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Patrick Egan

Showdown at the cableco corral? ESX has ammo

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Wednesday, June 20, 2012

The big, bad cable giants and telecoms are riding into town, aiming to steal your horses and accounts and whatever else they can toss a lasso around. Everyone knew the day was coming, but now that it’s here, are you prepared to hold your ground? Do you really have what it takes to compete, or will you forever be at the mercy of the black hats?

Rest assured there’s hope, and you can tap into it at ESX. A number of sessions are planned to help alarm companies deal with this new landscape by staying technologically savvy and by offering what has long been seen as the silver bullet for the industry: superior customer service.

At the ESA Industry Luncheon and Annual Meeting on June 28, Kristen Simmons, managing partner at Lightswitch and former VP of marketing for Mazda North America, will share her expertise about what it takes to earn customers and turn them into advocates for your business. Simmons led Mazda’s “Zoom Zoom” ad campaign and also founded LiveSmart Security, a boutique provider of home security services.

“Over the next five to 10 years, one factor will become ever more critical to the success of manufacturers, security integrators and monitoring companies alike: the customer experience,” Simmons said in an ESX news release. “New technology and integrated approaches have enabled a far more captivating experience for security customers than the traditional ‘detect and respond’ model. Leveraging these capabilities will be an enormous catalyst for customer loyalty, RMR growth and bottom-line profitability.”

On the technology side, at least a dozen sessions are planned at ESX to help attendees take on the telecoms and cablecos. A recent addition to the schedule features Patrick Egan, owner of Lancaster, Pa.-based Security Partners, who will host a series of interviews with industry leaders on how alarm companies can compete with the big boys entering the market. Egan will talk with each executive for about 15 minutes, then open the floor for a 15-minute Q&A.

The sessions are scheduled to run from 1:30 to 6:30 p.m. on June 27 at the Security Partners booth (No. 725) at the Nashville Convention Center. Seating is first come, first served. Executives on board so far include Kirk MacDowell from GE, Lance Dean from 2GIG, Gordon Hope from Honeywell, and Jay Kenny from Alarm.com.

“With all the buzz in the marketplace, we think this is going to generate a lot of interest,” said Joseph Mitton, marketing coordinator for Security Partners.

To check out the full list of ESX seminars, go to www.esxweb.com. See you in Nashville …

Security Partners offers next-generation PERS device

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12/13/2011

LANCASTER, Pa.—Security Partners, a wholesale monitoring center located here, is taking PERS to the next level as the exclusive mid-Atlantic distributor of LifeBeacon, a mobile “emergency call center” with integrated GPS.

Select Security lifesaver for nonprofit that helps disaster victims

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Tuesday, November 22, 2011

This Thursday, on Thanksgiving Day, Tad Agoglia, founder of First Response Team of America—a nonprofit that uses specialized equipment to do rescue and recovery work around the nation for victims of such disasters as the deadly tornado that hit Joplin, Mo. in May—will be honored in a special television program called CNN Heroes. Agoglia’s organization also was the winner of a Special Community Service Award at the Honeywell First Alert Professional 2011 Convention, held earlier this month in Scottsdale.

But Agoglia credits Patrick Egan, founder and president of Lancaster, Pa.-based Select Security, with helping to make the work he does possible.

That’s because when Agoglia relocated his organization to Lancaster about 15 months ago—attracted by the hiring opportunities in the agricultural community of a workforce skilled in operating heavy machinery—Egan stepped up and volunteered to provide First Response with 10,000 square feet of warehouse space, for free.

The clean, heated, well-lighted space now provides a home for the tractor trailers and other heavy equipment that First Response, which Agoglia said is supported by companies such as Caterpillar Inc. and Peterbilt Motors Co., needs to mobilize at a moment’s notice to race to the next disaster anywhere nationwide.

Agoglia said others in the Lancaster community responded to an ad he placed seeking donated space as a home for First Response with offers of rental opportunities. But Egan understood the organization needed a donation, Agoglia said.

 “The donation came with no strings attached,” Agoglia told me. He said that’s actually a rare occurrence in charity work.

He said Egan told him he was donating use of the space—for which Egan could have gotten $10,000 a month in rent—because he felt that as a security provider, Select Security shared similar “core values” with First Response of helping people.

When I asked Egan about the donation, he brushed aside any praise. “It’s worth it,” he said.

Select Security heads West...again

Earlier this month this super-regional expanded into Utah and California, now it has acquired in Ohio
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10/20/2011

LANCASTER, Pa.—Select Security—a super-regional that made news by branching out into door knocking in Pennsylvania and now California and Utah—recently acquired a security company in Medina, Ohio, with more than 3,000 accounts.

Security Partners adds radios, grows Centras Network footprint

'In the next three to five years, we'll have the whole mid-Atlantic area covered'
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06/02/2011

LANCASTER, Pa.—Security Partners—the UL-listed/FM approved/CSAA 5-Diamond certified central monitoring station collocated with Select Security—announced recently it had added more radios and more Internet connections, called IP-links, to its AES Intellinet wireless mesh network, which it has branded Centras. Security Partners began deploying an AES mesh network a year ago and switched to the Centras branding in January of 2011. According to company president Patrick Egan, the growing network is a sign of the times.

Summer sales: If you can’t beat ‘em, join ‘em

Select Security sets up a mini-summer-sales model
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11/18/2010

LANCASTER, Pa.—Select Security, a super-regional based here, facing competition from big national summer-model companies, tried an experiment this past summer doing what the big boys do.

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