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COPS Monitoring

COPS Monitoring looks to help veterans

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11/11/2014

WILLIAMSTOWN, N.J.—COPS Monitoring announced, on Veteran’s Day, a new initiative in helping veterans. This is in line with the Corporation for Public Broadcasting’s Veterans Coming Home initiative, designed to support veterans. “We welcome both veterans and civilians with the appropriate traits to apply at our six central stations,” said Jim McMullen, president and COO of COPS Monitoring, in a prepared statement.

'20 under 40' 2014—Melissa Hansen

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10/21/2014

Melissa Hansen, 38
Training manager, COPS Monitoring, Morristown, N.J.

COPS Monitoring wins CSAA central station of the year award

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07/08/2014

VIENNA, Va.—The Central Station Alarm Association has named COPS Monitoring the winner of the CSAA 2014 Excellence Award for central station of the year, according to a new release. The honor was bestowed at ESX 2014 in Nashville, Tenn.

COPS bringing more information to customers' fingertips

The grouped access enhancement allows subscribers to place up to five accounts on test at once from a mobile phone
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05/21/2014

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its mobile subscriber access product—called MPower Me—by introducing “grouped access,” which allows customers to view and manage multiple accounts from their smart phones at once.

COPS Monitoring offers IP and cellular monitoring for Paradox panels

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01/09/2014

WILLIAMSTOWN, N.J.—COPS Monitoring now offers IP, SGM and GPRS monitoring for the entire line of security and access control products it offers from Paradox, the company announced Jan. 7.

COPS Monitoring closes autumn dealer tour

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11/19/2013

WILLIAMSTOWN, N.J.—COPS Monitoring, a nationwide provider of alarm monitoring services, has finished a tour of dealer meetings at its six central stations, the company announced Nov. 19.

Women in Security: 2013 Special Report

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Wednesday, October 16, 2013

The editorial mission of Security Systems News is distinct from other publications in the security industry. We focus on breaking business news (as opposed to products, how-to information or case studies). More specifically, we focus on writing stories that will help our readers make good decisions about their businesses.

In our November issue, we will dedicate one story in each section of our publication—Commercial and Systems Integration; Fire Installation; Monitoring; Residential; and Suppliers—to a woman leader in security. In addition, two women leaders—a consultant and a legislative expert—are profiled in our General News section. Those profiles will also be online this week.

This year, we interviewed Terry Basford of 4b Technology, Elizabeth Hunger of SIA, Karen Head of Kratos PSS, Jennifer Jezek of York Electronic Systems, Betsy Francis of AT&T, Elle Daley of COPS Monitoring and Deb Spitler of HID.

It’s our annual Women in Security special report. This is the fifth year in row that we’ve compiled this report. We don’t go through a formal nominating process, so this is not a vote-driven selection. Rather, we ask our readers to send in nominations and then Tess, Leif and I decide who we’d like to profile.
 
I’m happy to tell you that we get more and more nominations every year. It seems like it’s not as difficult to find women leaders in all sectors of security as it was five years ago. The women who were nominated but were not chosen this year will, in many cases, be interviewed for SSN news articles in the future.

While the women profiled all have unique stories, there’s one noticeable common thread. They love their work and they’re making a difference in their respective workplaces. That’s the good news.

The not-so-good news is that we still hear about how women are “tested” in the boardroom or field because men assume they don’t understand technology, and we still see a paucity of women in the industry—across all sectors.

Read through the profiles in our Women in Security special report and you’ll notice how well this special report aligns with Security Systems News’ editorial goal of helping you make good decisions about your business.

There are plenty of studies that show that there's a correlation between the presence of women in a company's boardroom and profitability. Time after time, studies reveal that companies that have a higher percentage of women executives also have higher corporate profitability on average. Period. Here’s a good story about those studies.

Of course, it’s difficult to prove causation—to show that the reason one company is profitable is because it hires more women executives.

However, ponder that correlation as you read through this year’s profiles. We believe this industry can use more people like HID’s Deb Spitler, Kratos’ Karen Head and the others profiled here.

Hiring smart, ambitious people is a good business move. Making the extra effort to hire a few smart, ambitious women, may prove to be an even better move for your business.

Elle Daley: from dispatcher to VP

For the fifth consecutive year, SSN is profiling women who are making their mark in the traditionally male-dominated world of security. Daley, vice president of branch operations for COPS Monitoring, is one of seven women featured.
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10/16/2013

WILLIAMSTOWN, N.J.—She’s now vice president of branch operations, but Elle Daley started out at COPS Monitoring in 1990 as a dispatcher working the midnight shift.

COPS Monitoring, SS&Si team up, offer more dealer benefits

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09/24/2013

WILLIAMSTOWN, N.J.—A partnership between COPS Monitoring and the SS&Si Dealer Network will provide more benefits to COPS dealers, the companies announced Sept. 23.

IQ Certification and public perceptions about the industry

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Monday, August 19, 2013

Over the course of June and July, fourteen companies renewed their eligibility with IQ Certification, an installation quality certification program for alarm companies. The group of re-certifiers includes COPS Monitoring, based in Williamstown, N.J., Monitoring America Alarm Co-op of Tulsa, Okla., and General Monitoring Services, based in Huntington Beach, Calif.

Founded in 1997, the IQ Certification Program, headquartered in Erie, Pa., is based on one fundamental principle: security systems that are properly designed, professionally installed, feature the best equipment, and are monitored correctly tend to function free of failure or false alarms. A fifth component of a sound security system, according to the website, is providing users with education and training as well. 

To earn IQ Certification, alarm companies must undergo a rigorous evaluation by the IQ Certification Board, which is comprised of law enforcement, fire, state regulatory and insurance industry representatives, the program’s website notes. The certification standards are extensive and specific. The website features a code of ethics and PDFs on program bylaws and polices and guidelines. To become re-certified, companies must demonstrate to the board on an annual basis that they meet the required standards.

The expansion of a program like IQ Certified, first and foremost, reflects the industry’s dual commitment to mitigating flaws, such as false alarms, and making users better attuned to managing their systems. The guidelines expounded on the website also demonstrate a concerted push for cohesiveness and standardization in the interest of quality and functionality.

Interestingly enough, I began learning about the IQ Certification Program mere minutes after reading an opinion piece, published on MSN Money, titled “14 reasons monitored home security isn’t worth it.” The article, while somewhat disconcerting, is nevertheless worth a read, if only because it offers a window into certain non-industry attitudes about home security.

Yes, the opinion piece is critical of monitored systems, often unduly so. The tone is one of exasperation and hyperbole. But few things can better counteract the negative perceptions detailed in this piece than a rigorous, quality-focused program like IQ Certification, an organization aimed at rectifying problems rather than dwelling on them. 

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