Subscribe to RSS - Stuart Dean

Stuart Dean

Pinnacle corralling customers with geofences

The summer model company believes new Geo-Services technology could make customers 'stickier'
 - 
08/01/2012

OREM, Utah—Pinnacle Security believes geofences could help keep its customers from straying.

The leading summer-sales-model home company, based here, recently announced the launch of Alarm.com’s Geo-Services technology. With the free service, customers can set geofences, which are perimeters around locations, using an iPhone or Android device. When they leave or enter the geofenced area with the hand-held device, they get automatic reminders sent to the device to remind them to arm or disarm their system.

New consumer credit score rules a ‘headache’

Federal regs require alarm companies to explain to consumers why they were turned down
 - 
10/13/2011

VIENNA, Va.—Strict new federal regulations governing how companies inform consumers that their credit scores were used to reject them will result in higher labor costs and other problems for alarm companies, said a legal advisor to the Central Station Alarm Association, which is based here.
The new requirements took effect this summer, and are a part of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act, a response to the economic recession. They essentially mean that security companies will have to spend more time and effort explaining to consumers why their poor credit ratings led to their being turned down as customers, said attorney John Prendergast, an advisor to the CSAA.

Pinnacle lawsuit: Ex-employees, consultant “conspired” to start rival company in Canada

However, one ex-employee has filed his own lawsuit, accusing Pinnacle of breach of contract
 - 
08/25/2011

OREM, Utah—Pinnacle Security is suing two former employees and an industry consultant, claiming they “conspired together” to create a new Canadian company, Titan Alarm, to compete against Pinnacle in Canada. Pinnacle contends the employees were working for Pinnacle at the time and that the new company was created by “unlawfully using Pinnacle resources and in violation of contractual and fiduciary duties.”

Pinnacle’s ‘Security Plus’ custom built for seniors

Package includes direct two-way voice service, emergency button, extended cancellation period
 - 
06/23/2011

OREM, Utah—Pinnacle Security, a summer-model sales company based here, has launched a new “Security Plus” package specifically designed to meet the needs of senior citizens.

Pinnacle markets low-cost home security camera

Company first to offer Alarm.com’s Image Sensor: motion sensor with camera that takes still pictures
 - 
05/02/2011

OREM, Utah—Pinnacle Security today announced it is the first to market the Image Sensor, a motion detector with a built-in camera that transmits still images through a smartphone mobile app.

Pinnacle helps establish new Utah alarm management group

Industry association to share best practices, grow industry, and help expand Utah's economy
 - 
03/03/2011

OREM, Utah—Pinnacle Security this week announced it is helping establish a unique industry management association in this state—one comprised of summer-sales model companies like itself.