Subscribe to RSS - David Smith

David Smith

COPS' David Smith talks about 'redundant staffing'

 - 
Wednesday, April 22, 2015

Since I came into the industry, I have heard a lot about redundancy; making sure that everything runs smoothly, service is consistent, nothing is down for long. At the center of these discussions has always been the latest technology that adds new levels to that redundancy. On the show floor at ISC West, I heard David Smith, director of marketing and communication for COPS Monitoring, talk about an entirely different kind—redundancy of people. This is the task of trying to find the same types of operators that mesh well with the company’s goals and requirements to ensure that service at one location doesn’t differ from that of another.

"Redundancy from a technological standpoint is much more straightforward than redundant staffing. Successfully replicating a training program and maintaining consistent performance levels across multiple sites is much more difficult to master,” he said.

This is an important consideration for a wide-spread company like COPS, Smith said, but having multiple locations helps. COPS has 350 dispatchers, and adding more. It would be difficult to find that many people who fit COPS’ bill in the same place. “We have a very strong company culture that permeates the entire organization.”

“Creating a unique, desirable workplace is part of the culture at COPS, and has proven to be of high value to our employees,” Smith said.

It's a little easier to find the best candidates when looking for operators in the surrounding areas of six different locations, he said.

“Qualifying someone as the ‘right person’ to be a successful dispatcher is determined by more than education, experience, and attitude: we believe that COPS dispatchers must also have the proper blend of professionalism, personality attributes, ability, and sense of duty,” he said.

In addition, the company is increasing dispatcher positions at its locations—30 positions in its Florida facility, with similar possible expansions at the Tennessee and Arizona centers as well.

COPS bringing more information to customers' fingertips

The grouped access enhancement allows subscribers to place up to five accounts on test at once from a mobile phone
 - 
05/21/2014

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its mobile subscriber access product—called MPower Me—by introducing “grouped access,” which allows customers to view and manage multiple accounts from their smart phones at once.

How I Use my System

David Smith, director of marketing and communications, COPS Monitoring
 - 
11/25/2013

What kind of security system do you have?

COPS Monitoring strengthens Southwestern presence

 - 
Wednesday, August 14, 2013

More than a year after opening its fifth central station in Dallas, COPS Monitoring continues to enhance its presence in the region. The Williamstown, N.J.-based wholesale monitoring is expanding support of the 8,000-square-foot facility by adding two new account executives, Julie Jordan and T.J. Cornwall. Jordan will manage East Texas and Louisiana, while Cornwall will cover West Texas, Oklahoma, Kansas and Nebraska.

While the account regions are obviously large, covering large swathes of urban and rural areas, the most important dealer markets are likely to be in the Dallas-Fort Worth metro area, along with some of the other major urban areas of Texas, including Houston, Austin and San Antonio.

David Smith, director of marketing and communication for COPS, said the new additions represent part of the company’s broader “hometown” strategy of providing a personable level of professional service.

“While we can’t be local to every alarm dealer, we do try to select strategic geographic regions to better serve our dealers and to strengthen the reliability of our network of central stations,” Smith said. “By operating regional central stations, we also have the ability to become more involved in local associations and with local dealers so we can better understand how we can help them overcome regional challenges and capitalize on opportunities.”

Because of the sheer sprawl of the Dallas-Fort Worth area (it’s the fourth most populous urban area in the U.S.), Cornwall will manage the Fort Worth dealers, while Jordan will work with Dallas-based accounts. 

McGinn, Smith seek acquittal

 - 
03/01/2013

ALBANY, N.Y.—Former Albany brokers Timothy McGinn and David Smith have filed motions asking a federal judge to overturn their convictions on fraud and tax evasion charges, according to an article from the Times Union, a newspaper based here.

McGinn, Smith found guilty of fraud

The security industry investors could go to prison for years
 - 
02/13/2013

ALBANY, N.Y.—A federal jury on Feb. 6 convicted security industry investors Timothy McGinn and David L. Smith of conspiracy to commit mail and wire fraud, mail fraud, wire fraud, securities fraud, and filing false tax returns, according to Richard Hartunian, U.S.

COPS Monitoring acquires AlarmWATCH

Purchase of Maryland-based company includes 150,000 accounts
 - 
11/28/2012

WILLIAMSTOWN, N.J.—COPS Monitoring has acquired AlarmWATCH of Hunt Valley, Md., a deal that brings the nationwide wholesale monitoring provider 400 new dealers and 150,000 accounts.

Department of Redundancy Department: Five for COPS

 - 
Wednesday, August 22, 2012

Make it five for COPS.

The wholesale monitoring company, headquartered in Williamstown, N.J., has opened its fifth central station, an 8,000-square-foot facility in Lewisville, Texas. The new center will share live alarm traffic with the company’s centrals in New Jersey, Florida, Arizona and Tennessee.  

Four-year COPS veteran Derek Kopko will manage the new facility, which has 26 employees. Kopko relocated to Texas from COPS’ headquarters in December 2011 and has been hiring and training new dispatchers for the past seven months, the company said in a prepared statement.

Gene Reed, an industry veteran and COPS’ newest account executive, will oversee sales in the region.

David Smith, director of marketing and communications for COPS, told Security Systems News that adding central stations benefits the company in two key ways.

“First, because all five of our central stations are hot-redundant and actively share the signal load of the entire company, each central station we bring online reduces the probability that adverse local conditions [such as weather] will affect our response times,” he said. “Second, we believe that each geographical region presents its own benefits and challenges to alarm dealers. By operating central stations and having employees in these different regions, we have the opportunity to become more involved with our dealers and better understand how we can support them and help grow their business.”

Smith said the commitment to redundancy proved its worth last August during Hurricane Irene.

“When (Irene) went up the East Coast and actually hit our New Jersey headquarters, it only added about a second to our response time because we were able to overstaff all our other central stations,” he said. “The more we do that, the more that we diversify our staff, the more stable and dependable our fast response times become.”

COPS to open fifth central station

New facility in Dallas will strengthen redundancy for wholesale monitoring provider
 - 
11/17/2011

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its “hometown” strategy by expanding from four central stations to five, with a new facility scheduled to open in Dallas in the first quarter of 2012.

Pages