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Vivint

Vivint exec transitions from shoes to security

New CMO Jeff Lyman formerly created digital products for Nike and now will transfer those skills to the home automation space
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03/18/2014

PROVO, Utah—Vivint has been making a habit in the past year of going outside the industry to hire members of its leadership team. The latest example is Jeff Lyman, who worked for Nike before joining the home automation/home security giant.

Vivint wins recognition for its customer service

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03/13/2014

PROVO, Utah—Vivint, a home automation services/home security provider based here, has again received recognition for its outstanding customer service department by the People’s Choice Stevie Awards, according to a news release.

Vivint says 2013 banner year for new subscribers

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Wednesday, February 26, 2014

The number of Vivint's net new subscribers in 2013 was 219,034, the most in the company’s 15-year history, Vivint President Alex Dunn told investors this week at the J.P. Morgan Global High Yield and Leveraged Finance Conference. APX Group Holdings, of which Provo, Utah-based home automation/home security company Vivint is a subsidiary, presented at the conference on Feb. 25.

According to information on the presentation provided by the company, Dunn presented Vivint to investors as a key player in a “large, growing and recession-resistant industry” with a “unique and differentiated sales model,” according to the company.

Vivint estimated its market share in 2013 was on par with Monitronics’—with each having a 3 percent share. Only three companies had a greater share than those two: ADT, with 21 percent; Tyco with 6 percent; and Stanley, with 5 percent, according to Vivint’s estimates.

Dunn said that average RMR per Vivint new subscriber was $58.35, compared to average revenue per subscriber of $53.05.

Direct sales accounted for about 77 percent of new subscribers for the door-knocking company but Vivint's growing inside sales program was responsible for the other 23 percent, the company said.

Dunn also said Vivint’s RMR was $42.2 million and that revenues were up about 10 percent and that attrition was 12.8 percent.

In an APX Group Holdings conference call in November, Dunn reported similar Q3 results and the numbers he discussed Tuesday also trended positive.

The publicly traded Blackstone Group bought Vivint in 2012 in a deal worth more than $2 billion.

In other news, Vivint today named Nike veteran Jeff Lyman as its chief marketing officer. “As CMO, he will lead marketing and communication initiatives that elevate Vivint's brand awareness and drive adoption of its security, home automation, and energy management services,” the company said.

Before his promotion to CMO, Lyman was Vivint's vice president of consumer experience and previous to that had spent about 10 years at Nike.

I’ll be talking more to Jeff next week. Stay posted.

Vivint charity raises more than $3m in 2013

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02/10/2014

PROVO, Utah—Vivint’s charity arm, Vivint Gives Back, raised more than $3 million in 2013, with 6,500 Vivint employees logging more than 50,000 hours of volunteer service, the company announced Feb. 6.

Vivint becoming a broadband provider?

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Wednesday, February 5, 2014

Vivint prides itself so much on innovation that it has outgrown its new Innovation Center and is building a much larger one, as I wrote recently. Now here’s something else that the Provo, Utah-based home automation/home security company apparently is innovating on: broadband service.

According to Gigacom Research, Jeremy Warren, Vivint VP of innovation, mentioned this week that the company is trialing broadband in Utah, but provided few details.

What is known, Gigacom says, is that Vivint’s wireless broadband service costs $55 for 50 Mbps.

Here’s more from the Gigacom story, which was picked up by CNN Money:
 

[Jeremy Warren] said that Vivint is testing the service in Utah where Vivint is based, and that it uses a mesh networking topology as opposed to a traditional tower-oriented network design that many Wireless ISPs deploy today. He said the company is taking advantage of off-the-shelf radios and using unlicensed and “semi-licensed” spectrum in a variety of ranges including the 5GHz and 2.4Ghz range used for Wi-Fi.

… He believes Vivint can deliver competitive broadband at a relatively low deployment cost. “We have a nationwide field service arm and know how to talk to customers and acquire customers and service them,” Warren said. He argued that customer acquisition costs are a big expense of building out a network, and Vivint can sidestep those costs because it already has a customer acquisition infrastructure thanks to its distributor network.

With cablecos and telecoms getting into home security and automation, Gigacom concludes, “Why shouldn’t a security and home automation provider try its hand at broadband?”

Interesting question!

 

Vivint outgrows its Innovation Center

It is moving to a new facility three times larger than the one it opened last year
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01/15/2014

LEHI, Utah—One year after opening a 30,000-square-foot Innovation Center here, Vivint has outgrown its current facility and is now planning to move the center to a new building nearby that’s about three times the size of the existing center.

Vivint gives $10k to ESA scholarship program

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01/03/2014

IRVING, Texas—Vivint has contributed $10,000 to the Electronic Security Association’s 2014 Youth Scholarship Program, the organization announced Jan. 2.

Vivint Gives Back raises $222k for children’s gifts

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12/13/2013

PROVO, Utah—Vivint’s sixth annual Sub for Santa program has raised $222,000 to buy gifts for more than 3,000 children across North America, the company announced Dec. 12.

Vivint customers can save on Liberty Mutual insurance

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12/11/2013

PROVO, Utah—Thanks to a new partnership with Liberty Mutual Insurance, Vivint is offering its customers savings on home and auto insurance, the company announced this month.

Vivint’s RMR now at $42.6m

Q3 and nine-month report for 2013 shows 18 percent increase in subscribers; inside sales playing a larger role at door-knocking company; attrition is 13 percent
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11/06/2013

PROVO, Utah—Vivint posted $42.6 million in RMR at the end of its third quarter, a 23 percent increase over one year ago.

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