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COPS Monitoring

COPS Monitoring offers IP and cellular monitoring for Paradox panels

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01/09/2014

WILLIAMSTOWN, N.J.—COPS Monitoring now offers IP, SGM and GPRS monitoring for the entire line of security and access control products it offers from Paradox, the company announced Jan. 7.

COPS Monitoring closes autumn dealer tour

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11/19/2013

WILLIAMSTOWN, N.J.—COPS Monitoring, a nationwide provider of alarm monitoring services, has finished a tour of dealer meetings at its six central stations, the company announced Nov. 19.

Women in Security: 2013 Special Report

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Wednesday, October 16, 2013

The editorial mission of Security Systems News is distinct from other publications in the security industry. We focus on breaking business news (as opposed to products, how-to information or case studies). More specifically, we focus on writing stories that will help our readers make good decisions about their businesses.

In our November issue, we will dedicate one story in each section of our publication—Commercial and Systems Integration; Fire Installation; Monitoring; Residential; and Suppliers—to a woman leader in security. In addition, two women leaders—a consultant and a legislative expert—are profiled in our General News section. Those profiles will also be online this week.

This year, we interviewed Terry Basford of 4b Technology, Elizabeth Hunger of SIA, Karen Head of Kratos PSS, Jennifer Jezek of York Electronic Systems, Betsy Francis of AT&T, Elle Daley of COPS Monitoring and Deb Spitler of HID.

It’s our annual Women in Security special report. This is the fifth year in row that we’ve compiled this report. We don’t go through a formal nominating process, so this is not a vote-driven selection. Rather, we ask our readers to send in nominations and then Tess, Leif and I decide who we’d like to profile.
 
I’m happy to tell you that we get more and more nominations every year. It seems like it’s not as difficult to find women leaders in all sectors of security as it was five years ago. The women who were nominated but were not chosen this year will, in many cases, be interviewed for SSN news articles in the future.

While the women profiled all have unique stories, there’s one noticeable common thread. They love their work and they’re making a difference in their respective workplaces. That’s the good news.

The not-so-good news is that we still hear about how women are “tested” in the boardroom or field because men assume they don’t understand technology, and we still see a paucity of women in the industry—across all sectors.

Read through the profiles in our Women in Security special report and you’ll notice how well this special report aligns with Security Systems News’ editorial goal of helping you make good decisions about your business.

There are plenty of studies that show that there's a correlation between the presence of women in a company's boardroom and profitability. Time after time, studies reveal that companies that have a higher percentage of women executives also have higher corporate profitability on average. Period. Here’s a good story about those studies.

Of course, it’s difficult to prove causation—to show that the reason one company is profitable is because it hires more women executives.

However, ponder that correlation as you read through this year’s profiles. We believe this industry can use more people like HID’s Deb Spitler, Kratos’ Karen Head and the others profiled here.

Hiring smart, ambitious people is a good business move. Making the extra effort to hire a few smart, ambitious women, may prove to be an even better move for your business.

Elle Daley: from dispatcher to VP

For the fifth consecutive year, SSN is profiling women who are making their mark in the traditionally male-dominated world of security. Daley, vice president of branch operations for COPS Monitoring, is one of seven women featured.
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10/16/2013

WILLIAMSTOWN, N.J.—She’s now vice president of branch operations, but Elle Daley started out at COPS Monitoring in 1990 as a dispatcher working the midnight shift.

COPS Monitoring, SS&Si team up, offer more dealer benefits

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09/24/2013

WILLIAMSTOWN, N.J.—A partnership between COPS Monitoring and the SS&Si Dealer Network will provide more benefits to COPS dealers, the companies announced Sept. 23.

IQ Certification and public perceptions about the industry

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Monday, August 19, 2013

Over the course of June and July, fourteen companies renewed their eligibility with IQ Certification, an installation quality certification program for alarm companies. The group of re-certifiers includes COPS Monitoring, based in Williamstown, N.J., Monitoring America Alarm Co-op of Tulsa, Okla., and General Monitoring Services, based in Huntington Beach, Calif.

Founded in 1997, the IQ Certification Program, headquartered in Erie, Pa., is based on one fundamental principle: security systems that are properly designed, professionally installed, feature the best equipment, and are monitored correctly tend to function free of failure or false alarms. A fifth component of a sound security system, according to the website, is providing users with education and training as well. 

To earn IQ Certification, alarm companies must undergo a rigorous evaluation by the IQ Certification Board, which is comprised of law enforcement, fire, state regulatory and insurance industry representatives, the program’s website notes. The certification standards are extensive and specific. The website features a code of ethics and PDFs on program bylaws and polices and guidelines. To become re-certified, companies must demonstrate to the board on an annual basis that they meet the required standards.

The expansion of a program like IQ Certified, first and foremost, reflects the industry’s dual commitment to mitigating flaws, such as false alarms, and making users better attuned to managing their systems. The guidelines expounded on the website also demonstrate a concerted push for cohesiveness and standardization in the interest of quality and functionality.

Interestingly enough, I began learning about the IQ Certification Program mere minutes after reading an opinion piece, published on MSN Money, titled “14 reasons monitored home security isn’t worth it.” The article, while somewhat disconcerting, is nevertheless worth a read, if only because it offers a window into certain non-industry attitudes about home security.

Yes, the opinion piece is critical of monitored systems, often unduly so. The tone is one of exasperation and hyperbole. But few things can better counteract the negative perceptions detailed in this piece than a rigorous, quality-focused program like IQ Certification, an organization aimed at rectifying problems rather than dwelling on them. 

COPS Monitoring strengthens Southwestern presence

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Wednesday, August 14, 2013

More than a year after opening its fifth central station in Dallas, COPS Monitoring continues to enhance its presence in the region. The Williamstown, N.J.-based wholesale monitoring is expanding support of the 8,000-square-foot facility by adding two new account executives, Julie Jordan and T.J. Cornwall. Jordan will manage East Texas and Louisiana, while Cornwall will cover West Texas, Oklahoma, Kansas and Nebraska.

While the account regions are obviously large, covering large swathes of urban and rural areas, the most important dealer markets are likely to be in the Dallas-Fort Worth metro area, along with some of the other major urban areas of Texas, including Houston, Austin and San Antonio.

David Smith, director of marketing and communication for COPS, said the new additions represent part of the company’s broader “hometown” strategy of providing a personable level of professional service.

“While we can’t be local to every alarm dealer, we do try to select strategic geographic regions to better serve our dealers and to strengthen the reliability of our network of central stations,” Smith said. “By operating regional central stations, we also have the ability to become more involved in local associations and with local dealers so we can better understand how we can help them overcome regional challenges and capitalize on opportunities.”

Because of the sheer sprawl of the Dallas-Fort Worth area (it’s the fourth most populous urban area in the U.S.), Cornwall will manage the Fort Worth dealers, while Jordan will work with Dallas-based accounts. 

Comcast’s new offering: Home control minus security

Xfinity Home Control is for customers who don’t want a security system but want home management features
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06/19/2013

PHILADELPHIA—A mantra in the industry today is that customers want more than a basic home security system—they want extras to control their lights and thermostats and remotely look in on kids and pets. But Comcast Cable believes there are customers out there who don’t want a security system but still would like those useful features—so it’s offering a new product just for them.

'20 under 40' 2013 - Kat Tallman

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06/11/2013

Kat Tallman, 30
Operations manager of special services, COPS Monitoring
Williamstown, N.J.

Telguard gets PERS partner; COPS plans Gilley’s bash

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Wednesday, March 13, 2013

Telguard has expanded its reach into the PERS marketplace by licensing its cellular technology to Mytrex, a South Jordan, Utah-based manufacturer of medical alarm systems.

Mytrex is targeting independent seniors who are doing away with POTS but still want medical response service. The technology used in Telguard’s TG-P cellular PERS communicator can now be found in Mytrex’s MXD3G “turnkey” PERS solution.

Mytrex President Richard Bangerter said his company was looking for a partner “with proven cellular technology and service to enhance our product line and help us address the growing no-landline senior population.” That led to Telguard, which provides solutions for wireless monitoring of intrusion and fire systems.

One of the selling points for the MXD3G is that it's "central-station agnostic," eliminating the need to purchase and maintain proprietary equipment.

“As long as a dealer’s central station advertises support for two-way voice, the MXD3G using Telguard service can be installed to deliver it,” the company said in a prepared statement.

The device is available through Telguard or Mytrex.

Work hard, play hard: COPS Monitoring is planning a Dealer Appreciation Bonanza during ISC West that will include cocktails, dinner, line dancing and a mechanical bull riding competition for anyone brave enough to saddle up.

“We wanted to celebrate the opening of our 8,000-square-foot central station in Texas and our recent acquisition of AlarmWATCH,” COPS President and COO Jim McMullen said in a prepared statement. “Our dealers work hard all year long. We thought that it would be exciting if we hosted an event that gave them the opportunity to play hard as well.”

The gathering will be held from 6 to 10 p.m. at Gilley’s at Treasure Island in Las Vegas. There will be door prizes and dealers will be able to commemorate the evening with a Western-themed picture from the event photo booth. Co-sponsors are Alarm Funding Associates, CheckVideo, the SS&Si Dealer Network, Telguard and TimePayment.

Space is limited and is reserved for qualified alarm dealers and their guests. For more information or to find out if you qualify for complimentary tickets, click here or call Betty Hudson at 800-367-2677, Ext. 1256.

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