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Vivint innovates with new position

Vivint is the second prominent home security/home automation company—ADT was first—to create and fill an innovation officer job
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01/15/2013

PROVO, Utah—Vivint announced today that it has created a new position—chief strategy and innovation officer—and has named Matthew Eyring, a prominent strategy consultant, to the job.

Vivint wins recognition for tech service

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01/14/2013

PROVO, Utah—Vivint recently received a Mobile Star Award, winning the best asset tracking and field service category, according to a company statement.

Former Vivint CFO joins Viamedia

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01/07/2013

LEXINGTON, Ky.—Chris Black, who recently departed as chief financial officer at Vivint, has been named to the same position at Viamedia, which is based here and specializes in selling advertising to local, regional and national advertisers on behalf of U.S.

Vivint raises $1.5 million for charitable ventures

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01/03/2013

PROVO, Utah—Vivint today announced it raised $1.5 million through its 2012 Vivint Gives Back “Year of Service” Initiative, according to a company statement. The money was generated solely through employee contributions and Vivint corporate matches.

Blackstone closes on Vivint purchase

Deal will allow Vivint to ramp up inside sales; company also is seeking new CFO
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12/19/2012

PROVO, Utah—The deal is done: The Blackstone Group has officially closed on its purchase of home automation/home security giant Vivint for more than $2 billion.

Vivint: Canada fast-growing home automation market

Reasons include sales strategy and customer interest
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12/12/2012

PROVO, Utah—Vivint, a home automation/home security company based here, is finding Canadian homeowners very receptive to home automation, adopting it at rates that exceed those in the United States.

Following the money: Schmidt, Barnes and Christhilf talk deals, valuations and taxes

Experts reflect on 2012, share predictions for 2013
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12/12/2012

YARMOUTH, Maine—A number of big deals happened in 2012: the split-up of Tyco, the acquisition of Vivint and the creation of Securadyne, to name a few.

Vivint rapidly automating Canadian homes

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Wednesday, December 5, 2012

Vivint signaled it was one of the nation’s home automation market leaders nearly two years ago when it changed its name from APX Alarm to Vivint, rebranding to reflect its expansion beyond home security into home automation services. The company has done so well that it has entered into a deal to be sold to the Blackstone group for more than $2 billion.

Now the Provo, Utah-based summer model company seems to be turning its focus to Canada. A recent press release from the company says that country “ranks among Vivint’s fastest growing markets.”

Here’s more from the news release:

"More than two out of three (68 percent) of Vivint’s Canadian customers in 2012 adopted one or more home automation features after purchasing a Vivint home security system. That was up from 57.6 percent compared to the previous year. Vivint’s home automation features include live video feeds of a home from a smartphone or computer, app-controlled door locks, thermostats, lighting features, alarms, motion detectors, and a variety of sensors."

It appears that Canadians are really eager for home automation services.

 

Are you getting all you can out of your dispatchers?

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Wednesday, December 5, 2012

Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and the satisfaction of a job well done. There are no prizes, awards, back-patting or cajoling, saving you time, money and maybe even a bit of your hairline.

If your central station has a work force that rises to that level, congratulations. Chances are, though, that no matter how many self-motivators you have, you also have employees who are content to just do their time—punch in, punch out, repeat. Maybe the work they’re doing can be considered satisfactory, but that’s not going to cut it in an industry that is getting more competitive by the day.

So how do you get those staffers to take it up a notch to help themselves and your company? To answer that question, the CSAA has recruited Amy Becht and Michelle Lindus, central station managers for Vivint, to share their expertise in a Dec. 12 webinar titled “Measuring Performance for Excellence.”

The session will focus on what the CSAA calls “the nuanced art and science” of measuring and improving staff performance. That includes assessing objective and subjective customer call metrics, promoting professionalism among dispatchers, and implementing incentives. Becht and Lindus will highlight some of the best practices employed by Vivint, which was named 2012 Central Station of the Year by the CSAA.

Becht, honored as the CSAA’s Manager of the Year, oversees monitoring at Vivint’s central station in St. Paul, Minn. She talked about home security in SSN’s “How I Use My System” feature in the September 2012 issue. Lindus is manager of Vivint’s central station in Provo, Utah.

The webinar will run from 1 to 2 p.m. EST and is free for CSAA members. Click here to register or go to www.csaaintl.org.

Vivint contributes $10,000 to ESA youth scholarships

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11/29/2012

IRVING, Texas—The Electronic Security Association announced that Vivint has stepped up as the exclusive sponsor of the 2013 ESA Youth Scholarship Program with a contribution of $10,000, according to an ESA statement.

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