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COPS Monitoring

Great finale in Vegas; onward to ESX

 - 
Monday, April 2, 2012

ISC West 2012 is in the books.

As expected, Day Three was a bit quieter than the opening two acts, but there was still plenty of action for those who chose to stay for the duration. Here are a few details from my stops on the final day:

— Don Maden, executive VP for COPS Monitoring, said the company is putting the final cosmetic touches on its new central station in Dallas, with an anticipated opening sometime in May. COPS has also rebranded its COP-A-Link online management tool for dealers as MPower and has added "a whole series of technical improvements to make the customer experience more seamless."

— Uplink VP Michael Gregory provided a rundown of new offerings from his company, including the Uplink 5100 universal broadband alarm communicator. The device is the company's "first broadband solution," enabling a dial-up alarm system to transmit signals and two-way voice over an Internet connection.

— Micro Key Solutions President Victoria Ferro detailed the company's new WebTech app, which gives technicians access to accounts in the field with any Web-enabled device. "It gives techs remote access to tickets, Google directions, signature capture and credit card payments," she said. "It's green, reduces the costs of paper, and provides better customer service by putting information at [techs'] fingertips."

— Wayne Alter, chairman of the board for Dynamark Monitoring, was still meeting-and-greeting during the final two hours of ISC West. Alter, who was joined by Tom Piston, VP of sales and marketing, and Michael Hutcher, VP of product services, said it had been "a great show" for the Hagerstown, Md.-based company.

That sentiment seemed to be echoed across the expanse of the Sands Expo, with many exhibitors predicting better days ahead for the industry as the economy continues to rebound. As the show ended and the booths were broken down, thoughts turned to the next big event on the calendar. For the monitoring industry, that means ESX.

See you in Nashville ...

Barnes Associates/SSN release results of 2012 Wholesale Monitoring Study

Growth in 2011 is 5.7 percent, down slightly from 2010
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03/23/2012

YARMOUTH, Maine—By most measures, the economy is slowly improving. But that doesn’t mask the pain of the past four years, and for many sectors—the security industry included—the recovery has been a case of two steps forward, one step back. Caution still abounds and it continues to temper growth in jobs, investment and spending.

In the face of this sluggishness, how has the monitoring industry fared when it comes to keeping and adding customers? To find out, Barnes Associates, a consulting and advisory firm specializing in the security alarm industry, teamed up with Security Systems News for a second annual survey of wholesale monitoring companies.

Barnes/SSN survey takes pulse of industry

 - 
Wednesday, March 7, 2012

How did the wholesale monitoring industry hold up in 2011? Michael Barnes knows.

Barnes, founding partner of Barnes Associates, a consulting and advisory firm specializing in the security alarm industry, recently completed a joint survey with Security Systems News that involved the biggest players in the industry. It was the second year that Barnes has conducted the survey with SSN, and it provided some interesting insights.

Without completely tipping Barnes’ hand, let’s just say that the industry grew. I had a chance to find out more about it this week in conversations with two leaders of the monitoring world, Russ MacDonnell of Rapid Response and Don Maden of COPS Monitoring. They both confirmed what the Barnes/SSN survey found, and that bodes well for the industry.

I’ll have more about the survey soon, both on the SSN website and in the April issue.

CSAA webinars: The Central Station Alarm Association has two sessions on tap that promise to be of interest to members and nonmembers alike.

“Building a Partnership with Insurers,” scheduled for 1 to 2 p.m. March 14, will focus on how insurers are resurrecting the insurance/alarm industry/law enforcement triad for lower losses and greater profits. “Social Media in the Central Station,” set for April 18 from 1 to 2 p.m., will examine the benefits and hazards of Facebook and Twitter in the monitoring workplace.

For more information on either webinar, contact Stephanie Morgan at smorgan@csaaintl.org or call 703-242-4670, Ext. 15.

COPS to open fifth central station

New facility in Dallas will strengthen redundancy for wholesale monitoring provider
 - 
11/17/2011

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its “hometown” strategy by expanding from four central stations to five, with a new facility scheduled to open in Dallas in the first quarter of 2012.

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