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COPS Monitoring

Department of Redundancy Department: Five for COPS

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Wednesday, August 22, 2012

Make it five for COPS.

The wholesale monitoring company, headquartered in Williamstown, N.J., has opened its fifth central station, an 8,000-square-foot facility in Lewisville, Texas. The new center will share live alarm traffic with the company’s centrals in New Jersey, Florida, Arizona and Tennessee.  

Four-year COPS veteran Derek Kopko will manage the new facility, which has 26 employees. Kopko relocated to Texas from COPS’ headquarters in December 2011 and has been hiring and training new dispatchers for the past seven months, the company said in a prepared statement.

Gene Reed, an industry veteran and COPS’ newest account executive, will oversee sales in the region.

David Smith, director of marketing and communications for COPS, told Security Systems News that adding central stations benefits the company in two key ways.

“First, because all five of our central stations are hot-redundant and actively share the signal load of the entire company, each central station we bring online reduces the probability that adverse local conditions [such as weather] will affect our response times,” he said. “Second, we believe that each geographical region presents its own benefits and challenges to alarm dealers. By operating central stations and having employees in these different regions, we have the opportunity to become more involved with our dealers and better understand how we can support them and help grow their business.”

Smith said the commitment to redundancy proved its worth last August during Hurricane Irene.

“When (Irene) went up the East Coast and actually hit our New Jersey headquarters, it only added about a second to our response time because we were able to overstaff all our other central stations,” he said. “The more we do that, the more that we diversify our staff, the more stable and dependable our fast response times become.”

SIAC honors Mahler, Malice for service and perseverance

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Tuesday, June 12, 2012

Longtime alarm industry leaders Mel Mahler and Maria Malice padded their laurels last week with SIAC’s 2012 William N. Moody Award, which pays tribute to those in the industry who exhibit “integrity, fairness and perseverance in the face of adversity.”

Mahler, chairman and CEO of Nashville, Tenn.-based ADS Security, was a charter board member of SIAC and is currently co-chairman and treasurer. He oversees daily operations and has helped the group clear a hurdle that long defied it: establishing a better relationship with police agencies around the country.

“SIAC’s success in building bridges to law enforcement, creating new standards for equipment and encouraging best practices in alarm monitoring and regulations would not have been possible without Mel’s dedication,” SIAC Executive Director Stan Martin said in a prepared statement. “We are pleased to add the Moody Award to the many awards Mel has received for his leadership.”

Malice, VP of special projects for COPS Monitoring and president of the Arizona Alarm Association, was instrumental in getting a statewide licensing law enacted in May in Arizona. [http://www.securitysystemsnews.com/article/arizona... [Link - statewide licensing law enacted in May in Arizona.] Alarm dealers there will soon be able to operate with one license, replacing a web of local regulations that subjected many companies to duplicative background checks and paperwork.

“No one has faced more challenges in a single year than Maria Malice,” said Jon Sargent, industry/law enforcement liaison for SIAC. “Opponents constantly tried to undermine her efforts [on behalf of the AzAA]. Maria rallied the troops, fought back with facts and traveled to numerous meetings to help elected officials understand the issues.”

Mahler and Malice will receive their awards June 26 at the ESX IceBreaker Luncheon in Nashville. Congratulations …

Say “cheese”: The Wisconsin Electronic Security Association has bestowed its annual Bill Cooper Award on Dave Simon, who recently stepped down as SIAC’s public relations chairman after being named marketing communications manager at Brink’s Inc. The Cooper Award embodies “the ultimate in hard work and fun, tenacity and getting the job done, but with a lighter side,” said Mike Horgan, former WIESA president.

'20 under 40': Meet the Class of 2012

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05/23/2012

YARMOUTH, Maine—The editors of Security Systems News are pleased to present the “20 under 40" Click here to see photos and interviews with the Class of 2012.

'20 under 40' 2012 - Dan Barbera

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05/22/2012

Dan Barbera, 39
Executive VP of finance
COPS Monitoring
Williamstown, N.J.

How did you get into the security industry?

Great finale in Vegas; onward to ESX

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Monday, April 2, 2012

ISC West 2012 is in the books.

As expected, Day Three was a bit quieter than the opening two acts, but there was still plenty of action for those who chose to stay for the duration. Here are a few details from my stops on the final day:

— Don Maden, executive VP for COPS Monitoring, said the company is putting the final cosmetic touches on its new central station in Dallas, with an anticipated opening sometime in May. COPS has also rebranded its COP-A-Link online management tool for dealers as MPower and has added "a whole series of technical improvements to make the customer experience more seamless."

— Uplink VP Michael Gregory provided a rundown of new offerings from his company, including the Uplink 5100 universal broadband alarm communicator. The device is the company's "first broadband solution," enabling a dial-up alarm system to transmit signals and two-way voice over an Internet connection.

— Micro Key Solutions President Victoria Ferro detailed the company's new WebTech app, which gives technicians access to accounts in the field with any Web-enabled device. "It gives techs remote access to tickets, Google directions, signature capture and credit card payments," she said. "It's green, reduces the costs of paper, and provides better customer service by putting information at [techs'] fingertips."

— Wayne Alter, chairman of the board for Dynamark Monitoring, was still meeting-and-greeting during the final two hours of ISC West. Alter, who was joined by Tom Piston, VP of sales and marketing, and Michael Hutcher, VP of product services, said it had been "a great show" for the Hagerstown, Md.-based company.

That sentiment seemed to be echoed across the expanse of the Sands Expo, with many exhibitors predicting better days ahead for the industry as the economy continues to rebound. As the show ended and the booths were broken down, thoughts turned to the next big event on the calendar. For the monitoring industry, that means ESX.

See you in Nashville ...

Barnes Associates/SSN release results of 2012 Wholesale Monitoring Study

Growth in 2011 is 5.7 percent, down slightly from 2010
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03/23/2012

YARMOUTH, Maine—By most measures, the economy is slowly improving. But that doesn’t mask the pain of the past four years, and for many sectors—the security industry included—the recovery has been a case of two steps forward, one step back. Caution still abounds and it continues to temper growth in jobs, investment and spending.

In the face of this sluggishness, how has the monitoring industry fared when it comes to keeping and adding customers? To find out, Barnes Associates, a consulting and advisory firm specializing in the security alarm industry, teamed up with Security Systems News for a second annual survey of wholesale monitoring companies.

Barnes/SSN survey takes pulse of industry

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Wednesday, March 7, 2012

How did the wholesale monitoring industry hold up in 2011? Michael Barnes knows.

Barnes, founding partner of Barnes Associates, a consulting and advisory firm specializing in the security alarm industry, recently completed a joint survey with Security Systems News that involved the biggest players in the industry. It was the second year that Barnes has conducted the survey with SSN, and it provided some interesting insights.

Without completely tipping Barnes’ hand, let’s just say that the industry grew. I had a chance to find out more about it this week in conversations with two leaders of the monitoring world, Russ MacDonnell of Rapid Response and Don Maden of COPS Monitoring. They both confirmed what the Barnes/SSN survey found, and that bodes well for the industry.

I’ll have more about the survey soon, both on the SSN website and in the April issue.

CSAA webinars: The Central Station Alarm Association has two sessions on tap that promise to be of interest to members and nonmembers alike.

“Building a Partnership with Insurers,” scheduled for 1 to 2 p.m. March 14, will focus on how insurers are resurrecting the insurance/alarm industry/law enforcement triad for lower losses and greater profits. “Social Media in the Central Station,” set for April 18 from 1 to 2 p.m., will examine the benefits and hazards of Facebook and Twitter in the monitoring workplace.

For more information on either webinar, contact Stephanie Morgan at smorgan@csaaintl.org or call 703-242-4670, Ext. 15.

COPS to open fifth central station

New facility in Dallas will strengthen redundancy for wholesale monitoring provider
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11/17/2011

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its “hometown” strategy by expanding from four central stations to five, with a new facility scheduled to open in Dallas in the first quarter of 2012.

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