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Police Alarm Portal

I-View Now announces new service

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Wednesday, May 16, 2018

I-View Now recently announced the launch of a new service: Police Alarm Portal. The process is powered by I-View Now’s Software as a Service Video Verification platform, and will send video directly to authorized emergency responders through the ASAP to PSAP program. Additionally, I-View Now will provide the service to law enforcement free of charge.

In the announcement, I-View Now said that Police Alarm Portal helps the entire electronic security industry by improving the path of communications flow from end users to the monitoring station and then to law enforcement. “It allows for a faster and safer response to alarms by authorized emergency responders, increases the value of the alarm provider's monitoring service, and improves customer retention,” the company said.

The new service will provide better information and collaboration to help keep communities safer, according to I-View Now.

"We're thrilled to be offering this revolutionary and patented service at no cost to law enforcement,” Larry Folsom, president of I-View Now, said in the announcement. “When an alarm goes off, you don’t always know what you’ll find. Using video verification with the Police Alarm Portal changes that unknown factor. Authorized emergency responders will have real-time information about what’s happening at the protected premises through live video and video clips. Police officers can respond appropriately and more safely to a verified alarm event.”

Police Alarm Portal is being tested at 911 Communications Centers across the nation, including in Richmond, Virginia, the first city to go live with ASAP to PSAP.

"The City of Richmond is honored to have been chosen to participate in a pilot of Police Alarm Portal with I-View Now,” Bill Hobgood, systems developer lead for City of Richmond, Department of Information Technology Public Safety Team, and recognized ASAP subject matter expert, said in a prepared statement. “The delivery of video sent via the Automated Secure Alarm Protocol (ASAP) program sent by an alarm monitoring company when suspicious circumstances are present, is a value added for public safety. The video will enable dispatch staff in the emergency communications center as well as responding officers to easily navigate to the same video witnessed by the alarm operator adding another tool in the interest of officer safety and suspect apprehension."

“ADT is a founding member of the ASAP system, and also the nation’s largest user,” Don Young, ADT’s chief information officer, said in the announcement. “As our nationwide deployment of Video Verification with I-View Now is complete, making that same video content accessible to law enforcement is a natural extension of the services we currently provide our customers. ASAP is the premier standard for sending life safety information to PSAPs, and ADT is excited to further enhance our outstanding partnership with public safety officials.”