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David Smith

COPS to offer mPERS monitoring

Company plans rollout for late summer
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03/14/2018

WILLIAMSTOWN, N.J.—COPS Monitoring, a company with a network of six monitoring centers across the U.S., is looking to monitor mobile personal emergency response systems for its dealers this year.

Central Monitoring Operators: training, empathy and thinking really fast

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08/30/2017

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what’s going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.

COPS announces new workshop series

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Wednesday, August 2, 2017

WILLIAMSTOWN, N.J.—COPS Monitoring, a brand under Lydia Security Monitoring, on July 27 announced its Grow Your Business roadshow, with seminars currently planned for Denver, Colo., Boca Raton, Fla., Salt Lake City and Williamstown, N.J., with more to be announced.

COPS sees quick response times during hurricane

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Wednesday, October 19, 2016

COPS Monitoring recently announced that it was able to achieve a 12.4 second average response time during Hurricane Matthew—quicker than the company’s 13.9 second average for priority response in the past 12 months. COPS gave credit to its team for the achievement.

Wholesale monitoring company success: It’s all about the dealer

Monitoring companies mine data for dealers, provide the latest in technical offerings
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09/16/2016

YARMOUTH, Maine—Wholesale monitoring centers use a variety of methods to grow their revenue and account bases, but dealer relations and support is the key to success, according to several executives who spoke to Security Systems News.

Jim McMullen wants to acquire more wholesale centrals

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Wednesday, April 13, 2016

Jim McMullen, president and COO of Lydia Security Monitoring, as well as president and COO of COPS Monitoring, is interested in purchasing more third-party central stations.

Lydia receives $75 million

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01/27/2016

WILLIAMSTOWN, N.J.—Lydia Security Monitoring, the parent company of COPS Monitoring, received a $75 million credit facility from Citizens Bank, the bank announced Jan. 25.

Monitoring stations with an edge: Earning dealer loyalty

Flashy incentives are nice, but dealers care more about a central station’s service, technology and expertise
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08/26/2015

YARMOUTH, Maine—It’s supposed to be a win-win when wholesale central monitoring stations want to manage, service or purchase accounts from alarm dealers. The dealer can acquire some capital. The central station builds its portfolio. This business relationship can be sweet, as when central stations offer perks to purchase accounts. Or it can go sour when the central station and the dealer, after an account transfer, wind up competing with each other for customers.

COPS' David Smith talks about 'redundant staffing'

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Wednesday, April 22, 2015

Since I came into the industry, I have heard a lot about redundancy; making sure that everything runs smoothly, service is consistent, nothing is down for long. At the center of these discussions has always been the latest technology that adds new levels to that redundancy. On the show floor at ISC West, I heard David Smith, director of marketing and communication for COPS Monitoring, talk about an entirely different kind—redundancy of people. This is the task of trying to find the same types of operators that mesh well with the company’s goals and requirements to ensure that service at one location doesn’t differ from that of another.

COPS bringing more information to customers' fingertips

The grouped access enhancement allows subscribers to place up to five accounts on test at once from a mobile phone
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05/21/2014

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its mobile subscriber access product—called MPower Me—by introducing “grouped access,” which allows customers to view and manage multiple accounts from their smart phones at once.

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