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Jamie Haenggi

Telecom partners with professional security companies in second go-round

After going it alone in beta, Frontier decides partnering with big national security companies is the way to go
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12/01/2011

STAMFORD, Conn.—Frontier Communications about four years ago tried a go-it-alone experiment offering home security in a small town in Pennsylvania. The telecom, based here, did everything from marketing the product to monitoring it through a third-party monitoring center.
Now Frontier is taking a different approach in a second foray into the security market: It’s partnering with two security giants, ADT and Protection 1, to offer security products in two separate six-month trial programs, one in upstate New York and one in Pennsylvania.

Pro 1 makes second account acquisition this year

This time the accounts are residential but they fit in with company’s plan to grow market share
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09/26/2011

ROMEOVILLE, Ill.—Protection 1 recently announced it had acquired nearly 3,000 residential customers from Provo, Utah-based ICON Home Security.
Earlier this year, Protection 1—one of the nation’s major providers of electronic security that serves more than one million customers nationwide—made what it termed an exponential expansion of its national accounts business when it acquired more than 2,000 commercial security monitoring accounts from Las Vegas-based Sting Alarm.

Being ‘brilliant with the basics'

Pro 1 says new research shows national accounts customers just want good service
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09/01/2011

ROMEOVILLE, Ill.—As part of Protection 1’s effort to grow its national accounts business, the company’s senior management is asking national retailers, banks and other such nationwide companies what they want from a security provider.

Pro 1 adds LifeLock to security solution

Goal: Owning more mindshare and a stickier customer
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08/17/2011

ROMEOVILLE, Ill.—Protection 1, one of the nation’s largest home security companies, announced in July that it has partnered with LifeLock, an identity theft protection provider, to help Protection 1’s customers protect their identities as well as their homes.

Pro 1 tracks techs

New initiatives goal is more personal service
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05/12/2011

ROMEOVILLE, Ill.—Protection 1 announced May 3 it is “revolutionizing customer service” with two new initiatives.
One is Tech Tracker, a new service free to Protection 1’s residential, commercial and national accounts customers that electronically notifies them when a technician is en route, and provides such information as the technician’s photo, certifications and qualifications.

Protection 1 acquires more than 25 key national accounts in buy

Company has tripled its national accounts staff
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02/24/2011

ROMEOVILLE, Ill.—Protection 1, which said this fall it would increase “exponentially” its national accounts business, today announced it has acquired the national account client base of Sting Alarm, a regional security company based in Las Vegas.

Pro One aims to grow national accounts biz

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11/17/2010

DALLAS—With the goal of growing its national accounts operation exponentially, Protection One CEO Tim Whall announced at the ASIS show that the entire national accounts group had been moved under one roof, in the neighboring town of Irving, Texas.

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