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The golden years of the PERS market

Not all PERS device users are in their golden years; however, a user could be a 68-year-old long distance runner
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04/20/2016

YARMOUTH, Maine—The users of personal emergency response systems (PERS) are getting younger. They are generally technologically savvy. The technology is getting more advanced. And so monitoring stations, manufacturers and dealers have reasons to believe the golden age of PERS market growth has begun.

SSN '20 under 40' winner launches new mPERS company

CallSafe device not just for elderly demographic, also useful for hikers, lone workers
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03/23/2016

PHOENIX—Nicole Swartwout, one of SSN’s “20 under 40” Class of 2015 award winners, has co-founded CallSafe, an mPERS provider based here.

CRM designed by dealers for dealers attracts major players

FillQuick emphasizes ease of information for dealers
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03/23/2016

EDMONTON, Canada—Designed by a former ADT dealer and developed specifically for security companies, FillQuick is a new CRM software company that is attracting some big name customers, like UCC, AvantGuard and, most recently, Monitronics.

PERS features debated at AvantGuard summit

Fall detection, networking opportunities stand out at event
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10/07/2015

PARK CITY, Utah— Attendees debated the demand for “fall detection” in PERS devices at AvantGuard’s third PERS Summit, held here last week.

AvantGuard PERS Summit looks at fall detection, other trends

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Wednesday, July 29, 2015

AvantGuard’s PERS Summit is coming up at the end of September in Park City, Utah, and the company recently released the event’s itinerary. This event is held every two years now, with the last being in 2013. 

While MAMA is also hosting its annual meeting this fall, the two cover different areas of PERS monitoring, even complementing each other. “We’ve created this conference for specific PERS dealers. It’s apples and oranges different from MAMA, where they’re more focused on the government aspect,” Troy Iverson, AvantGuard’s VP of sales and marketing. AvantGuard is a member and supporter of MAMA, he said, and isn't looking to compete with its efforts.

“Fall detection technology is going to be … a hot topic in the industry,” Iverson said. This year’s summit has a panel specifically discussing the technology: “Fall Detection… Is it the ‘Holy Grail’ of PERS?” On this panel will be representatives from PERS manufacturers Climax, Mytrex, Numera.

Some of the other sessions are “State of the PERS Industry,” “PERS Monitoring Trends” and “PERS Contracts: Cover Your Assets.”

The keynote speaker for the event will be NFL’s Steve Young, talking about his experiences as well as meeting with attendees.

The summit will start with a tour of Avantguard’s facility. Networking and sharing best practices between PERS dealers is a big part of the summit, Iverson said. “Our whole goal of this is to bring … AvantGuard dealers, non-AvantGuard dealers, manufacturers, industry experts together for three days, and let’s grow—let’s grow together.”

Entering PERS: problematic or practical?

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Wednesday, July 22, 2015

PERS. It’s come up a lot lately—everywhere I look it seems that I’m hearing about new angles to the market, and new contenders. One thing I’ve also heard plenty of is that it’s not a space for everyone. But some seem to be finding it a very sensible new market.

Just recently the cellphone provider Consumer Cellular entered the market, choosing this as a logical space to make its first step outside of cell phones. I think it’s interesting that a market avoided by some can be an easy fit for others.

Another newcomer is Blue Star. The company took a look at a certain area it saw as underserved: the veteran community and their families. Now, Blue Star is looking to triple sales by the fall.

It was even a lively discussion at ESX. AvantGuard’s COO Justin Bailey said that mPERS is a quickly growing market. PERS isn’t for everyone, panelists said, because it can take a toll on your operators that you need to be prepared for. Daniel Oppenheim, VP for Affiliated Monitoring, said that it might be best left to those centrals that can handle it.

Now, the Medical Alert Monitoring Association is looking toward its annual meeting, catering specifically to the medical alarm space.

So, it seems that the PERS market is particular, a very specific niche in the industry of monitoring, but there is space for those companies willing to look into the space and work their way into it.

ESX Panel: To PERS or Not to PERS

Speakers underline necessities for monitoring PERS
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07/01/2015

BALTIMORE—Monitoring PERS and mPERS is different from monitoring traditional alarms, ESX 2015 panelists said in the “To PERS or Not to PERS” educational session, and those who can’t handle all that monitoring PERS entails in-house might be better leaving that the market to central stations that can.

AvantGuard sister company acquires PERS manufacturer

Freeus acquires Securus
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03/04/2015

OGDEN, Utah—Freeus, the new sister company to AvantGuard Monitoring Services, on Feb. 27 acquired the PERS side of Securus.

AvantGuard operator deters burglar

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03/26/2014

JACKSON, Miss.—An AvantGuard operator’s actions may have deterred a burglar in this city from inflicting further damage on a property and making off with valuables, according to a news release from the Ogden, Utah-based monitoring company.

AvantGuard team runs for childhood cancer awareness

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11/05/2013

OGDEN, Utah—A team of 100 AvantGuard employees and family members ran and walked a 5K to raise money in support of Griffin Shaw, a two-year-old boy suffering from cancer, the company announced Nov. 5.

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