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New partnership links alarm industry, police, insurers

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Wednesday, May 2, 2012

What may have seemed like a pipe dream to many a few years ago—getting the alarm industry, the law enforcement community and the insurance industry on the same page—is now reality with the Partnership for Priority Video Alarm Response.

The new public/private partnership brings together all of the stakeholders in property crime to reduce losses and increase arrests through the use of video intrusion alarms. Among the participants are the National Sheriffs Association and the National Insurance Crime Bureau, with Don Young of Protection 1 and Steve Walker of Stanley Convergent Security Solutions representing the alarm industry on the PPVAR board.

"We are beginning to have credible data with encouraging results of arrest rates hundreds of times what is found with traditional alarms," said Keith Jentoft, coordinator for the partnership and president of RSI Video Technologies. "We have been working with many alarm companies, law enforcement and PSAPs, as well as insurers who ultimately pay the bill for property crime. This partnership will help gather real-world examples of what is working best for all the stakeholders."

Jentoft said large third-party monitoring companies have also gotten on board, including CMS, UCC and Rapid Response. On the law enforcement side, the Los Angeles Sheriffs Department—the second-largest police organization in the country—has joined and has designated a representative.

"If you ask people, nobody has ever heard of an organization that has brought together all of the stakeholders, so we're pretty excited about it," Jentoft said.

I'll have more soon on the partnership in the online and print editions of SSN.

Onward through the blog: Day Two at ISC West

 - 
Friday, March 30, 2012

ISC West kept up a strong head of steam on Day Two.

It started at 7:30 a.m. with the Security 5K to benefit Mission 500, a nonprofit group that aids impoverished children. An impressive turnout of runners raised an equally impressive funding total, according to race organizers, and the group later said it had topped its goal of 500 children sponsored.

Then it was on to the show floor for another day of networking and discussion among the thousands, with no letup from Day One’s brisk pace. Here are a few details from my stops along the way:

— Secure Global Solutions announced a May 1 launch for a new app, Stages Metrix, that will give users tablet access to key central station performance figures.
— Keith Jentoft of Videofied provided an update of the growing alliance between insurers, law enforcement and central stations to increase arrests and reduce false dispatches with the use of video alarms.
— Cliff Dice of Dice Corp. detailed his company’s Matrix software, which brings video into a browser environment and opens the door to continuous RMR for integrators.
— Morgan Hertel, the new VP of operations for Rapid Response, disclosed that the company is planning to build a new central station in the West sometime in the next year.
— Gordon Hope of AlarmNet at Honeywell talked about the move to 4G and the June 1 release of the LYNX Touch 5100 wireless control panel with Wi-Fi communications module, which finds the best signal—2G, 3G or 4G—in the user’s area.

Like Day One, there was obviously much more, but I’ll put it to bed for now and gear up for tomorrow’s finale. See you there …  

 

Hertel named VP of operations at Rapid Response

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Monday, March 26, 2012

Morgan Hertel has been named vice president of operations at Rapid Response Monitoring.

That information, courtesy of a new posting on his LinkedIn profile, greeted me today as I packed up my laptop and headed out the door to ISC West. It marks a quick turnaround for Hertel, who just two weeks ago stepped down as vice president and general manager for Mace CS.

In a March 12 news release from Mace Security International, the company said Hertel’s departure was “for personal reasons” and that he would be “working closely with Mace CS in a consulting role over the next several months.” Hertel took over as director of operations at the company’s wholesale central station in Anaheim, Calif., shortly after the CSSS acquisition in 2009.

As for what lies ahead at Rapid, the 30-year industry veteran states on LinkedIn that he’s working on “several high-level projects and initiatives. … At Rapid Response I have many resources, some of which include a complete software development team, a huge IT and technical staff and one of the most educated and talented operations and finance groups consisting of almost 400 staff members.”

Hertel will be a panelist at ISC West at an educational session titled “NFPA 72: Are You Ready for the Changes?” If I can’t catch up with him before I get on the plane, hopefully I’ll get a chance to do so at the show. It will be interesting to see how his expertise comes into play at Rapid.  

Barnes Associates/SSN release results of 2012 Wholesale Monitoring Study

Growth in 2011 is 5.7 percent, down slightly from 2010
 - 
03/23/2012

YARMOUTH, Maine—By most measures, the economy is slowly improving. But that doesn’t mask the pain of the past four years, and for many sectors—the security industry included—the recovery has been a case of two steps forward, one step back. Caution still abounds and it continues to temper growth in jobs, investment and spending.

In the face of this sluggishness, how has the monitoring industry fared when it comes to keeping and adding customers? To find out, Barnes Associates, a consulting and advisory firm specializing in the security alarm industry, teamed up with Security Systems News for a second annual survey of wholesale monitoring companies.

Barnes/SSN survey takes pulse of industry

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Wednesday, March 7, 2012

How did the wholesale monitoring industry hold up in 2011? Michael Barnes knows.

Barnes, founding partner of Barnes Associates, a consulting and advisory firm specializing in the security alarm industry, recently completed a joint survey with Security Systems News that involved the biggest players in the industry. It was the second year that Barnes has conducted the survey with SSN, and it provided some interesting insights.

Without completely tipping Barnes’ hand, let’s just say that the industry grew. I had a chance to find out more about it this week in conversations with two leaders of the monitoring world, Russ MacDonnell of Rapid Response and Don Maden of COPS Monitoring. They both confirmed what the Barnes/SSN survey found, and that bodes well for the industry.

I’ll have more about the survey soon, both on the SSN website and in the April issue.

CSAA webinars: The Central Station Alarm Association has two sessions on tap that promise to be of interest to members and nonmembers alike.

“Building a Partnership with Insurers,” scheduled for 1 to 2 p.m. March 14, will focus on how insurers are resurrecting the insurance/alarm industry/law enforcement triad for lower losses and greater profits. “Social Media in the Central Station,” set for April 18 from 1 to 2 p.m., will examine the benefits and hazards of Facebook and Twitter in the monitoring workplace.

For more information on either webinar, contact Stephanie Morgan at smorgan@csaaintl.org or call 703-242-4670, Ext. 15.

Post NYBFAA open discussion forum, Article 6-E put to bed?

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02/17/2011

ALBANY, N.Y.—It looks as though Article 6-E has reached the end of its journey—for now.
In a Feb. 15 email interview with Security Systems News, NYBFAA executive director Dale Eller said the New York state association’s board of directors had a lot to think about after the Feb. 10 meeting at which two dozen security industry executives aired their opinions on the nascent central station licensing legislation. Eller said the board came to a decision late in the day Feb. 15.

Proposed New York legislation causes major stir

Proponents and opponents urged to attend open hearing to make their voices heard
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01/20/2011

ALBANY, N.Y.—Proposed legislation being developed by an alarm association committee here has created such a stir that the New York Burglar & Fire Alarm Association has decided to conduct an open forum discussion at its Feb. 10 board of directors meeting.

Rockbridge buys Connect America in third 'largest PERS deal ever'

Second security industry investment for Rockbridge Capital
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01/20/2011

DETROIT—It’s the third largest personal-emergency-response-system company purchase, and it bodes well for the PERS industry, according to Connect America president and CEO Ken Gross.

RRUG debuts to positive response from attendees

Rapid Response educates and entertains
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09/03/2009

The Rapid Response Users Group debuted here Aug. 31 through Sept. 2 amidst much fanfare at the Turning Stone Resort and Casino. More than 330 attendees represented more than 180 current and prospective Rapid customers present by the invitation of Rapid Response.

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