STAMFORD, Conn.—Frontier Communications about four years ago tried a go-it-alone experiment offering home security in a small town in Pennsylvania. The telecom, based here, did everything from marketing the product to monitoring it through a third-party monitoring center.
Now Frontier is taking a different approach in a second foray into the security market: It’s partnering with two security giants, ADT and Protection 1, to offer security products in two separate six-month trial programs, one in upstate New York and one in Pennsylvania.
One is a short update on something I wrote about earlier this month: The proposed sale of the New York Merchants Protective Co. The sale is still awaiting a federal judge’s decision.
The financially embattled New York-based alarm company—owned by the same family for about 100 years—has been in the news because Bank of America in January sued NYMP and owner Wayne Wahrsager for more than $19.2 million for allegedly defaulting on a loan.
Then, in August, a court-appointed receiver overseeing the company posted newspaper ads putting it up for sale. The notice said the company would be sold to Professional Security Technologies LLC unless the receiver got a better offer.
A judge was slated to hold a hearing on Sept. 16 on whether a sale should go forward. Then the hearing got moved to Sept. 20 and then to Sept. 26.
I’ve been checking court records and there’s been no decision yet. I checked in with Wahrsager, who is no longer a part of the company, but has characterized the pending transaction as a “fire sale.” He claims the receiver, who fired him this summer, is mismanaging NYMP.
Wahrsager told me in an email: “I would simply say that the court adjourned the matter and has not approved the buyer. The court is evaluating the statute to determine whether the receiver complied with what he was supposed to.”
Another item that just came across my desk almost made me think it was still summer, instead of fall.
Protection 1, the Romeoville, Ill.-based home security giant, put out a release saying it has received reports that door-to-door salespeople in the Boston area are falsely claiming they work for Pro 1. “These individuals are persistent and have been reported to harass customers until they agree to sign a new contract for a fraudulent system upgrade,” Pro 1 said. Sounds like the kind of complaints made quite frequently during the warmer months when the summer sales model companies are active.
Pro 1 is being proactive about the issue, sending out a release with tips for customers to protect themselves and urging them to call Pro 1 to verify a salesperson’s employment status.
ROMEOVILLE, Ill.—As part of Protection 1’s effort to grow its national accounts business, the company’s senior management is asking national retailers, banks and other such nationwide companies what they want from a security provider.
ROMEOVILLE, Ill.—Protection 1, one of the nation’s largest home security companies, announced in July that it has partnered with LifeLock, an identity theft protection provider, to help Protection 1’s customers protect their identities as well as their homes.
ROMEOVILLE, Ill.—Protection 1, one of the largest electronic security companies in the U.S., has appointed Tom Raftery as vice president of corporate services and purchasing. Reporting to CFO Dan Bresingham, Raftery will oversee purchasing and inventory management, vendor relations and pricing, as well as corporate services such as real estate, fleet management and travel. In addition, Raftery will play a key role in acquisition assimilation.
ROMEOVILLE, Ill.—Protection 1 announced May 3 it is “revolutionizing customer service” with two new initiatives.
One is Tech Tracker, a new service free to Protection 1’s residential, commercial and national accounts customers that electronically notifies them when a technician is en route, and provides such information as the technician’s photo, certifications and qualifications.
ROMEOVILLE, Ill.—Protection 1, the second-largest electronic security company in the U.S., has appointed Alicia Scheffler as director of organizational development & training. Scheffler will be joining the Protection 1 team in the National Account Center in Irving, Texas.
ROMEOVILLE, Ill.—Protection 1, which said this fall it would increase “exponentially” its national accounts business, today announced it has acquired the national account client base of Sting Alarm, a regional security company based in Las Vegas.