Subscribe to RSS - MONI Smart Security

MONI Smart Security

MONI prepares for ISC West

Mungiguerra talks on how the company’s new branding will be incorporated into its show presence
 - 
03/22/2017

LAS VEGAS—MONI Smart Security, exhibiting at ISC West under its new name, expects discussions on new programs and partnerships at the show this year.

MONI introduces ‘Customer Bill of Rights’

 - 
Wednesday, February 15, 2017

DALLAS—Last September, when Monitronics changed its name to MONI Smart Security, it also said it would be pushing its brand toward consumers more. In line with that, MONI started a new initiative: its Customer Bill of Rights.

“Products and price are relatively similar across companies within the industry. The true differentiator, in this industry, can be customer experience,” Jay Autrey, recently promoted chief customer officer at MONI, told Security Systems News. “We want to be disruptive when it comes to the customer experience in the home security industry.”

According to the company, customers have the right to local service, easily moving their system to a new location, understand their contract, voice their opinions, have all issues addressed in one business day and a simple cancellation process.

The company relied on customer feedback, as well as a collaborative effort from dealer support and customer service organizations within MONI, to identify the most important customer rights.

Moni has in the last nine months been instituting more channels for direct customer feedback, Autrey said, and can use that information to gauge whether or not it is upholding the customer’s rights.

The company wants to “make sure that customers fully understand what they can expect from MONI, up to choosing us but obviously [also] well after choosing us.”

Chief customer officer is a newly created role at MONI, and Autrey said that the role shows a commitment to customer service, both internally and externally.

MONI is also looking to improve relations with customers by more frequently contacting them and giving them information on new products and services, Autrey said, which was a request the company heard from customers.

MONI introduces ASAPer

New product opens ‘chat room’ for user, emergency contacts to discuss alarm event
 - 
02/08/2017

DALLAS—ASAPer, MONI Smart Security’s latest monitoring offering, will allow alarm users and their emergency contacts to quickly communicate and determine the validity of an alarm.

MONI executive promoted

 - 
Wednesday, January 25, 2017

MONI Smart Security, formerly Monitronics, recently promoted its SVP of operations, Bruce Mungiguerra, to the role of COO.

In this new role, Mungiguerra will be “Shifting some focus off of customer care leadership and increasing focus on dealer operations, innovating our dealer channel through dealer enablement, sales training and building a stronger more efficient field operations group within in MONI,” he told Security Systems News in an email interview.

Since joining the company in 2006, Mungiguerra has served in several roles in the organization, including as director of consumer sales, VP field operations, VP Sales and dealer development, and most recently SVP operations.

“In the 10 plus years I have been with the organization, we have seen a tremendous amount of change,” Mungiguerra said. When Mungiguerra started, the company “Had just over 300,000 customers, with 100% of our business coming from dealer generated sales with a heavy concentration in summer sales activity, no internal field service technicians and a brand that was unknown to most consumers.”

He continued, “Today, we sit with over 1 million customers, a new brand in MONI Smart Security, national advertising in print, radio and T.V., close to 100 field technicians across the country in MONI wrapped vans servicing our customers and several national lead partnerships driving sales and leads both internally and for our dealer channel.”

MONI Smart Security partners with August

 - 
12/22/2016

SAN FRANCISCO—August announced a partnership with MONI Smart Security in November. MONI Smart Security selected August as its partner and will now make the August Smart Lock and August Connect available to its residential and commercial customer base.