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Vivint

Nortek to buy 2GIG for $135m

Deal includes five-year supply agreement with Vivint
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02/14/2013

PROVIDENCE, R.I.—Nortek, parent company of Linear, announced this morning that it will acquire 2GIG Technologies for $135 million.

Vivint creates CSO position, hires federal cyber expert Joe Albaugh

New Vivint CSO Albaugh was security chief at DOT, FAA
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07/30/2014

PROVO, Utah—Joe Albaugh, who today joined Vivint in the newly created position of chief security officer, brings significant cyber expertise, having previously served as chief information security officer at the U.S. Department of Transportation and also at the Federal Aviation Administration.

Vivint providing actionable intelligence for smart homes

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Wednesday, July 16, 2014

The BusinessDictionary defines “actionable intelligence” as data “that can be used to boost a company's strategic position against industry peers.” But with a new partnership announced this week, Vivint is using data collected from sensors in smart homes to “identify actionable insights to enrich their customers’ lives.”

Provo, Utah-based home automation/home security company Vivint has partnered with Cloudera, which offers businesses “one place to store, process and analyze all their data,” according to a July 15 news release.

Palo Alto, Calif.-based Cloudera provides businesses with “fundamental new ways to derive value from their data.” In Vivint’s case that means, according to the news release, that “for the first time, Vivint is able to apply a new lens to data generated from intelligent devices and systems embedded with sensors in and around homes.” More than 100,000 data points “from smart sensors embedded in devices [are now] visible with Cloudera,” the release said.

Brandon Bunker, Vivint’s senior director of customer analytics and insights, put it this way in a prepared statement: “Vivint has been at the forefront of the connected home for decades, and now with the emergence of [the] IoT (Internet of Things), we are truly able to innovate by collecting and analyzing vast amounts of data from sensors embedded in our devices. We've taken that one step further with Cloudera and can now look across many data streams simultaneously for behaviors, geo-location, and actionable events in order to better understand and enrich our customers' lives.”

Vivint has more than 800,000 customers using various third party, smart-enabled devices, the release said. Each home has from 20 to 30 sensors, it said.

Here, according to the release, is how Cloudera’s services will make a difference with data from those sensors:

“Many of those devices come in the form of thermostats, smart appliances, video cameras, window and door sensors, and smoke and carbon monoxide detectors. Without a central internal repository to gather and analyze the data generated from each sensor, Vivint was previously limited in its ability to innovate and to add higher intelligence to its security offerings. For example, knowing when a home is occupied or vacant is important to security -- but when tied into the heating, ventilation and cooling (HVAC) system, you can add a layer of energy cost savings by cooling or heating a home based on occupancy. Similarly, by adding geo-location into the equation, you can begin to adjust temperature changes to a home based on the proximity to an owner's arrival, for instance, when the owner has a connected vehicle.”
 

Such "actionable intelligence" would be a sellling point for Vivint because consumers can save from 20 to 30 percent in energy costs by turning off their HVAC systems when they’re away or sleeping, the release said.

Vivint said it chose Cloudera because it has a proven track record and a very broad “big data ecosystem, to ensure support as more and more devices are connected to the Internet each day.” The company also ensures the data’s security, the release said.

And that traditional definition of “actionable intelligence,” about boosting a company’s position against industry peers?

Well, that’s actually a part of the partnership too, according to Vivint. “This platform has differentiated our business and given us a tremendous competitive advantage,” Bunker said in his statement.

 

Vivint taps into DIY with new online Support site

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Wednesday, July 9, 2014

Vivint is not a DIY company—it offers professionally installed and monitored home security. But its new online Support site—which the company announced this week—is geared toward those who like to take things into their own hands.

Vivint notes that it already offers customer support 24/7/365. But in addition to that, the Provo, Utah-based home automation/home security company has launched the new Support site. Here’s how it describes its new online service:  

“If you’re a go-getter, a do-it-yourself-er, a knowledge-seeker, or a hate-being-put-on-hold-er, then this is great news for you. On our new Support site, you’ll find video tutorials, step-by-step instructions, troubleshooting, FAQs and more for anything from changing the batteries on your electronic door lock to adding a new camera to your system.”

I checked out the site. It’s easy to read and it provides answers to basic questions that range from “Where can I send my payment?” to “Why do you use a door-to-door approach?” Vivint’s answer to the latter is that it’s more personal and allows a sales rep to customize systems for each homeowner.

But in case anyone is wondering, Vivint stresses that the site does not replace its traditional customer service. “If you’re a I’d-rather-just-talk-on-the-phone-er, we will always be here to answer your call,” the company says.

Vivint set to close Washington state sales center today

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06/27/2014

PROVO, Utah—Vivint last summer opened a new 400-employee sales center in Liberty Lake, Wash., suburb of Spokane. Now, barely a year later, the home automation/home security company said it was closing the center as of today.

Vivint launches own panel, own platform in new solution

Vivint Sky not the limit—Vivint’s goal is to ‘control anything and everything’ in the smart home; Vivint beta testing Internet service as well
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06/10/2014

PROVO, Utah—Vivint today launched Vivint Sky, a new cloud-based smart home solution featuring the company’s own control panel and software. The company anticipates a gradual migration of its more than 800,000 subscribers over to Vivint Sky from the 2GIG Go!Control panel and the Alarm.com software that they currently use.

Vivint Solar is Massachusetts’ top residential solar provider

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06/05/2014

MARLBOROUGH, Mass.—Following the recent opening of a new facility here, Vivint Solar now has four locations in Massachusetts, according to the Worcester Telegram & Gazette.

Vivint to shut down new sales center in Washington state

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Wednesday, June 4, 2014

It was big news last summer when Provo, Utah-based Vivint opened a new 400-employee sales center in Liberty Lake, Wash., suburb of Spokane. But now, barely a year later, Vivint is closing that center, the company says.

Starr Fowler, Vivint's VP of human resources, provided this statement: "It has been a pleasure to be part of the Liberty Lake community, which has hosted one of Vivint’s sales centers for the past year. Due to a reallocation of resources, the Vivint Liberty Lake office will close on June 27, 2014. At that time, all employees are eligible to receive severance, and some employees will be offered the opportunity to relocate to Provo, UT. If of interest, employees are encouraged to apply for other positions with Vivint, and their application will be considered. Vivint remains committed to providing world-class customer service to its more than 800,000 customers across North America.”

It’s not clear exactly why Vivint is reallocating resources away from the center. According to reports from Washington state media, it's also unclear whether Vivint ever reached its planned goal of hiring 400 employees.

The new center was billed as part of the home automation/ home security company’s plan to diversify its sales channel by increasing inside sales. Vivint has been known primarily as a door-knocking company. Vivint has said the Liberty Lake center was its second inside sales center and its first outside of Utah.

Vivint received a $150,000 incentive to open the Liberty Lake center from an economic development fund managed by the Washington governor’s office, according to The Spokesman-Review.

Why the change in plans? I'm going to try to learn more from Vivint execs.

 

Vivint co-founder, former president now CEO of social media company

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05/22/2014

SALT LAKE CITY—NUVI, a social analytics management and engagement company based here, has named Vivint co-founder and former president Keith Nellesen as CEO, according to a May 20 news release.

NUVI’s former CEO David Oldham will become a member of the board.

Vivint’s new center to support sales and customers

The home automation/home security company expands again
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05/06/2014

PROVO, Utah—Vivint has taken another step in growing its Utah footprint, establishing a new service support center in the college town of Logan, Utah.

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