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Central Station Alarm Association

Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
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08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

Hottest security trend in the palm of your hand

Mobile devices top the list at a CSAA-sponsored webinar
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08/06/2012

VIENNA, Va.—It should come as no surprise to anyone in the industry who owns a smartphone or tablet: That mother lode of technology you constantly find glued to your hand is the hottest trend in security.

Going mobile

The changing PERS market presents opportunities, challenges for central stations
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07/25/2012

America’s elderly population is increasing and is becoming increasingly mobile, with health care technology advancing in lock step. That fact hasn’t been lost on the monitoring world, which is gearing up for new revenue opportunities that will accompany the growth of personal emergency response systems (PERS) and mobile PERS devices.

Going video: New partnership links alarm industry, police, insurers

Group promotes more arrests, fewer claims through priority video response
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05/16/2012

ST. PAUL, Minn.—What may have seemed like a pipe dream to many in the security industry a few years ago—getting alarm companies and law enforcement to work together, then adding the insurance industry to the alliance—is now reality with the Partnership for Priority Video Alarm Response.

ESX on track to be largest ever

Organizers predict 30 percent increase in attendance
 - 
05/07/2012

NASHVILLE, Tenn.—The 2012 Electronic Security Expo is on track to be the largest in the event’s five-year history, with more exhibitors and a projected 30 percent increase in attendance from last year, according to event organizers.

Can Tweets hurt your central?

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Wednesday, April 11, 2012

Social networking is a double-edged sword. It can be a boon to communication, but an ill-advised post can rebound to haunt you—and maybe your central—even if it’s quickly deleted.

So how do you manage the use of these sites and actually get them to help your business?

A CSAA webinar, “Social Media in the Central Station,” will take on the topic from 1 to 2 p.m. EDT on Wednesday, April 18. The session will be presented by Annie Roderick, monitoring center manager for Wayne Alarm Systems of Lynn, Mass., and Melissa Courville, a marketing executive with DICE Corp. and chairwoman of the CSAA Social Media Committee.

“Networking sites like Facebook and Twitter … give way to fast blurb results that can be easily found over the Internet at any time, sometimes linking to your business,” Courville said. “Not only are these social media outlets quick and easy to use, but they offer both helpful and hurtful connotations to business reputations.”

The webinar, adapted from material shared at the 2011 CSAA Fall Operations Management Seminar, will teach attendees how to harness the power of networking sites and how to address central station staff about their use. Case studies will be shared to illustrate the do’s and don’ts.

Space for the session is limited. To reserve a seat, go to the CSAA registration site.

Monitoring contract provision can stand in way of sale

If your third-party monitoring center has a right of first refusal on your alarm company, that can impede selling it to anyone else
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04/04/2012

LAS VEGAS—Read the fine print on your contract with your third-party monitoring center. You may find there’s a clause buried in it that says the monitoring center has the right to buy your alarm company before you can sell it to somebody else.

New head of the class at CSAA

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Tuesday, January 24, 2012

Whether it’s informing members about best practices, the latest technology or training that can help their bottom lines, the Central Station Alarm Association has made it a mission to constantly raise the bar. That bar got a boost this month with the appointment of Stephanie S. Morgan, the CSAA’s first full-time director of education and training.

In her newly created position, Morgan will be responsible for expanding the CSAA’s technical and professional training, and for building on its foundation of courses, workshops and webinars. She joins the organization after 10 years in post-secondary education as an instructor and administrator.

“She brings a depth of understanding of the theoretical and practical applications of education and training not only to CSAA, but to the industry as well,” Steve Doyle, CSAA executive vice president and CEO, said in a prepared statement. “No industry succeeds in the long term without goals to continually educate and upgrade its work force. Stephanie will bring a fresh perspective to our programs and long-term educational goals.”

Morgan recently completed her doctorate in rhetoric and composition, with a concentration in technological literacy, at the University of North Carolina at Chapel Hill.

Five Diamond club: Congratulations also go out to the Crime Alert Monitoring Center of San Jose, Calif., which recently received Five Diamond certification from the CSAA. Crime Alert is one of fewer than 150 centrals nationwide to have earned the distinction.  

Signal pathway key challenge for new CSAA leader

Bob Bean takes on ASAP, proposed auction of radio frequencies
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12/07/2011

VIENNA, Va.—Bob Bean, the new president of the Central Station Alarm Association (CSAA), learned the value of effective communication early in his career. Currently vice chairman and director of Honolulu-based Alert Holdings Group, he took a simple and direct approach to taking ownership of the company nearly 30 years ago: a lunchtime conversation and a handshake.

CSAA sets Jan. 31 deadline for ASAP charter membership

Central stations that pledge will have the first opportunity to connect to the automated network
 - 
12/01/2011

VIENNA, Va.—Thinking about getting on board with the CSAA to take advantage of the new Automated Secure Alarm Protocol (ASAP) program? To be among the stations at the front of the line, you’d better act soon–a Jan. 31 deadline will separate the haves from the have-nots.

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