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COPS Monitoring

COPS announces new workshop series

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Wednesday, August 2, 2017

WILLIAMSTOWN, N.J.—COPS Monitoring, a brand under Lydia Security Monitoring, on July 27 announced its Grow Your Business roadshow, with seminars currently planned for Denver, Colo., Boca Raton, Fla., Salt Lake City and Williamstown, N.J., with more to be announced.

“The genesis of the seminars actually began with our UCC dealer customers; we started these … sometime in the 2015 time frame,” Ron Bowden, director of dealer development for Lydia’s UCC brand and leader of these seminars, told Security Systems News. The Grow Your Business seminars is an example of collaboration between COPS and UCC following Lydia Security Monitoring's acquisition of UCC in January 2016

“The thought process is that we would put together a business class that worked in helping our dealers in certain areas of their business: in sales, in attrition control, in … installation efficiencies, compensations plans, sales recruiting. [These are] things that a small- to mid-sized business could take and apply in their business that could get immediate results without spending large sums of money,” Bowden said. 

The seminars are not exclusive to COPS and UCC dealer customers, Bowden pointed out, and the workshops suit a range of dealers. “In our class [on Aug. 3], we had dealers that are small to just getting started, to people that have been in business twenty years that have a several-thousand account base,” he said. “I think the basics and the principles apply to all—it’s just how they’re used.” 

“Since the beginning, COPS has been dedicated to supporting independent alarm dealers world-class monitoring along with the tools, services, and education they need to help them run their business and improve their bottom line,” David Smith, VP of marketing and business development at COPS, told SSN via email.

“Now that UCC is part of the Lydia team, Ron’s ‘Grow Your Business’ seminars seemed like a natural fit to our longstanding tradition of helping our dealers succeed.  Though COPS and UCC continue to operate as separate brands, on separate monitoring platforms, and with separate management teams, we still learn from each other and share best practices – especially when it brings value to our dealers," Smith said.

The Grow Your Business seminars will teach dealers how they can increase sales with lead generation programs and other professional marketing services from My Studio [Pros], an agency dedicated to helping dealers of all sizes successfully grow their business in the security and smart home automation market.

Updated on Aug. 3.

I-View Now partners with COPS Monitoring

Company also expands its I-View Now Ready program
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04/12/2017

HENDERSON, Nev.—I-View Now, a cloud-based video platform company based here, recently announced new capabilities with COPS Monitoring, Bosch, Hikvision and OpenEye.

TechSec 2017 Panel: Monitoring the next tech

Key figures in the monitoring industry present on technological trends
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03/15/2017

DELRAY BEACH, Fla.—The hot topics in the industry—drones and robotics, cybersecurity, the Internet of Things, big data and data mining—all impact monitoring centers, as well as integrators and end users.

Lydia, UCC reflect on deal one year after acquisition

Positive environment following acquisition, plans for development into 2017
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01/16/2017

SAN ANTONIO—In January 2016, Lydia Security Monitoring acquired wholesale monitoring center UCC based here. One year after the acquisition, dust is settling and UCC is improving its operations while maintaining its core staff.

UCC hosts 13th annual 'extreme outdoors' dealer event

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11/09/2016

SAN ANTONIO—United Central Control on Oct. 26 announced its 13th Annual Extreme Outdoors Hunting Extravaganza reached nearly 200 attendees.

COPS sees quick response times during hurricane

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Wednesday, October 19, 2016

COPS Monitoring recently announced that it was able to achieve a 12.4 second average response time during Hurricane Matthew—quicker than the company’s 13.9 second average for priority response in the past 12 months. COPS gave credit to its team for the achievement.

“Achieving a 13.9 second response time is difficult enough. When a situation like severe weather causes alarm traffic to increase 20 to 30 percent, it’s not uncommon for many central stations to have response times that are much higher; sometimes minutes, rather than seconds,” David Smith, COPS’ VP of marketing & business development, told Security Systems News via email. “So, the fact that we were able to reduce an already fast response time by more than 10 percent for five straight days despite a significant increase in alarm traffic is truly a remarkable feat.”

 “The 12.4 second response time was for all priority alarms nationwide; including the alarms in the areas that were affected,” Smith continued. “Luckily, the eye of the storm stayed off the coast and we only experienced a lot of rain and wind from the outer storm bands.”

COPS had a disaster preparedness plan in place, including having its Boca Raton, Fla., monitoring center built to stand up to a hurricane. “The extensive planning is what gave us the flexibility to allow us to reduce our staff in Florida so they could focus on their own homes and families. Because all the hard work had already been done, planning for Hurricane Matthew involved over-staffing our other central stations to compensate.  We have a great team at COPS and there is never a shortage of volunteers – including from our Florida central station.”

In the announcement, Jim McMullen, president and COO of COPS Monitoring, said that the company was planning to reduce the staff in the Boca Raton monitoring center to “just a few essential technical support members. … However, after ensuring their families were safe, several dispatchers committed to working through the storm to help protect our dealers and their subscribers,” McMullen said in a prepared statement.

Integrators '20 under 40' 2016—Samantha Scrivana

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10/12/2016

Samantha Scrivana, 34

Operations manager, COPS Monitoring

Williamstown, N.J.

Wholesale monitoring company success: It’s all about the dealer

Monitoring companies mine data for dealers, provide the latest in technical offerings
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09/16/2016

YARMOUTH, Maine—Wholesale monitoring centers use a variety of methods to grow their revenue and account bases, but dealer relations and support is the key to success, according to several executives who spoke to Security Systems News.

COPS Monitoring packs backpacks with Mission 500

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Wednesday, August 3, 2016

It’s been great to see more companies becoming involved with charity work with Mission 500. Coming up next week, on Aug. 10, is an event held in partnership between COPS Monitoring and Mission 500 to benefit schools and the surrounding communities nearby the monitoring center’s office in Boca Raton, Fla. 

Mission 500, COPS, as well as security software company Segware and the Latin American Security Association, are putting together backpacks for students of Crosspointe Elementary School. These would include including supplies like scissors, crayons, pens, pencils, erasers, and rulers.

“We are so proud to once again be partnering with COPS and Mission 500,” Crosspointe Elementary School’s principal Annmarie Dilbert said in a prepared statement. “They are filling a huge need for our students and their families by providing a backpack full of school supplies to every Crosspointe Elementary student.”

“It is important to help fill the immediate need of providing children with the school supplies that will give them the ability to start the school year off right,” Jim McMullen, president & COO of COPS Monitoring, said in the announcment.

“We also hope to positively affect our community in a lasting way by offering stable employment and benefits,” McMullen said. The backpacks will each include a note from COPS on employment opportunities at the company’s Boca Raton office.

COPS Monitoring held a similar event in September 2015, packing 700 backpacks for a Title 1 school in Boynton Beach Fla.

Also in recent news with Mission 500, the organization will be working this weekend with Monitronics to put on a charitable 5k.

I look forward to hearing about more companies using this model of partnering with Mission 500 and their local communities.

CSAA may change name to ‘The Monitoring Association’

Members will vote on new name, other bylaw changes at ESX show in June
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05/18/2016

FORT WORTH, Texas—The Central Station Alarm Association may be renamed “The Monitoring Association,” if CSAA members approve the name change in a June 7 vote.

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