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Protection 1 has a new field services organization

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Tuesday, December 16, 2014

Protection 1 CEO Tim Whall has always been big on data and measurable metrics. It appears Protection 1 is further fine-tuning its data-driven strategy with the announcement today that the full-service business and home security company is launching a new Field Services Organization.

The new group will be led by Paul Straten in the newly created role of VP, field services. Straten, who has been with Protection 1 for 14 years, will report to Don Young, chief information and operating officer.

Protection one say the new organization "will focus on the service delivery platform to support its rapidly growing commercial and national accounts business." Straten's group will "provide actionable data through the use of technical tools to help the field organization continue to improve upon their delivery capabilities."

The goal, according to a prepared statement from Young is to provide "the most sophisticated service delivery platform in the industry.”

Working with Straten will be Marcel Van Someren who has been promoted to the position of director, field technology and Helton De Oliveira who will serve as director, field services.
Van Someren will  "standardize training on the wide variety of products and services that Protection 1 offers and create educational channels that make it straightforward and impactful for technicians to access and learn."  De Oliveira is charged with "the production and distribution for all reporting related to field production, efficiency measurement, and related operational reporting data. The strategy behind this position is to streamline much of the available reporting and create a universal channel of access by field teams so they have the most accurate and current data available."

Protection 1 has 2 million business and home security customers, 3,500 employees,  70 office locations and five UL Certified monitoring centers across the country. It also has a Network Operations Center with a Cisco Cloud and Managed Services Express Partner Certification.
 

Market Trends: NOC, NOC

Who’s there at Network Operations Centers in the security industry today and in the future?
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11/11/2014

YARMOUTH, Maine—Like many elements of the competitive and warp-speed security industry, network operations centers have different meanings for different players in different roles.

Protection 1 shines up its HALO

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Wednesday, November 5, 2014

Protection 1, responding to consumer demand to combine home security, home automation and energy efficiency, has added central alarm operator video alarm verification and other features to its HALO home automation platform.

Using a mobile app, residential users can control and manage interactive security, video monitoring and energy management solutions along with other connected devices. It’s powered by Alarm.com’s cloud-based software platform.

To reduce energy costs, sensor information learns a home’s activity patterns and creates “Smart Schedules” for efficient energy management, Protection 1 said in a prepared statement. That includes adjusting the thermostat to save energy when the customer is not at home and turns the heat back up when the customer is on the way home.

Customers also have the option of integrating solar energy into the system.

CSG buys two in Texas

Deal brings in 4,000 customers, $120,000 RMR; CSG also has new $325m credit facility
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10/29/2014

TULSA, Okla.—Central Security Group has added nearly 4,000 customers and RMR of $120,000 with its recent acquisition of two security and home automation providers, Dallas-based Fort Knox Security Services and SW Security Services.

ASAP extended to non-charter members

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Wednesday, September 3, 2014

More companies will soon be able to reap the benefits of the Automated Secure Alarm Protocol, as the CSAA moves into its next stage of deployment by extending the program to non-charter members.

So far, the 100 CSAA members that have helped fund the program have been able to contract and connect to the system, which is designed to increase the efficiency and reliability of emergency electronic signals form central stations to Public Safety Answering Points, commonly known as PSAPs. In total, 42 companies have contracted for connection, though some do business in areas that do not yet have an active PSAP.

Currently, seven PSAPs are enrolled in the ASAP program, with Washington, D.C. and Houston representing the largest urban areas. In a recent press release, the CSAA said it expects to add Boston and Seattle to the mix in the coming year, along with the entire state of Delaware.

In August, Romeoville, Ill.-based Protection 1 became the largest participant to go live with the ASAP to PSAP program. Ed Bonifas, co-chair of CSAA’s ASAP steering committee, said in a prepared statement that Protection 1’s coming online would add “considerable traffic to the participating PSAPs.”

Later that month, Guardian Protection Services, based in Warrendale, Pa., in conjunction with the CSAA announced it was coming online with the program in Richmond, Va., where it has a solid presence. Jason Bradley, director of central station operations at Guardian, told me that implementation in Washington, D.C. was the next step.

It’s no exaggeration to say broader adoption of the ASAP to PSAP program will transform the industry, making signal transmission a faster and more informative process. To be sure, the program is expanding at a steady pace, and I imagine it’ll be sooner than we think before dealers are going to expect centrals, where possible, to join the ranks.

Vivint Solar seeks to raise $200m through IPO

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Wednesday, September 3, 2014

The fact that Vivint Solar officially filed with U.S. regulators last week for an initial public offering of common stock is an indication that solar continues to be a hot option for security companies.

Vivint Solar’s parent company is Provo, Utah-based home automation/home security company Vivint, which was bought by The Blackstone Group in 2012 for more than $2 billion.

Now, Reuters reported Aug. 26, Vivint Solar has filed for an IPO and set its fundraising target at about $200 million. And the news service said Vivint Solar lead underwriters to the offering are Goldman Sachs, Merrill Lynch, Pierce, Fenner & Smith and Credit Suisse.

The company will be listed on the New York Stock Exchange under the symbol VSLR, Reuter said. The company plans to use the IPO proceeds to repay debts, make investments and for “other general corporate purposes,” the news service said.

Reuters had reported earlier in August that Vivint Solar had confidentially filed for an IPO. Around that same time, Protection 1, one of the nation’s largest home and commercial security, also announced it would be launching a solar division called Brite Energy. Sales of solar panels to homes and businesses are expected to begin this fall.

And earlier this year, GHS Interactive Security, a new California-based security company, announced it was partnering with Solar Universe, a leading nationwide residential solar company, to combine security and solar into a comprehensive home automation package.

Since its launch in 2011, Vivint Solar has grown to be the second largest solar installer in the country.

Reuters said that the nation’s residential solar energy market is expected to grow at a CAGR of 28 percent, to about 1,713 megawatts of capacity in 2017, according to research firm GTM Research and the Solar Energy Industries Association.

 

Protection 1 goes live with ASAP program

Pam Petrow, CSAA VP, says local advocacy will be key to getting more PSAPs—and central stations—on board
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08/20/2014

ROMEOVILLE, Ill.—Protection 1, a security company whose monitoring arm is CMS, is the latest central to go live with the Automated Secure Alarm Protocol program, according to an announcement from the CSAA.

Solar is hot commodity—but can pose fire risks

Security companies branching out into the solar business should be aware of photovoltaic fire hazards
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08/18/2014

QUINCY, Mass.—As security companies get involved in solar panel installation, they should be aware of potential fire hazards posed by solar panels.

Protection 1 adding solar to its mix

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08/08/2014

ROMEOVILLE, Ill.—Protection 1, based here, is joining the trend of security companies selling solar, the company has announced.

Possible Protection 1 buyers: PE firm, telecom or cableco

Pro 1 is reportedly up for sale with a $1.5b price tag, and an analyst tells SSN having an 'asset of this quality' on the market is unusual
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08/06/2014

YARMOUTH, Maine—Home security giant Protection 1 is up for sale for more than $1.5 billion, Reuters reported this week. Likely buyers could range from a top private equity firm to a telecom or cableco, an industry analyst told Security Systems News.

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