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New security/telco partnership up North

After five years of working together ‘secretly’ IControl & Rogers Communications announce partnership
 - 
09/14/2011

RED WOOD CITY, Calif. and TORONTO—The home security penetration rate hovers around 18 percent in Canada, but players in a new partnership say they’re going to change that. Home automation and control technology provider iControl and Rogers Communications, Canada's largest communications provider, on Aug. 30 announced a new converged home security, automation and control offering, which they say will raise that rate.  

Keeping central station employees in the know through extensive training

Many different options abound
 - 
02/10/2011

The controversy surrounding Article 6-E—proposed legislation in New York that looks to vet and license central station employees according to statewide standards—has many in the industry talking about central station employee training. There are plenty of virtual and classroom training options provided by industry associations like CSAA and SIA. And, many monitoring companies take full control and create their own training programs for employees.