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Vivint goes jazzy

 - 
Tuesday, October 27, 2015

SALT LAKE CITY—The downtown venue that is home here to the Utah Jazz NBA team and is the region’s premier concert and entertainment spot will now be called the Vivint Smart Home Arena.

The renaming comes along with a partnership between Vivint and Larry H. Miller Sports & Entertainment. Financial terms of the 10-year agreement were not disclosed, according to a prepared statement.

The 19,911-seat facility, formerly known as EnergySolutions Arena, hosts about 1.8 million guests and more than 100 sports and entertainment events each year, the companies said.

“The Utah Jazz and the arena are proud to have Vivint as our new naming rights partner,” LHMSE president Steve Starks said in the statement. “Vivint is a long-time supporter of the Jazz, is a Utah-based company, and has a deep commitment to the community and our fans. These were all qualities we looked for when we began this process.”

Headquartered in Provo, Vivint says it has more than 1 million smart home and security product customers and 8,000 employees in the United States and Canada.

“The Utah Jazz and the arena have been an incredible economic engine for this region, and have created a tremendous sense of pride among Utahns,” Todd Pedersen, CEO of Vivint, said in the statement. “This agreement extends far beyond a typical ‘logo-on-the-building’ arrangement —it’s a true partnership built around innovation, community impact and the drive to elevate the prominence of Utah.”

LHMSE and Vivint say they have formed a multi-faceted strategic marketing partnership that will include an interactive “Vivint Smart Home Experience” on the arena concourse, expertise in products and services to improve the game night fan experience along with upgraded security and automation technology at the basketball facilities.

The two companies say they will also be collaborating on an autism awareness campaign as part of their joint community outreach. 

Smart home high point for Vivint

New customers like combo systems
 - 
10/21/2015

PROVO, Utah—Vivint is bullish on smart home technology, reporting a record demand for its integrated smart home products and services, according to CMO Jeff Lyman.

Vivint latest big player to go ASAP

Company hopes to encourage more PSAPs
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10/07/2015

PROVO, Utah—Vivint in late September started planning its ASAP to PSAP adoption.

CPI looks to add 300 employees

 - 
Wednesday, August 12, 2015

A lot of companies seem to have their employee environment on the mind, especially when it comes to designing a new space. CPI Security broke ground on Friday for its new 120,000 square-foot facility, to be built adjacent to its current building in Charlotte, N.C. Alongside this development, the company announced that it plans to add 300 employees, to its current total of 540, over the next couple years.

The new building will hold training facilities, R&D, and the company’s central station, which is CSAA 5 Diamond certified and UL listed, CPI said in a recent release. For the company’s employees, there will be a gym and a dining facility.

This news comes in at a time where others like Vivint and Monitronics are moving into new spaces—both of which incorporated a close-by body of water, interestingly enough. Vivint underlined the benefits employees get from something as simple as natural light. Monitronics talked about an open floor plan keeping groups together.

One thing I’ve been interested to hear about, from both Vivint and Monitronics, has been the process of the move. Monitronics appointed “move captains” and Vivint did it in the space of one shift.

I’m curious to hear more about how CPI will physically move into its new space, and hope to follow-up with the company soon. 

Design matters at Vivint’s new monitoring center

Dixon: Center is built to benefit employees and the bottom line
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08/05/2015

EAGAN, Minn.—Featuring natural light, an expanded cafeteria with free food and a pond where employees can go fishing during breaks, Vivint’s new monitoring center is loaded with employee-pleasing amenities that translate into increased productivity and profits for the company, according to Steve Dixon, Vivint’s VP of customer experience and operations.

Ding-dong! Vivint can tell you who’s calling

Remote-access Doorbell Camera available soon
 - 
06/08/2015

PROVO, Utah—Vivint’s new Doorbell Camera allows customers to engage in a two-way conversation with visitors from their mobile devices and provides them with a 180-degree view, with night vision, of their doorstep.

Former Vivint CFO on the Alarm.com IPO

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Wednesday, May 27, 2015

Alarm.com's announcement that it will go public has a lot of people talking inside and outside of the security industry. Many of the insiders, however, will not talk on the record, at least not right now.  

I was interested in talking to someone who knows IPOs, understands the security industry and is familiar with Alarm.com, and I came up with Chris Black. Black is the former CFO of Vivint who helped Vivint prepare for the sale to Blackstone. He's also helped other companies go public. Today he works outside of the industry as CFO of Viamedia and as a board member of Sports Information Group which owns the Daily Racing Form.  

In an email interview Black called Alarm.com "a terrific company with a strong management team that I gained a lot of respect for during my interactions with them while I was at Vivint."

He said an IPO can "have a transformational impact on the business" and a positive affect on the industry.

"The IPO will provide them with access to another source of capital to continue to grow the business and invest in new products and opportunities. I also think it is a great event for the security industry as a whole. It serves as further validation of the space and will bring in new equity investors that may or may not have looked at security companies in the past,"

The only potential downside, Black said "is the amount of time the management team, particularly the CEO and CFO, are required to spend on investor relations activities including calls with equity analysts, investors and presentations at equity conferences and the like."

How might the IPO affect customers?

"This is really just another form of financing the growth of the business and shouldn't have an immediate impact on Alarm.com's customers one way or the other. Longer term, one could assume that access to public equity will allow the company to invest in the business and continue to develop new products and enhance existing ones either organically or through acquisitions, or both," he said.

Five Questions: Joe Albaugh

 - 
04/30/2015

Joe Albaugh is the chief security officer at Vivint, a job he has held for 10 months. He is responsible for the “convergence of security practices,” he says, including the operational security of products, cybersecurity and personal and physical security.

Vivint alerts homeowners about scam artists

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Wednesday, April 29, 2015

Say your residential security company has made a huge dent in a particular neighborhood. You’ve got the area covered and all is good, for you and for homeowners.

Then some shifty guy comes around that neighborhood, knocks on your customers’ doors and professes to offer a better deal for their homes’ security than you can provide.

The guy is likely part of a door-to-door scam, and it’s also likely more guys like him will be showing up over the summer months, according to the Better Business Bureau. I read about a spate of this going on recently in Corpus Christie, Texas, but that's not to say Corpus Christie is a unique target of such ploys.

Vivint has a way of letting its customers know to be on the lookout for such scams. It encourages aware customers to contact the company about suspected scams or deceptive sales practices in their neighborhoods. Upon that notification, Vivint will send out an alert to alarm panels owned by customers in the impacted area. The message says that security scams have been reported nearby, and also gives a 24/7 phone number to call to verify a Vivint rep who might legitimately show up at the door.

“At Vivint, we take all possible measures to keep our customers protected. This includes keeping them apprised of what’s going on in and around their homes in real time,” Steve Dixon, VP of customer experience and operations, told me via email.

"The security alert is one of the things Vivint uses, in addition to customer emails and calls, to advise Vivint customers about questionable or deceptive sales practices used by competitor sales representatives in the area," Dixon said.

Good for Vivint, I say, and to all the other resi providers who provide such a service.

Scam artists, beware!

Vivint makes Forbes list of 'Best Employers'

 - 
04/10/2015

PROVO, Utah—Forbes has put Vivint on its inaugural list of “America’s Best Employers.”

Vivint is the top-ranked security and home automation company on the list of 500.

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