Subscribe to RSS - Patrick Egan

Patrick Egan

Day 2 at ESX: Looking ahead, on technology, leaders, and sales

 - 
Tuesday, June 26, 2012

“Forward thinking.” That the term that Hank Groff, national director of Pittsburgh-based Guardian Protection, used today when I asked him about his impression of the second day of the ESX show, being held here in Nashville.

Groff told me that’s a theme he’s noticing at the show, and said it dovetails nicely with Guardian’s approach to the latest technology.

“We’re really driving our dealers to sell everything cellular and mobile app technology,” he said.

He also said a Texas dealer is the first among Guardian’s dealers to go completely paperless. Every one of the dealer’s approximately 40-50 sales reps has an iPad, which they use to do everything from the presentation in the home to the contract, he said.

His comments got me thinking about other aspects of the show that also were about the industry adapting to the future.

Take this morning, for example. I attended the ESA Eye Opener Breakfast, which honored a group of Security Systems News20 under 40 Class of 2012 professionals.

A panel discussion—led by SSN editor Martha Entwistle and featuring class member Laurie Jackson, VP gaming sales, North American Video; Mike Jagger, CEO and founder of Provident Security and an alumnus of the SSN 20 under 40 Class of 2008; and also Mel Mahler, CEO of ADS Security and a mentor for the class of 2012—talked about such topics as what companies can do to encourage their employees to become future leaders of the industry. You can’t get much more forward-looking than that.

Afterwards, I chatted with Scott Harkins, president of Honeywell Security Products, who attended the breakfast and said he found the panel discussion enlightening.

Harkins said Honeywell was not introducing any new products at this show. Of course, the company just announced earlier this month the release of some very forward-looking technology:  the LYNX Touch 5100, the latest version of the company’s popular self-contained wireless touch-screen security system; and the Wi-Fi version of Tuxedo Touch, a touchscreen security and automation controller with Z-Wave functionality.

Among other activities on Tuesday, I also attended a seminar titled “Achieving RMR from Home & Building Automation,” which focused on how market leaders are creating new RMR models around home automation. The panelists were Patrick Egan, president and founder of the Pennsylvania-based super-regional Select Security, and Greg McLochlin, head of the Honeywell Security Dealer Development Group.

During the discussion, McLochlin expressed a forward-thinking idea about the entrance of telecoms and cablecos into the security market.

“Are they a threat to RMR or an opportunity for RMR?” he asked. “Are they turning over rocks we never thought about turning over anymore?”

He suggested the latter. “They have a different view of the market,” McLochlin said. “They see it as a lifestyle sale as opposed to a life safety sale. We as independent dealers can learn from them."

Showdown at the cableco corral? ESX has ammo

 - 
Wednesday, June 20, 2012

The big, bad cable giants and telecoms are riding into town, aiming to steal your horses and accounts and whatever else they can toss a lasso around. Everyone knew the day was coming, but now that it’s here, are you prepared to hold your ground? Do you really have what it takes to compete, or will you forever be at the mercy of the black hats?

Rest assured there’s hope, and you can tap into it at ESX. A number of sessions are planned to help alarm companies deal with this new landscape by staying technologically savvy and by offering what has long been seen as the silver bullet for the industry: superior customer service.

At the ESA Industry Luncheon and Annual Meeting on June 28, Kristen Simmons, managing partner at Lightswitch and former VP of marketing for Mazda North America, will share her expertise about what it takes to earn customers and turn them into advocates for your business. Simmons led Mazda’s “Zoom Zoom” ad campaign and also founded LiveSmart Security, a boutique provider of home security services.

“Over the next five to 10 years, one factor will become ever more critical to the success of manufacturers, security integrators and monitoring companies alike: the customer experience,” Simmons said in an ESX news release. “New technology and integrated approaches have enabled a far more captivating experience for security customers than the traditional ‘detect and respond’ model. Leveraging these capabilities will be an enormous catalyst for customer loyalty, RMR growth and bottom-line profitability.”

On the technology side, at least a dozen sessions are planned at ESX to help attendees take on the telecoms and cablecos. A recent addition to the schedule features Patrick Egan, owner of Lancaster, Pa.-based Security Partners, who will host a series of interviews with industry leaders on how alarm companies can compete with the big boys entering the market. Egan will talk with each executive for about 15 minutes, then open the floor for a 15-minute Q&A.

The sessions are scheduled to run from 1:30 to 6:30 p.m. on June 27 at the Security Partners booth (No. 725) at the Nashville Convention Center. Seating is first come, first served. Executives on board so far include Kirk MacDowell from GE, Lance Dean from 2GIG, Gordon Hope from Honeywell, and Jay Kenny from Alarm.com.

“With all the buzz in the marketplace, we think this is going to generate a lot of interest,” said Joseph Mitton, marketing coordinator for Security Partners.

To check out the full list of ESX seminars, go to www.esxweb.com. See you in Nashville …

Security Partners offers next-generation PERS device

 - 
12/13/2011

LANCASTER, Pa.—Security Partners, a wholesale monitoring center located here, is taking PERS to the next level as the exclusive mid-Atlantic distributor of LifeBeacon, a mobile “emergency call center” with integrated GPS.

Select Security lifesaver for nonprofit that helps disaster victims

 - 
Tuesday, November 22, 2011

This Thursday, on Thanksgiving Day, Tad Agoglia, founder of First Response Team of America—a nonprofit that uses specialized equipment to do rescue and recovery work around the nation for victims of such disasters as the deadly tornado that hit Joplin, Mo. in May—will be honored in a special television program called CNN Heroes. Agoglia’s organization also was the winner of a Special Community Service Award at the Honeywell First Alert Professional 2011 Convention, held earlier this month in Scottsdale.

But Agoglia credits Patrick Egan, founder and president of Lancaster, Pa.-based Select Security, with helping to make the work he does possible.

That’s because when Agoglia relocated his organization to Lancaster about 15 months ago—attracted by the hiring opportunities in the agricultural community of a workforce skilled in operating heavy machinery—Egan stepped up and volunteered to provide First Response with 10,000 square feet of warehouse space, for free.

The clean, heated, well-lighted space now provides a home for the tractor trailers and other heavy equipment that First Response, which Agoglia said is supported by companies such as Caterpillar Inc. and Peterbilt Motors Co., needs to mobilize at a moment’s notice to race to the next disaster anywhere nationwide.

Agoglia said others in the Lancaster community responded to an ad he placed seeking donated space as a home for First Response with offers of rental opportunities. But Egan understood the organization needed a donation, Agoglia said.

 “The donation came with no strings attached,” Agoglia told me. He said that’s actually a rare occurrence in charity work.

He said Egan told him he was donating use of the space—for which Egan could have gotten $10,000 a month in rent—because he felt that as a security provider, Select Security shared similar “core values” with First Response of helping people.

When I asked Egan about the donation, he brushed aside any praise. “It’s worth it,” he said.

Select Security heads West...again

Earlier this month this super-regional expanded into Utah and California, now it has acquired in Ohio
 - 
10/20/2011

LANCASTER, Pa.—Select Security—a super-regional that made news by branching out into door knocking in Pennsylvania and now California and Utah—recently acquired a security company in Medina, Ohio, with more than 3,000 accounts.

Security Partners adds radios, grows Centras Network footprint

'In the next three to five years, we'll have the whole mid-Atlantic area covered'
 - 
06/02/2011

LANCASTER, Pa.—Security Partners—the UL-listed/FM approved/CSAA 5-Diamond certified central monitoring station collocated with Select Security—announced recently it had added more radios and more Internet connections, called IP-links, to its AES Intellinet wireless mesh network, which it has branded Centras. Security Partners began deploying an AES mesh network a year ago and switched to the Centras branding in January of 2011. According to company president Patrick Egan, the growing network is a sign of the times.

Summer sales: If you can’t beat ‘em, join ‘em

Select Security sets up a mini-summer-sales model
 - 
11/18/2010

LANCASTER, Pa.—Select Security, a super-regional based here, facing competition from big national summer-model companies, tried an experiment this past summer doing what the big boys do.

Pages