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Influx of telecoms, cablecos into security not alarming, study says

According to IMS Research, the new players will help boost the home penetration rate very rapidly over the new few years
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06/07/2013

AUSTIN, Texas—The penetration rate for U.S. residential intruder alarm products will increase by 5 to 8 percent during the next three years, aided by the entrance of new telecom and cableco players in the market, according to a recent study from IMS Research, now part of IHS.

Comcast, Osram Sylvania form agreement

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06/06/2013

PHILADELPHIA, Pa., and DANVERS, Mass.—Media and technology giant Comcast has entered into an agreement with Osram Sylvania, a lighting solutions company, to deploy the company’s light bulbs in Xfinity Home, Comcast’s automation platform, according to a news release.

Security Options ahead of curve on retailing security

Oklahoma company has had a security store for several years; now Comcast, AT&T, others are following suit
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05/15/2013

OKLAHOMA CITY—The president of Security Options feels validated by the fact that big companies such as Comcast, AT&T and Lowe’s are now selling home security in a retail setting. That’s because his 50-employee company has had a home security store for several years now.

Comcast: 'We’re not just a cable company anymore'

It offers Xfinity Home security and is creating Xfinity Customer Centers to showcase and sell the product
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05/01/2013

PHILADELPHIA—Comcast was a leader among telecoms and cablecos entering the security market, launching Xfinity Home in 2010. Now it’s on the leading edge of a new trend of selling home security in retail stores—opening more than 40 Xfinity Customer Centers nationwide, with more on the way.

Comcast sold on retail security sales

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Wednesday, April 24, 2013

I’ve been writing about a new trend in the industry: selling home security in a retail environment. And now communications giant Comcast is one of the latest to embrace retail, opening a new store in Albuquerque, N.M. designed to let customers experience its Xfinity Home automation/home security product firsthand.

Philadelphia-based Comcast on April 20 held a grand opening of its new Xfinity Customer Center, the company said. It invited elected officials and community leaders to tour the facility, and Comcast gave a $2,500 donation to the Boys & Girls Club of Central New Mexico.

Comcast said the 2,500 square-foot center, which is open seven days a week, “is designed entirely around the needs of customers and provides consumers with an opportunity to explore, learn about, and interact directly with the latest Xfinity products and services.”

Here’s more on what Comcast had to say about the center:
 

Featuring fully interactive touchscreen displays; the environment enables customers to learn about products and indulge in the complete Xfinity Experience. The center also exhibits a 3D viewing experience, and comfortable seating areas. Customers can try out Comcast's Xfinity Home security system, the Xfinity TV app and popular apps on an iPad. Customers also can experience Xfinity TV, test drive Xfinity Internet's speeds and learn more about Comcast Business Class products and services at Kiosks throughout the center.

In addition, customers will receive personalized service from trained and knowledgeable Sales Consultants and more time-saving offerings, including a self-service kiosk for quick bill pay and a new queuing system that allows customers to explore and be entertained instead of waiting in line for service.

Comcast was a leader in the trend of among telecoms and cablecos entering the security market, launching its Xfinity Home Security product in June 2010. The company renamed the service last year as just Xfinity Home to reflect the fact that it includes many home automation features in addition to home security. The product has been rolled out in major markets across the nation.

Comcast is now part of a retail trend being embraced by both large and small companies selling security.

Telecom giant AT&T has told me that selling Digital Life, its home security/home automation product, in its retail stores is a key part of its sales strategy. Also, retail giant Lowe’s recently announced it is selling its Iris product not only its own stores but in Verizon Wireless stores.

And I just wrote recently about a small, traditional security company, Madison, Miss.-based The Alarm Company, finding its new retail location a roaring business success.

I’ll be talking to Comcast to learn more about its new store.

 

‘Make sure mobile is part of the solution you offer’

Industry experts say mobile apps must be part of a successful security business today
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09/07/2012

A smart revolution quietly occurred this year—one that’s dramatically changing the security industry.

As of February, a Nielsen report showed, about half of all Americans with mobile phones—49.7 percent—now own smartphones. And the number of smartphone owners is rapidly growing.

Massachusetts installers battle Comcast, Verizon in court

Lawsuit filed by installers’ group claims the cableco and telecom are endangering the public by not being licensed for the security alarm work they do in the state
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08/29/2012

SHARON, Mass.—A Massachusetts security systems installers’ group has taken Comcast and Verizon to court, charging the cableco and telecom lack the required state licenses to do security alarm-related work in Massachusetts.

Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
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08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

iControl helps Silicon Valley traveler keep in touch

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Monday, July 16, 2012

iControl, an interactive platform used for security/home automation by traditional security companies like ADT and the new cable entrants like Comcast, got a nice mention on the front page of the New York Times travel section yesterday.

The story, about how Silicon Valley entrepreneurs’ make travel paperless and stress-free, talks about Tim Ferris (author of The Four-Hour Work Week and other books in an updated self-help genre) has many gadgets that help him when he’s traveling, including iControl software—which keeps him in touch with his home.

From the story: “One of the world’s largest guarding companies When he’s on the road Mr. Ferriss uses iControl software, which allows him to receive e-mails with video clips from infrared cameras in his house and to receive text alerts on his phone about who’s going in and out of his home.”

Is Tim’s security system provided by a traditional provider or a cableco? I’m sure iControl wouldn’t disclose the answer to that question.

Security providers early winners in home automation/home security space

But telecoms and cable companies also are ‘in it to win’ and shouldn’t be discounted, an industry analyst says
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05/29/2012

DALLAS—Security providers have a “first mover” advantage in home automation/home security right now, but the big telecoms and cable companies entering the space are serious competitors who may be game-changers in the future, according to a market research company analyst.

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