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Vivint

Vivint raises $1.5 million for charitable ventures

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01/03/2013

PROVO, Utah—Vivint today announced it raised $1.5 million through its 2012 Vivint Gives Back “Year of Service” Initiative, according to a company statement. The money was generated solely through employee contributions and Vivint corporate matches.

Blackstone closes on Vivint purchase

Deal will allow Vivint to ramp up inside sales; company also is seeking new CFO
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12/19/2012

PROVO, Utah—The deal is done: The Blackstone Group has officially closed on its purchase of home automation/home security giant Vivint for more than $2 billion.

Vivint: Canada fast-growing home automation market

Reasons include sales strategy and customer interest
 - 
12/12/2012

PROVO, Utah—Vivint, a home automation/home security company based here, is finding Canadian homeowners very receptive to home automation, adopting it at rates that exceed those in the United States.

Following the money: Schmidt, Barnes and Christhilf talk deals, valuations and taxes

Experts reflect on 2012, share predictions for 2013
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12/12/2012

YARMOUTH, Maine—A number of big deals happened in 2012: the split-up of Tyco, the acquisition of Vivint and the creation of Securadyne, to name a few.

Vivint rapidly automating Canadian homes

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Wednesday, December 5, 2012

Vivint signaled it was one of the nation’s home automation market leaders nearly two years ago when it changed its name from APX Alarm to Vivint, rebranding to reflect its expansion beyond home security into home automation services. The company has done so well that it has entered into a deal to be sold to the Blackstone group for more than $2 billion.

Now the Provo, Utah-based summer model company seems to be turning its focus to Canada. A recent press release from the company says that country “ranks among Vivint’s fastest growing markets.”

Here’s more from the news release:

"More than two out of three (68 percent) of Vivint’s Canadian customers in 2012 adopted one or more home automation features after purchasing a Vivint home security system. That was up from 57.6 percent compared to the previous year. Vivint’s home automation features include live video feeds of a home from a smartphone or computer, app-controlled door locks, thermostats, lighting features, alarms, motion detectors, and a variety of sensors."

It appears that Canadians are really eager for home automation services.

 

Are you getting all you can out of your dispatchers?

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Wednesday, December 5, 2012

Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and the satisfaction of a job well done. There are no prizes, awards, back-patting or cajoling, saving you time, money and maybe even a bit of your hairline.

If your central station has a work force that rises to that level, congratulations. Chances are, though, that no matter how many self-motivators you have, you also have employees who are content to just do their time—punch in, punch out, repeat. Maybe the work they’re doing can be considered satisfactory, but that’s not going to cut it in an industry that is getting more competitive by the day.

So how do you get those staffers to take it up a notch to help themselves and your company? To answer that question, the CSAA has recruited Amy Becht and Michelle Lindus, central station managers for Vivint, to share their expertise in a Dec. 12 webinar titled “Measuring Performance for Excellence.”

The session will focus on what the CSAA calls “the nuanced art and science” of measuring and improving staff performance. That includes assessing objective and subjective customer call metrics, promoting professionalism among dispatchers, and implementing incentives. Becht and Lindus will highlight some of the best practices employed by Vivint, which was named 2012 Central Station of the Year by the CSAA.

Becht, honored as the CSAA’s Manager of the Year, oversees monitoring at Vivint’s central station in St. Paul, Minn. She talked about home security in SSN’s “How I Use My System” feature in the September 2012 issue. Lindus is manager of Vivint’s central station in Provo, Utah.

The webinar will run from 1 to 2 p.m. EST and is free for CSAA members. Click here to register or go to www.csaaintl.org.

Vivint contributes $10,000 to ESA youth scholarships

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11/29/2012

IRVING, Texas—The Electronic Security Association announced that Vivint has stepped up as the exclusive sponsor of the 2013 ESA Youth Scholarship Program with a contribution of $10,000, according to an ESA statement.

Vivint raises $1.5 million from summer charity initiative

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10/23/2012

PROVO, Utah—Vivint today announced it has raised $1.5 million from its Vivint Gives Back “Summer of Service” initiative, according to a press release.

CAA symposium to feature four top industry execs

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10/10/2012

SAN FRANCISCO—Leaders from four security companies will speak at an executive symposium at the California Alarm Association’s 2012 Winter Convention, to be held here Dec. 5-8.

Vivint reveals key to success

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Friday, October 5, 2012

As we all know by know, Vivint has worked out a deal to be sold by the end of this year to the Blackstone Group for the whopping amount of more than $2 billion.

If you’re wondering what its secret is, the 13-year-old Provo, Utah-based home automation/home security provider offered an answer in a recent press release this week, during National Customer Service Week. It said its key to success is excellent service to its more than 675,000 customers throughout the United States and Canada.

Here’s some of what Vivint had to say:
 

"Customer service professionals answer calls, tackle problems, manage teams, and are the frontline responders in making someone's day a little easier," said Steve Dixon, Vivint's vice president of operations. "You can have world-class products and attractive pricing, but if you don't back that up with professional, friendly and effective customer service you won't succeed."

Tina Brewer, of Fredericton, New Brunswick, recalls a personal experience when Vivint's customer service representatives offered timely and effective advice.

"I came home from work and attempted to enter my passcode," Brewer said. "I received a message that it was an invalid code and attempted to re-enter the code. However, when I started to do so, a loud alarm sounded. I was startled and unsure what to do. The voice of Vivint's support staff came on the speaker and walked me through the necessary steps to stop the alarm."

Brewer was also connected to Vivint's technical support team who taught her how to properly use her keyless entry. "Vivint's support staff was so kind and so helpful. I was completely overwhelmed," Brewer added. "They were helpful and supportive. I know that if I were in an unsafe situation, having their support would come as a great comfort."

Vivint has won numerous awards for its customer service. It was honored as the gold winner of "Customer Service Department of the Year" at the 2012 American Business Awards, a top annual business recognition program. Vivint also earned gold medal honors from Contact Center World. In addition, Vivint received top honors from the Central Station Alarm Association for its exceptional service to customers and community.

At Vivint, outstanding customer service extends beyond the initial sign-up of a customer. Damien Seabrook, of North Charleston, N.C., was surprised at the fast and friendly manner of Vivint's installation technicians, who arrived at his home in less than 15 minutes after he verified his account.

"I was blown away by the quick response and have never had that happen in my life," Seabrook said. "Once the technician verified what package I was getting he got right to work. In 45 minutes I had a new system and he even took the time to show me how to work everything. The great part about it is he even downloaded the app to my phone."

 

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