the neck. But such is the price we pay for progress and population.
by: Daniel Gelinas - Wednesday, February 18, 2009
Get the Recognition Your Company and Employees Deserve! The CSAA has announced it's looking for entrants for it's annual Excellence Awards. Three years ago, CSAA initiated the CSAA Central Station Excellence Awards program to recognize the industry's central station, central station manager and the central station operator that best exemplified excellence in central station operation. In every industry, there are outstanding companies, managers and operators who all perform to the highest levels and standards. In fact, these are the companies and people that are constantly exploring new ways to raise the standards of performance and quality in an industry. The Board of Directors of CSAA feels that it is fitting that we continue to recognize the efforts of extraordinary companies and the extraordinary people who make them work. The CSAA Awards are open to all UL Listed and/or FM Approved Central Stations—including company-owned, proprietary, and wholesale (third-party) central stations. This year CSAA will again recognize the best central station and individuals with three distinct awards: The Central Station of the Year Award The Central Station Manager of the Year Award The Central Station Operator of the Year Award The winners will be announced and the awards conferred at the CSAA Awards Breakfast on June 24, 2009 during the 2009 Electronic Security Expo in Baltimore, Md. How to Participate IMPORTANT: New this year, you will be asked to submit some of your responses on a downloadable spreadsheet: 1. Click here to download the spreadsheet. (Please ignore any messages indicating that the file is corrupted). 2. Save the Microsoft Excel spreadsheet on your computer under a new name (do not complete the form on the browser). 3. E-mail the completed spreadsheet before April 8, 2009 to the CSAA. 4. Download the rest of the materials by visiting the CSAA. You will also receive a mailing with the main application form. 5. You may e-mail the rest of the application as well, or you may send 10 completed copies of the rest of your application to CSAA, 8150 Leesburg Pike, Suite 700, Vienna, Va. 22182; Attention: Celia Besore. If you have any questions, please contact Celia Besore at 703-242-4670, Ext. 16. The deadline for submitting your Awards entries is Wednesday, April 8, 2009. All materials submitted are held in the strictest confidence. This is your opportunity to let your central station, your best manager, and your best operator get the recognition they deserve. Thank you for your commitment to raising the quality and standards of our profession and good luck!
by: Daniel Gelinas - Friday, February 13, 2009
LoJack, best known for helping bust crooks who try to steal your car is moving into people tracking with the launch, announced this week, of LoJack SafetyNet, which fills a market need for a solution that tracks and aids in the rescue of people who are at risk of wandering, including those with cognitive and developmental disabilities like Alzheimer's, autism, Down syndrome and dementia. The SafetyNet launch comes on the heels of LoJack's acquisition of Locator Systems, which provided technology to Project Lifesaver International (PLI), a network of more than 900 law enforcement/public safety agencies nationwide, which have been trained and certified in the use of electronic search and rescue technology. LoJack is now in the process of rendering Locator Systems technology more durable, eliminating equipment costs for law enforcement and public safety agencies, and establishing a working relationship with PLI. This seems like a natural expansion of the PERS market, and one that PERS providers could potentially get in on. It brings to mind a recent story I wrote on WindTrac and its admonishment that the industry do more, exploit all the avenues for growth before it, and go mobile. I'll be adding quotes from Paul McMahon at LoJack when I talk to him.
by: Daniel Gelinas - Thursday, February 5, 2009
A story from ABC news affiliate WJRT in Flint, Mich. reports one city councilman pushing to assess false alarm fines against the alarm companies reporting alarms to police. Councilman Sheldon Neeley claimed in the story to believe that fees, currently charged to end users, should be shifted to the alarm company since they are the one's responsible for verifying the alarm and reporting it to authorities. Also, Neeley believes, alarm companies will be more capable of absorbing the cost. Critics, including Global Security owner Tonya Burns, of Neeley's proposal claim the added cost would simply be passed on to end users, anyway. "There are a lot of variables when you go into deciding what caused the false alarm. How can you label it [the alarm company’s fault] depending on—for example in the city of Flint, we have a lot of vacant homes and the landlords don’t heat the homes," Burns said. "They put security systems in them because they don’t want the piping, the furnace, the items stolen out of them, but they refuse to heat it, and that sets off the false alarms." stay tuned for updates on this story.