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Mapping CO legislation—and business opportunities

A new interactive map by System Sensor tracks CO laws as they’re enacted state by state, helping dealers identify new markets for the devices
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04/17/2012

ST. CHARLES, Ill.—Dealers and installers: It’s now easier than ever to keep up to date on new carbon-monoxide detector legislation that can lead to increased business, thanks to a revised interactive CO map developed by System Sensor.

Devcon moves to ‘streamline,’ ‘trim’ after rapid growth

After recently expanding to 50 branches nationwide, Devcon now plans more strategic growth, according to new CEO
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04/11/2012

HOLLYWOOD, Fla.—After a rapid expansion during the past 18 months, Devcon Security is streamlining its business but is still planning to grow nationwide, according to the company’s new CEO, Steve Hafen.

Modern System Concepts likes communicator

IP and cellular communications growing in popularity
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04/11/2012

LAS VEGAS—Phone lines were causing problems on a project that Modern System Concepts undertook to upgrade a utility provider’s fire systems, said Mark Popkowski, company owner and president. That’s why Popkowski said Modern, based in Katy, Texas, is turning to Fire-Lite’s IPGSM-DP fire alarm communicator as a solution.

ACA has new PE partner

Alarm company seals deal with Norwest Venture
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04/11/2012

MEDIA, Pa.—Alarm Capital Alliance, a national alarm company with $3.7 million in RMR, has a new financial partner, Norwest Venture Partners, which manages $3.7 billion in capital, Amy Kothari, CEO of Alarm Capital Alliance, told Security Systems News.

Technology pays off in hands of techs, sales reps

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Wednesday, April 11, 2012

There’s a growing trend in the security industry of companies leveraging the latest technology by putting it in the hands of their frontline employees out in the field. A recent story I wrote about ADT putting iPads in the hands of its 4,000 sales reps to help boost sales is a good example.

Here’s another example, announced today by Vivint, the Provo, Utah-based home automation/home security giant. The company says it has developed a new app for field service technicians that makes them more productive.

Here’s more from Vivint’s April 11 news release:
 

The app was developed completely in-house, and was designed specifically to address the needs of Vivint service technicians, who are stationed throughout Vivint’s service area. By using the app, technicians can receive schedules, manage inventory and interact with the customer service center remotely – spending less time in planning and logistics and more time working with customers. Built using HTML5, the web-based application enables technicians to access the information they need to do their jobs quickly and efficiently from wherever they are on any internet-enabled mobile devices.

“What we’ve developed with this Vivint app has really increased the functionality of what we had been using before, and we couldn’t be happier with the results so far,” said Scott Taylor, director of field services. “This app will really help us give our customers the high level of service they have come to expect from Vivint. We’ve already seen response time increase by 20 percent.”

Since rolling out the new app, the first-time fix rate average for Vivint customers has increased to 95 percent. Other features that increase productivity and efficiency include a mapping option that provides the best route to get to a job and a tech-locating element that helps Vivint technicians connect with other technicians in the area.

 

Can Tweets hurt your central?

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Wednesday, April 11, 2012

Social networking is a double-edged sword. It can be a boon to communication, but an ill-advised post can rebound to haunt you—and maybe your central—even if it’s quickly deleted.

So how do you manage the use of these sites and actually get them to help your business?

A CSAA webinar, “Social Media in the Central Station,” will take on the topic from 1 to 2 p.m. EDT on Wednesday, April 18. The session will be presented by Annie Roderick, monitoring center manager for Wayne Alarm Systems of Lynn, Mass., and Melissa Courville, a marketing executive with DICE Corp. and chairwoman of the CSAA Social Media Committee.

“Networking sites like Facebook and Twitter … give way to fast blurb results that can be easily found over the Internet at any time, sometimes linking to your business,” Courville said. “Not only are these social media outlets quick and easy to use, but they offer both helpful and hurtful connotations to business reputations.”

The webinar, adapted from material shared at the 2011 CSAA Fall Operations Management Seminar, will teach attendees how to harness the power of networking sites and how to address central station staff about their use. Case studies will be shared to illustrate the do’s and don’ts.

Space for the session is limited. To reserve a seat, go to the CSAA registration site.

UTC sells fire and security branches to Comvest Investment Partners

Former ADT President Mike Snyder and former GE Security President Dean Seavers to run new business, Red Hawk Fire & Security U.S.
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04/11/2012

FARMINGTON, Conn.—Comvest Investment Partners on April 10 acquired the security and fire branch operations of UTC Climate, Controls & Security.

Gillmore Security acquires ABLE Security

Purchase will increase account total by 10 percent
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04/10/2012

OAKWOOD VILLAGE, Ohio—Gillmore Security, a full-service family-owned company based here, on April 5 made its largest acquisition with the purchase of ABLE Security & Automation Corp.

ESA launching Florida chapter

New chapter to focus on business development and lead generation for members
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04/09/2012

IRVING, Texas—The Electronic Security Association, based here, is launching a state-chartered chapter in Florida.

Integrator insights in Florida

AMAG Technology expands its specifier event to include integrators
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04/09/2012

ST. PETERSBURG, Fla.—Access control and security management systems provider AMAG Technology expanded its annual consultant event this year to include a handful of select integrators.

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