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CSAA EVP Steve Doyle to retire

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07/09/2014

VIENNA, Va.—Steve Doyle, executive vice president of the Central Station Alarm Association, an organization he has led for 22 years, will retired in October, according to a CSAA news release.

New LYNX Touch 7000 allows quad video viewing

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07/03/2014

MELVILLE, N.Y.—Honeywell this week announced the release of the LYNX Touch 7000, a self-contained security and control system for homes and small businesses that features a 7-inch, full-color touchscreen display with graphic icons and intuitive prompts for easy operation

PPVAR completes video verification best practices in time for ESX

The best practices identify three different threat levels for video verification
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07/02/2014

NASHVILLE, Tenn.—Meeting the ESX deadline it set for itself late last year, the Partnership for Priority Video Alarm Response has completed a best practices document for video verification, which distills feedback from more than 30 security companies, 12 law enforcement agencies and four insurance industry associations.

'Timing is perfect' for Honeywell upgrade solution release

Dealers can offer the cost-effective VISTA Automation Module (VAM) when they do radio upgrades as the 2G sunset approaches
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07/02/2014

NASHVILLE, Tenn.—Honeywell just introduced a new solution enabling dealers to offer affordable home automation upgrades to more than 10 million customers—and a company executive says the release of Honeywell’s VISTA Automation Module or “VAM” couldn’t have come at a better moment.

Honeywell’s LYNX Touch 7000 ‘Best in Show’ at ESX

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06/27/2014

NASHVILLE, Tenn.—Honeywell won multiple honors at the Electronic Security Expo (ESX), including the conference’s top award in the Maximum Impact Awards competition, the company announced today.

Linear's garage door opener wins recognition at ESX

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06/27/2014

CARLSBAD, Calif.— Linear’s GD00Z Z-Wave Garage Door Controller has won the ESX Maximum Impact Award for Best Access Control/ID System for Gate/Door Operators, the company announced June 26.

Hikvision wins at ESX

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06/26/2014

CITY OF INDUSTRY, Calif. —Video surveillance provider Hikvision on June 26 announced it won the Maximum Impact Award at the ESX 2014 in the Digital Recording Systems category of Video Security.

New door-knocking scams prompt ethics code revisions

ESA revises its code of standards to specifically prohibit posing as a ‘preferred monitoring company’ for alarm manufacturer
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06/25/2014

NASHVILLE—ADT says unscrupulous door-to-door sales reps have some new scams and the Electronic Security Association has updated its code of ethics to specifically ban them.

ESX seminar explores new models for customer engagement

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Wednesday, June 11, 2014

It’s that time of year: ESX is closing in on us, and my schedule for the show is beginning to take form. I’m envisioning a high-energy, well-paced show, with an array of educational sessions geared to new and important topics, and a show floor conducive to getting the skinny on the trends shaping the industry.

I wanted to use this space to draw attention to a seminar I’ll be moderating Tuesday, June 24 at 3:15 titled “Monitoring: A Quality Customer Touch Point.”

I’ll be talking to Mike Bodnar, president of Security Partners, Tom Szell, SVP at ADS, and Brandon Savage, SVP of customer experience and operations at Alarm Capital Alliance / My Alarm Center about the new means of customer engagement brought on by the rise of mobile apps and interactive services, and how those in the industry can leverage these advances to minimize attrition.  

With Nashville roughly ten days away, I encourage folks (particularly those on the monitoring side) to contact me in the days ahead to arrange a meeting on the show floor. Given the structure of the show, and its emphasis on education, I don’t anticipate fodder for conversation being in any short supply. Industry shows like ESX offer a valuable stage not only for discussing initiatives specific to a single business, but also broader trends affecting the industry writ large. I look forward to chatting.

ESX announces IceBreaker Luncheon featured speaker

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05/29/2014

NASHVILLE, Tenn.—The Electronic Security Expo (ESX) has announced that Louisiana State Fire Marshal and president-elect for the National Association of State Fire Marshals, H.

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