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Central Station Alarm Association

Hottest security trend in the palm of your hand

Mobile devices top the list at a CSAA-sponsored webinar
 - 
08/06/2012

VIENNA, Va.—It should come as no surprise to anyone in the industry who owns a smartphone or tablet: That mother lode of technology you constantly find glued to your hand is the hottest trend in security.

Going mobile

The changing PERS market presents opportunities, challenges for central stations
 - 
07/25/2012

America’s elderly population is increasing and is becoming increasingly mobile, with health care technology advancing in lock step. That fact hasn’t been lost on the monitoring world, which is gearing up for new revenue opportunities that will accompany the growth of personal emergency response systems (PERS) and mobile PERS devices.

Going video: New partnership links alarm industry, police, insurers

Group promotes more arrests, fewer claims through priority video response
 - 
05/16/2012

ST. PAUL, Minn.—What may have seemed like a pipe dream to many in the security industry a few years ago—getting alarm companies and law enforcement to work together, then adding the insurance industry to the alliance—is now reality with the Partnership for Priority Video Alarm Response.

ESX on track to be largest ever

Organizers predict 30 percent increase in attendance
 - 
05/07/2012

NASHVILLE, Tenn.—The 2012 Electronic Security Expo is on track to be the largest in the event’s five-year history, with more exhibitors and a projected 30 percent increase in attendance from last year, according to event organizers.

Can Tweets hurt your central?

 - 
Wednesday, April 11, 2012

Social networking is a double-edged sword. It can be a boon to communication, but an ill-advised post can rebound to haunt you—and maybe your central—even if it’s quickly deleted.

So how do you manage the use of these sites and actually get them to help your business?

A CSAA webinar, “Social Media in the Central Station,” will take on the topic from 1 to 2 p.m. EDT on Wednesday, April 18. The session will be presented by Annie Roderick, monitoring center manager for Wayne Alarm Systems of Lynn, Mass., and Melissa Courville, a marketing executive with DICE Corp. and chairwoman of the CSAA Social Media Committee.

“Networking sites like Facebook and Twitter … give way to fast blurb results that can be easily found over the Internet at any time, sometimes linking to your business,” Courville said. “Not only are these social media outlets quick and easy to use, but they offer both helpful and hurtful connotations to business reputations.”

The webinar, adapted from material shared at the 2011 CSAA Fall Operations Management Seminar, will teach attendees how to harness the power of networking sites and how to address central station staff about their use. Case studies will be shared to illustrate the do’s and don’ts.

Space for the session is limited. To reserve a seat, go to the CSAA registration site.

Monitoring contract provision can stand in way of sale

If your third-party monitoring center has a right of first refusal on your alarm company, that can impede selling it to anyone else
 - 
04/04/2012

LAS VEGAS—Read the fine print on your contract with your third-party monitoring center. You may find there’s a clause buried in it that says the monitoring center has the right to buy your alarm company before you can sell it to somebody else.

New head of the class at CSAA

 - 
Tuesday, January 24, 2012

Whether it’s informing members about best practices, the latest technology or training that can help their bottom lines, the Central Station Alarm Association has made it a mission to constantly raise the bar. That bar got a boost this month with the appointment of Stephanie S. Morgan, the CSAA’s first full-time director of education and training.

In her newly created position, Morgan will be responsible for expanding the CSAA’s technical and professional training, and for building on its foundation of courses, workshops and webinars. She joins the organization after 10 years in post-secondary education as an instructor and administrator.

“She brings a depth of understanding of the theoretical and practical applications of education and training not only to CSAA, but to the industry as well,” Steve Doyle, CSAA executive vice president and CEO, said in a prepared statement. “No industry succeeds in the long term without goals to continually educate and upgrade its work force. Stephanie will bring a fresh perspective to our programs and long-term educational goals.”

Morgan recently completed her doctorate in rhetoric and composition, with a concentration in technological literacy, at the University of North Carolina at Chapel Hill.

Five Diamond club: Congratulations also go out to the Crime Alert Monitoring Center of San Jose, Calif., which recently received Five Diamond certification from the CSAA. Crime Alert is one of fewer than 150 centrals nationwide to have earned the distinction.  

Signal pathway key challenge for new CSAA leader

Bob Bean takes on ASAP, proposed auction of radio frequencies
 - 
12/07/2011

VIENNA, Va.—Bob Bean, the new president of the Central Station Alarm Association (CSAA), learned the value of effective communication early in his career. Currently vice chairman and director of Honolulu-based Alert Holdings Group, he took a simple and direct approach to taking ownership of the company nearly 30 years ago: a lunchtime conversation and a handshake.

CSAA sets Jan. 31 deadline for ASAP charter membership

Central stations that pledge will have the first opportunity to connect to the automated network
 - 
12/01/2011

VIENNA, Va.—Thinking about getting on board with the CSAA to take advantage of the new Automated Secure Alarm Protocol (ASAP) program? To be among the stations at the front of the line, you’d better act soon–a Jan. 31 deadline will separate the haves from the have-nots.

Tribute to John Mabry

 - 
Monday, November 28, 2011

I wrote last week about the loss of industry icon, John Mabry, 74, who died Nov. 18 in a car crash.

I recently received a copy of his moving obituary, which recounts many of his numerous accomplishments, and also describes Mabry, a Florida resident, as “ a lovable curmudgeon” who will be “long remembered for his outgoing personality, wry wit, high integrity, patriotism and strong dedication to family and friends.”

The obit also recounts some of his trademark saying, known as “Mabryisms,” including “The slow buffalo drinks dirty water” and “It’s like spitballs against a battleship baby!”
 

Here is more from the summary of the life and career of this remarkable industry leader:

After earning his bachelor’s degree from Benedictine College in Atchison, Kan., John joined the U.S. Navy where he served aboard the USS Ranger, CV-61, as a commissioned officer. While stationed in San Francisco, he met his future wife, Sue Dougherty, about whom John commented, “…I found my heart in San Francisco.”

Upon leaving the U.S. Navy in 1962, John launched a groundbreaking car wash franchise that eventually sold for over 1,000 times his original investment. In 1969, John founded the American Alarm Company that he sold to Honeywell, Inc. in 1983 …

From 1983 until 1993, John served as Vice President of Honeywell’s Protection Services Division and later Vice President of Sales and Business Development within Honeywell’s $3.4 billion Home and Building Control business unit. John was instrumental in advancing Honeywell’s expansion strategies that placed Honeywell in the forefront of the North American security market.

John served as president of Security Network of America (SNA) from 1993 through 2000 where he increased SNA membership from 20 to more than 40 UL listed entities, nationwide. Today, SNA has more than 82 member companies in North America representing more than $390 million annual revenue.

In 2003, John joined the board of directors of Integrated Alarm Services Group (NASD: IASG), Albany, NY. John was elected chairman of the board in 2006 with a mandate to restructure corporate management. As chairman, John was instrumental in replacing management, aligning priorities and resolving multiple financial issues resulting in a substantial increase of IASG’s share value. Later, John presided over the successful sale of IASG, valued at $140 million, to Protection One in 2007.

Throughout his career, John sought to bring cohesion to the security alarm industry. In 1972, John was appointed to the Board of Directors of the Central Station Alarm Association (CSAA).  Later, John was elected CSAA president from 1981 through 1983.  Afterwards, John continued as an Honorary and ex officio Member of the CSAA Board.  Similarly, as a member of the National Burglar and Fire Alarm Association (Now Electronic Security Association), John’s, peers named him to the NBFAA’s Board of Directors. Recognizing John’s vision and leadership, John became President of the NBFAA serving from 1984 through 1986.  As President, John founded the NBFAA’s National Training School and grew membership to nearly 3,000 members.

Recognizing his many contributions to the alarm industry, John received the Morris F. Weinstock Person of the Year Award in 1983. The award acknowledged John’s leadership, outstanding achievements and his continued efforts on behalf of the alarm industry and the Electronic Security Association.

John received further recognition in 2004 when the Central Station Alarm Association presented the Stanley C. Lott Award to John. The Lott award is the CSAA’s most prestigious recognition of leadership and honored John’s exceptional contributions to and tireless support of the CSAA and its membership.

John actively served on several alarm company boards, including ADS Security, Nashville, TN; for 14 years; American Alarm and Communications, Arlington, MA for more than 10 years; and, the Board of Protectron, Inc., Montréal, Québec, Canada …

The obit says Mabry is survived by his wife of nearly 49 years, four children and 13 grandchildren.

In lieu of flowers, memorial donations are preferred to either of the following:

The Wounded Warrior Project
4899 Belfort Road, Suite 300
Jacksonville, FL  32256

The Tim Tebow Foundation
2220 County Road 210 West, Suite 108
Jacksonville, FL  32259

 

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