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Pinnacle Security fined more than $500,000

Monday, February 4, 2013

Summer-model Pinnacle Security is getting a fresh start after traditional-model home security giant Protection 1 recently purchased select assets from the company.

The deal has great potential, according to an alarm company owner who has married both models.

But it appears that problems from Pinnacle’s past continue to dog it. According to news reports, the Utah-based company now has to pay $525,000 as the result of a lawsuit filed by California’s Contra Costa County, charging Pinnacle with deceptive business practices.

It's not the first time Pinnacle has been sued over such issues.

Over the years the company has been accused in a number of states of deceptive sales practices. Last fall, for example, Pinnacle agreed to pay a $1 million fine in a settlement with the state of Illinois for such alleged violations as “slamming” customers and even hiring felons as sales reps.

According to a news report, the following information was released from the office of Contra Costa County District Attorney Mark A. Peterson. It said that the civil judgment against Pinnacle, in addition to the payment of penalties and costs:


o    Requires Pinnacle’s sales representatives to refrain from making false and misleading statements during the door- to-door sales presentations.
o    Prohibits Pinnacle sales representatives from telling consumers that they will get free or discounted products or services if they allow a Pinnacle sign to be placed in their yard.
o    Prohibits Pinnacle sales representatives from telling consumers that sales representatives are engaging in “seed marketing, advertising, marketing, or increasing Pinnacle’s visibility in the neighborhood”.
o    Requires that Pinnacle sales representatives comply with section 17500.3 of the Business and Professions Code by immediately verbally identifying themselves, who they work for, and what they are selling.
o    Requires that Pinnacle use contracts that comply with California’s Unruh Act and federal regulation Z pertaining to retail installment contracts by disclosing, among other things, the total price of the alarm monitoring service for the initial contract term of years.
o    Requires that Pinnacle use Spanish language contracts for customers to whom the sales presentation was made primarily in Spanish.
o    Requires that whenever a sale is made to a customer who already has monitoring equipment installed by another monitoring service provider, that Pinnacle shall not remove that customer’s existing monitoring equipment until such time as the three-day cancellation period (applicable to door-to-door residential sales) has expired.
o    Puts limits on the amount of contract termination fees that can be charged to customers.
o    Requires the payment of restitution to certain customers; and
o    Requires that Pinnacle adopt specified provisions to monitor the future conduct of their sales representatives.


Telguard communicator meets 2013 NFPA 72 requirements

Does the new sole-path communications requirement mean more opportunities for dealers?

CHICAGO—Telular Corp. recently announced that its Telguard TG-7FS cellular communicator is now compliant with the National Fire Protection Association 2013 edition requirements for sole-path communications. The latest edition of NFPA 72, the National Fire Alarm and Signaling Code, allows sole-path cellular communications to be supervised for commercial fire systems once every 60 minutes, instead of every five minutes as required by the 2010 edition, the company said.

ASAP getting closer to reaching ‘critical mass’

Central stations stepping up to speed alarm notifications to PSAPs

YARMOUTH, Maine—After big strides in 2012 that put an array of technical and logistical challenges behind it, the Automated Secure Alarm Protocol is getting closer to reaching “critical mass” nationwide, according to ASAP proponent Ed Bonifas.

Hot button: Who’s getting into mobile PERS now?

Wednesday, January 30, 2013

The world of mobile PERS and remote health monitoring continues to expand.

At the Consumer Electronics Show in Las Vegas earlier this month, ADT announced that it was getting into the game by teaming with Ideal Life, a Toronto-based company whose health monitoring and information technology will be integrated with ADT Pulse to provide “proactive prevention” for people managing chronic health conditions. The system uses digital, wireless, secure two-way communicators to measure and relay information about glucose levels, blood pressure, body weight, oxygen saturation and heart rate.

Royal Philips Electronics, which has long been a player in personal emergency response systems, also made news at CES by introducing Lifeline GoSafe. The mobile PERS system combines the company’s AutoAlert fall-detection capability with two-way cell communication and up to seven user-location technologies.

“Our intention is that GoSafe will provide users with the confidence to get back to activities or go to places they have scaled back on, knowing that help is easily accessible,” Rob Goudswaard, senior director of product and service programs for Philips Home Monitoring, said in a prepared statement.

The need to provide more protection for seniors as they maintain their independence isn’t lost on Mace Security International, which is “looking hard” at getting into the mobile PERS space, CEO and President John McCann told SSN last week.

“I think you’re going to see a shift from just home security to security 24/7,” McCann said. “As you look at that shift in the world, and I use my dear sweet mother as an example, I’m a little more worried when she’s on the road than when she’s at home. Therefore we’re looking at how do we increase that fence around her so she’s safe, so loved ones feel that the person they’re worried about is safe.”

Security dealers who want to take advantage of this growing market might want to think about attending the second annual PERS Summit, which will be held Sept. 10-12 in Park City, Utah. Last year’s inaugural session brought together more than 100 dealers, service providers and manufacturers’ reps for three days of networking. To learn more, go to

Q1 sales, profits up for ADT

Wednesday, January 30, 2013

Sales of Pulse are up more than 6 percent and recurring revenue up more than 5 percent, The ADT Corp reported today as it released its results from its first quarter ending Dec. 28. The home security/home automation giant also said it added 257,000 new customers and has 6.4 million customer accounts.

When ADT on Sept. 28 became an independent, publicly traded company after spinning off from Tyco International, CEO Naren Gursahaney told me that it was not "a moonshot” for ADT’s residential penetration rate to rise from around the industry standard of about 20 percent to 40 percent.

Of course, it’s too soon to tell if ADT will succeed in that goal, but the company is performing well according to the report it released on Jan. 30. Here’s a synopsis from a Reuters story on the earnings results:

Home security services company ADT Corp reported a higher quarterly profit on Wednesday and announced a $600 million accelerated share repurchase.

The company, formerly a part of Tyco, said net earnings had risen 12.9 percent to $105 million, or 44 cents per share, from $93 million, or 39 cents per share, a year earlier.

Analysts on average were expecting a profit of 43 cents per share, according to Thomson Reuters I/B/E/S.

Sales rose 1.8 percent to $809 million, with recurring revenue from existing customers accounting for 92 percent of the total and increasing 5.1 percent from a year earlier.

The Boca Raton, Florida-based company, which provides security monitoring services to homes and small businesses in North America, said it still expected a rise of 4.9 percent to 5.2 percent in recurring revenue in fiscal 2013.

Here’s also some of what ADT had to say in its report:

Naren Gursahaney, ADT’s Chief Executive Officer, said … “Looking ahead to the balance of the year we will continue to focus on our ultimate objective of creating long-term value for our shareholders by reinvesting in our business to drive profitable growth, and returning excess cash to our shareholders.”

Recurring revenue, which made up 92% of total revenue in the quarter, was up 5.1%. Recurring revenue growth was driven by a 4.7% increase in ending average revenue per customer, which rose to $39.27, and 0.5% net growth in ending customer accounts. Non-recurring revenue declined 25.3% as the company’s mix of newly installed systems continues to shift toward more ADT-owned systems, increasing deferred revenue and reducing current period installation revenue. Total revenue of $809 million increased 1.8%, compared to the first quarter of 2012. Attrition was flat sequentially at 13.8%. ADT added 257,000 new customers and closed the quarter with 6.4 million customer accounts.

EBITDA before special items was $417 million, 6.1% higher than the first quarter of the prior year, and EBITDA margin before special items was 51.5%, a 210 basis point improvement. The margin expansion was mainly due to the favorable impact from the mix shift to more ADT-owned systems and was also aided by cost control initiatives that helped to offset the expense impact of dis-synergies caused by the separation from the Tyco commercial business and Hurricane Sandy.


Making the shift to managed services

Why are some integrators dragging their feet, while others are reaping rewards of the managed services model?

The security industry can be just like any other when it comes to transitions, adaptations, market trends or the next big thing. Especially when the next big thing looks a lot smaller.

Pro 1 dives into summer sales with Pinnacle buy

Pro 1 acquires ‘select’ Pinnacle assets, saying it wants to integrate Pinnacle’s ‘seasonal selling model’ with Pro 1’s ‘brick-and-mortar’ approach

ROMEOVILLE, Ill.—Protection 1 is getting into the summer-sales market by buying some of the assets of Pinnacle Security, one of Utah’s leading door-knocking companies.

Smart cards, NFC to boost market for access control credentials


Smart cards and near field communication (NFC) are set to drive new growth in the $400 million global access-control credential market, according to a new study by IMS Research.

Sprinkler standoff good argument for tax incentives

Wednesday, January 23, 2013

Businesses v. Fire Sprinklers. That could be the headline of a story this week in the Chicago Tribune about a fire sprinkler requirement for businesses in the village of Westmont, Ill.

It appears businesses and the village are at odds over such basic fire protection, but they needn’t be if only Congress would stop stalling and pass the Fire Sprinkler Incentive Act, or FSIA. The act would provide tax incentives that make sprinklers more affordable.

The story says that the village requires businesses to install fire sprinklers but has put that safety requirement on hold because businesses say they can’t afford to add sprinklers. Here’s what the story had to say:

The village began a moratorium on the sprinkler requirement in 2010 for three years, citing that it had deterred businesses from locating in Westmont. The moratorium expires in spring and the board plans to discuss the issue at a meeting in February.

Trustee Ellen Emery said the moratorium was intended, in part, to allow property owners more time to become compliant. But many businesses have not, she said, adding that building owners, not lessees, should be responsible for installing the fire sprinkler systems.

Still, trustees said many landlords are requesting tenants install the systems.

"If a building is not up to code, a new business isn't going to want to invest their life savings into it," said Emery. "There have been many cases where businesses decided not to open up in town after learning they would have to pay for the installation of the sprinkler system."

Emery says a strip mall on the south end of town is almost completely vacant because the owner doesn't want to pay for the installation of a sprinkler system. Fire officials also told trustees that 65 businesses have not installed a mandatory wireless fire alarm system while 550 buildings have. Of those not in compliance, about 55 are in the downtown area, they said.

The fire code issue comes as the village is considering enacting a tax increment financing (TIF) district on the south end of the community and possibly in the downtown to help revitalize the areas.

A TIF is one answer that communities like Westmont could employ to resolve this issue. But that approach is piecemeal when compared to the Fire Sprinkler Incentive Act.

After 100 people were killed in The Station nightclub fire in West Warwick, R.I. in 2003, coalition of groups, including firefighters, fire sprinkler manufacturers and fire and life safety groups have been lobbying Congress to pass FSIA.

According to the latest version, introduced in the House of Representatives in 2011, the act would amend the Internal Revenue Code “to allow: (1) 100% expensing in a current taxable year of the cost of an automated fire sprinkler system, as defined by this Act; and (2) accelerated depreciation (i.e., a 15-year recovery period) of such an automated fire sprinkler system that is installed in a building where the floor of any occupiable story is greater than 75 feet above the lowest level of fire department vehicle access.”


School security after Newtown: Readers debate guards and guns


YARMOUTH, Maine—SSN’s News Poll for February clearly struck a chord, with more than 230 readers responding to our questions about school security in the wake of the massacre at Sandy Hook Elementary in Newtown, Conn. But like the debate in the public at large, consensus about solutions—especially the use of armed guards—was hard to find.