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ESX 2019 full of passion from start to finish

 - 
Monday, June 10, 2019

From the showroom floor and education sessions to motivational speakers, one-on-one interviews and central stage talks lead by SSN as the premier media sponsor of ESX, the goal of #PassionateSecurity was more than fulfilled. In my opinion, this passion for security was best seen as industry peers openly shared their experiences with others via conversations, interactive education sessions, networking events and receptions—even if that meant sharing with the competition, all in the name of keeping security as top priority.  

One of the unique things that happens at industry events is an overarching theme will emerge, one in which “everyone” seems to be talking about. At ESX 2019, that was the customer and employee experience. This takes empathy and the ability for security professionals to put themselves into the shoes of their customers as well as their employees to understand how they feel and what they truly need. The result? Employees feel appreciated, leading them to embrace a “servant” mentality toward customers, doing whatever it takes to ensure nothing but greatness, which fosters excellent customer experiences when working with your company. (Hence, #PassionateSecurity.)

Case in point: I was honored to moderate the education session “Sales vs. Operations: 6 Ways to Turn Conflict into Collaboration,” where Jeremy Bates of Bates Security, Paul Hevesy of Stanley Security; and Suvankar Roy of Xfinity Home shared some amazing tips on how to bond together sales and ops teams so that the customer benefits. One easy-to-implement tip presented was “Thankful Thursdays,” where people on the sales team identify someone they are thankful for on the ops team and why, and of course, the ops team does the same for the sales team, and then voice this during cross departmental meetings. This fosters a culture of appreciation and gratitude within the company, which spills over into customer interactions by sales and ops team members, and helps to enhance the overall customer experience. 

And, speaking of unique … this year at ESX, SSN live-broadcasted the central stage talks, hosted by Editor Paul Ragusa, via Twitter. Below you will find a list of informative quotes that emerged from each on-stage security professional. Simply click on their name to be transported to their specific talk to gather even more valuable tips, tricks and insights. It’s like sitting in your living room with knowledgeable security professionals, sharing a cup of coffee and chatting about the industry! In fact, grab a cup of coffee and sip along as you view! And, please don’t forget to “like,” share and comment on each one.

ESX 2019 Central Stage Talks

“The two touchpoints today are the voice of the customer and the customer experience. At the end of the day, I think it’s the personal relationships that are going to differentiate those well-sought-after companies.” 

Ivan Spector, president, TMA

“They [the customer] want the latest video camera, door locks, but at the same time they don’t want to have 50,000 apps. They want simplicity.” 

Celia Besore, executive director, TMA

“Really what we need are salespeople who can ask better questions: what’s the problem we’re trying to solve? What is it that they [the customer] is trying to accomplish? Not just be so product oriented but solution oriented.” 

Gretchen Gordon, president, Braveheart Sales Performance

“One of the strategies we use is to let citizens know how a policy like verified response, which means that it confirms some criminal or attempted criminal activity before the police will respond, will affect them.” 

Stan Martin, executive director, SIAC

“Almost all the features that we do in our panel, all the technologies that we put in there, are a direct result of listening to our customer’s feedback.”

Jeremy Mclerran, senior director of marketing at Qolsys Inc.

“ … there’s DIY and DIT, “do it together,” and I think dealers are figuring out how that’s going to work … customers are taking some responsibility for their systems … I think the more that there is opportunity for the consumer to become aware of their security system and some of the features it delivers for them, whether it be convenience featured of peace of mind features, the more they’re willing to spend to add onto and grow, I think that will grow our entire industry.”

Mark Hillenburg, executive director of marketing, DMP

“On average, consumers spend four hours or more installing their DIY security system in the home, so the market tends to push toward ‘do it for me.’” 

Dina Abdelrazik, senior analyst, Parks Associates

“We [ESA] are launching an assessment exam which I think is something we’ve needed in the industry for a long time … because we have so many training courses, we have this vast array of test questions. So, we took all that information and put it together in a software package; we can actually have a technician take an exam, and that will give us the information we need to understand where their strengths are from a technical standpoint and where their weaknesses are. And, then we can develop a roadmap for the member to put that technician on a path to improve their weaknesses and maybe even accentuate their strengths.” 

Merlin, Guilbeau, executive director, ESA

“One of the great things around the smart home being more common and more useful is it brings a lot of awareness. It wasn’t too long ago, we’d have to explain to a client or prospective client what was possible with their system; whereas now, people understand you could control your lights with your phone. You can decide whether or not that’s of interest to you.” 

Mike Jagger, president, Provident Security 

“On the commercial side, it’s really all about cameras; it’s really about video and everything that video can do … that’s not just driven by market demand, but it’s also driven by legislation and local governance.” 

Steve Firestone, president, Select Security 

 

ESX to welcome Paws and Think therapy dogs to showroom floor

Well, well, well … looks like we finally know “who let the dogs out!”
 - 
05/29/2019

INDIANAPOLIS—Back in July of 2000, Baha Men released the song “Who Let the Dogs Out?” that quickly climbed the charts to reach a spot on the Top 40 list in the United States.

DMP's Virtual Keypad Access wins ESX 2018 TechVision Challenge

Two other DMP offerings win ESX Innovation Awards this year
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06/27/2018

NASHVILLE, Tenn.—DMP recently announced that it received the ESX TechVision Challenge award for its Virtual Keypad Access, bringing the company its second TechVision Challenge award in two years.

ESX announces 2018 Innovation Awards winners

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05/30/2018

IRVING, Texas—ESX today announced the Innovation Awards winners for 2018, a recognition for outstanding products and services that drive the electronic security and life safety industry forward.

ESX closing keynote panel to focus on school safety

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05/10/2018

NASHVILLE, Tenn.—ESX will focus its final Main Stage session on enhancing school security during the Closing Keynote Luncheon, starting at 12:15 p.m. on Friday, June 22. A mixed panel comprised of industry representatives will address the recurrence of violence in U.S. schools, and ways to make learning environments safer for children.

ESX announces 2018 educational program

Show to build off of successful elements from 2017 show
 - 
01/24/2018

NASHVILLE, Tenn.—ESX recently announced its lineup of educational sessions for the 2018 conference, to be held here June 19-22, including sessions on the latest smart home devices and the most disruptive technologies for the commercial market.

ESX 2018 registration is open

 - 
Wednesday, November 1, 2017

In mid-October, ESX opened registration for ESX 2018, to be held in Nashville, Tenn., June 19-22. “To open the event to even more industry professionals, ESX is launching registration with budgeting season in mind,” the announcement read.  

"It takes people to drive profits," ESX chairman George De Marco said in a prepared statement. "At a time when market competition has never been fiercer, it's important to invest in your people—to fuel their development. Launching registration early allows business owners and management to plan for ESX, while in budgeting mode. I urge you to think hard about professional development programming for you and your team — I'm confident there's no other event that can deliver the same impact to your business."

Additionally, ESX is currently offering its full-access Premium Pass at $199. The event will feature new technologies, perspectives ideas and best practices relevant to electronic security and life safety companies.

According to the announcement, “Educational programming will address such topics as: building sales teams, increasing leads, driving profits with doorbells, cameras and door locks, tracking top KPI's, customer care programs, creation cost analyses, organic vs. acquisition growth, disruptive technologies, cyberattacks, attracting and retaining operators, and more.”

ESX announces speaker for Public Safety Luncheon

Criminal defense attorney to look at role of digital forensics in the courtroom
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04/28/2017

NASHVILLE, Tenn.—ESX, which is at the Music City Center here June 13-16, announced the main stage speaker for its Public Safety Luncheon: Miles Brissette, a senior criminal trial attorney based in Fort Worth, Texas, who will look at how video surveillance evidence in the courtroom impacts criminal and civil cases.

FBI chief Celestini to speak about cybersecurity at ESX

ESX Public Safety Luncheon featured speaker is senior executive FBI representative to the NSA and U.S. Cyber Command
 - 
05/18/2016

FORT WORTH, Texas—FBI Section Chief Philip Celestini will be the featured speaker for the ESX Public Safety Luncheon on June 9, ESX organizers announced today.

ESX announces competitors for 2016 TechVision Challenge

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05/13/2016

FORT WORTH, Texas—ESX announced the 10 companies, all ESX Innovation Award Winners, that will face off with in this year’s TechVision Challenge for the title of ESX’s “Best in Show.”

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