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Jamie Haenggi

ASIS 2012, Pro 1 buys again, mobility and the financial vertical

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Wednesday, September 12, 2012

It’s been a busy two days for Amy Canfield (the new lead editor for our sister publication Security Director News) and I here in Philly at the ASIS show.

Since Sept. 10, the first day of ASIS, was Amy’s fifth day on the job, she accompanied me to most of my appointments that day. She did have a chance to speak to a group of end users at the Honeywell booth. Here’s her update on that  and she was flying solo on Day 2--check out her blog  for highlights of her day, including a tour of the security operation of the Philadelphia Convention Center with integrator Schneider Electric.

Here are some highlights from my conversations on the show floor on Day 1 and Day 2. Check back tomorrow for Day 3.

DIEBOLD
At the Diebold booth I met with Tony Byerly, who’d just completed his first 90 days as head of security at Diebold, along with Diebold IT chief Jeremy Brecher and Felix Gonzalez, who earlier this summer left Stanley to join Byerly’s senior staff as the newly appointed VP for strategic initiatives and business development in electronic.security.

Diebold was the first of several integrators I spoke to who said that one focus for them will be the financial services vertical. It’s not a surprise for Diebold, who's parent company is the largest ATM provider.

Byerly touted Diebold’s long history, the company’s reputation for steady, high quality service and technology know-how as advantages in the marketplace. He also noted the shifting competitive landscape and said Diebold stands out for a variety of reasons including the fact that “we’re a strategic in the space—we’re not backed by private equity.” He called Diebold the “nation’s only pure-play integrator,” pointing out that “we don’t have an adjacent manufacturing arm.”

Brecher talked about being “in the value position” with service and technology. “We invest time and resources to create solutions instead of packaging solutions,” he said. Diebold works to leverage a customer’s existing infrastructure, and customers have a “single method to connect to Diebold … a single customer portal … the entire web experience is easy to manage.”  
 
PROTECTION 1
Protection 1 had some big news. Click here to see the story about a big acquisition Pro 1 made. It’s a systems integrator with staff that's experienced and certified to work on networks. With the new staff/capabilities, Jamie Haenggi told me, Pro 1 will be taking on jobs it would have walked away from in the past.

STANLEY CSS
Stanley announced that John Nemerofsky is the new VP of Global Solutions, and that there's a new phalanx of vertical market leaders. There’s other news as well. Stanley is bringing together three business units: the CSS team, the Mechanical Solutions team, and the Security and Automatic Door team.

The teams would work together in the past, but it “would happen more through accident,” Nemerovsky told me. Now, there’s a “process where we’ll work together to pull together the best possible solution for the client.”

And there are specific solutions for each vertical market. This infrastructure will be appreciated by global accounts customers who “are looking for consistency in deliverables … the same deliverables, billing, systems they have in Chile [for example], that they have in New York City, Barcelona, Tokyo and Paris.”

Here’s the list of vertical market leaders: Paul Retzbach – Commercial Leader, Government; Chris Hobbs– Commercial Leader, Retail; Tom Benson – Commercial Leader, Banking; Paul Baratta–Commercial Leader, Healthcare; Rebecca Durham–Commercial Leader, K-12 Education; Eric Rittenhouse–Commercial Leader, Higher Education; Jerry Walker–Global Strategic Account and SSS Solutions; Eddie Meltzer–Global Strategic Accounts and SSS Solutions; Bob Stockwell–Technology Leader; Lance Holloway–Technology Leader; Beth Tarnoff–Marketing Leader; Ryan Fritts–Vertical eServices Leader

Look for more on this story next week.

TYCO
I also spoke with Renae Leary, senior director of global accounts for Tyco. Click here to read that story.

JOHNSON CONTROLS
I spoke to Tammee Thompson at Johnson Controls, who told me that ASIS is the show where she and others "take a break from making the quarter" (but only briefly she emphasized) to check out technology. She had an army of employees out scouring the floor “looking for the latest and greatest to pull into our technology stack.” Specifically, JCI is looking for access control solutions, VMS, PSIM and ID management solutions.

RED HAWK
I also had a chance to chat with Mike Snyder of Red Hawk. He said that the company is finishing up “moving the infrastructure [network and IT systems] out of UTC,” and officially began its rebranding as Red Hawk in the past couple of weeks.

Snyder also talked about focusing on the financial vertical market, saying that the next wave of retail banking will not be branch operations, but ATMs. He believes Red Hawk will have a leg up on the competition because his staff has deep experience in the financial sector, some originally coming from Mosler. The company also has a partnership with ATM provider NCR.

AXIS COMMUNICATIONS
At this show, Axis Communications was showing many new products and solutions, many targeted toward the fewer-than-16 channel market. (Look for a story next week about a visit I made to Axis H.Q in Massachusetts a couple of weeks ago.) When I asked Fredrik Nilsson about all the talk I was hearing about the financial vertical, he noted that Axis had an ATM with four cameras in its booth. Nilsson said that banking is a conservative vertical that is finally making the leap from analog to IP. “Education was the first, then retail, and now it’s banking’s turn.”

He agreed with Snyder’s point that the new wave of retail banking is moving from the branch to ATMs. "When was the last time you went into a bank branch?," he asked. "I refinanced my house online."

Coincidentally, Axis is also in the process of hiring a business development specialist for the financial vertical, he said.

AVIGILON
At the Avigilon press conference, the company introduced the new version of its software. Keith Maret said Avigilon took inspiration from Google, Apple and Facebook in the development of this software. The cool thing is that the software can respond to voice commands and body movements. COO Andrew Martz demoed this capability and it was like watching a command center staffer play squash on a Nintendo Wii. The command center screens zoomed and focused in response to voice commands and hand gestures. This feature is in the alpha phase. “We’re gauging the interest in it,” he said.

Maret summarized the features thus: crash-proof enterprise server management, where all servers are grouped together; a “collaborative mode” where more than one person can log into video feed and manipulate the video in real time; and intelligent virtual matrix that “allows you to turn video walls to life.”

HONEYWELL

At Honeywell, in addition to talking to the end user committee, I spoke with Scott Harkins about Honeywell’s emphasis on the “connected business," where the access, video and intrusion systems are tied into other systems such as: HR systems, radars [in super high-end port applications] POS for example. The emphasis of course, as we heard from nearly every manufacturer at the show, is on mobility. Honeywell’s newest ProWatch 4.0 access control has a new mobile offering that enables remote access from iPads,  phones and other devices. It’s also integrated with wireless locks, something Harkins is very excited about, because it’s so much cheaper to install, maintain and manage.

FOOTBALL

The traffic on Day 1 was the lightest I’ve seen in a while at an ASIS show. It picked up considerably on Day 2, but it was still moderate traffic to my eye.

Why? Well, there’s the economy of course. Things may be looking up, but one manufacturer told me that people who’ve got money in the bank are keeping it there. They’re still cutting corners on travel—making this a one- or two-day show, rather than three.

I also heard that having the show in Philly meant that tri-staters could take the train in for Day 2 and 3.

And, I understand there may have been some football-related reasons that folks weren’t here on Monday.

Football.

I can think of about 80 things I’d rather do [including laundry] than watch football on a gorgeous fall day, but if football will help roll back the expectation that people should travel to work events on Sundays, count me in.

Go Pats. Woo.
 

Protection 1 acquires IT-centric Integration Logistics

Pro 1 launches Integrated Systems Division
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09/11/2012

PHILADELPHIA—Protection 1 has added “deep IT and integrated systems knowledge” with the acquisition of Integration Logistics, a systems integrator based in Newark, Del., Jamie Haenggi, Protection 1 CMO, told Security Systems News.

Pro 1: ‘We’re excited to be part of the home automation space’

Company’s new P1 Life solution integrates security and home automation
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08/29/2012

ROMEOVILLE, Ill.—Protection 1 announced this week that it has launched a new integrated home security/home automation service called P1 Life.

Protection 1 acquires two commercially focused companies

'Siteview' App newest offering for national accounts customers
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08/22/2012

ROMEOVILLE, Ill.—Protection 1 acquired two commercially focused companies in August, deals that build density in Alabama and New Mexico and fit into Protection 1’s drive to grow its commercial/national accounts division into a $100 million business.

Protection 1 acquires retail-focused systems integrator

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03/19/2012

ROMEOVILLE, Ill.—Protection 1 on March 12 announced that it had acquired Camtronic Security Integration, a retail-focused security systems integrator based in Wilmington, N.C.

Pro1's 'Security Switch' TV ad stars Mike of "Mike & Mike"

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Wednesday, March 14, 2012

I just had a chance to speak to Jamie Haenggi, Protection1 chief marketing & customer experience officer, who filled me in on the Camtronics Security Integration acquisition. There's some info in a blog I wrote earlier today. I'll be writing a story with comments from Jamie this week. 

In addition to the Camtronics deal, Protecton1 is undertaking another effort to beef up its national accounts business: launching its first ever television commercial last Sunday (March 12) starring Mike Greenberg of ESPN “Mike and Mike” fame.

“It’s aimed at our commercial and national accounts customers,” Haenggi said.

“It’s a very different concept from [security commercial which tend to focus on home security] than anything you’ve seen before,” she said. “It’s set up like a game show, like The Dating Game, and it’s called Security Switch. Mike Greenberg is stars as the client and there are three security companies,” Haenggi explained. “Mike asks contestants questions. There’s good humor in there,” she said. And, the commercial “draws the competition in to play.”

The point is to highlight P1’s value proposition, she said “which is that we take your security personally.

“It’s all about building brand awareness. We’re the second-largest security provider out there and we’re the best-kept secret. We’ve got high-profile clients moving over to us, and we don’t want to be a secret anymore,” Haenggi said.

Look for the commercial on ESPN stations. 

Pro1 goes after national accounts in N.C.

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Wednesday, March 14, 2012

Protection1 announced on Monday that it has acquired Camtronic Security Integration of Wilmington, N.C.

I’m scheduled to do an interview with Protection1’s Jamie Haenggi, who is on the road, so I’ll have more in a story later this week. From the press release, it’s the national accounts that attracted P1 to this buy. After he took over P1 in 2010, CEO Tim Whall said national accounts would be a priority.  Last fall, Haenggi spoke to us about Pro1’s national accounts research

Judging by its web site, Camtronic seems to be soley focused on retail accounts. Its client list includes:  Winn Dixie, Coach, Saks Fifth Avenue, Safeway, Louis Vitton and Whole Foods.

In business since 1991, the founder and president is Jay Linton. Linton, Jim Finley, Camtronic’s vice president, managing director, and Paul Yezzi, managing partner of Camtronic, and the rest of the Camtronic employees will stay on with Pro1.

Does it seem like more owners are staying on with companies after acquisitions? It does to me. At the Barnes Buchanan conference this year, Michael Barnes said that keeping owners and staff is increasingly something sellers are looking for in today’s market.

 Pro1 acquired accounts from Sting Alarm in Feb. 2010

Telecom partners with professional security companies in second go-round

After going it alone in beta, Frontier decides partnering with big national security companies is the way to go
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12/01/2011

STAMFORD, Conn.—Frontier Communications about four years ago tried a go-it-alone experiment offering home security in a small town in Pennsylvania. The telecom, based here, did everything from marketing the product to monitoring it through a third-party monitoring center.
Now Frontier is taking a different approach in a second foray into the security market: It’s partnering with two security giants, ADT and Protection 1, to offer security products in two separate six-month trial programs, one in upstate New York and one in Pennsylvania.

Pro 1 makes second account acquisition this year

This time the accounts are residential but they fit in with company’s plan to grow market share
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09/26/2011

ROMEOVILLE, Ill.—Protection 1 recently announced it had acquired nearly 3,000 residential customers from Provo, Utah-based ICON Home Security.
Earlier this year, Protection 1—one of the nation’s major providers of electronic security that serves more than one million customers nationwide—made what it termed an exponential expansion of its national accounts business when it acquired more than 2,000 commercial security monitoring accounts from Las Vegas-based Sting Alarm.

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