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'Last big bite' in fight against false dispatches

SIAC director says alarm industry needs to step up and properly train customers
 - 
10/10/2012

YARMOUTH, Maine—A conversation at the 2012 Electronic Security Expo in Nashville reminded Ron Walters just how far the alarm industry has to go on the home front to reduce false dispatches.

Telguard kit upgrades 2G communicators facing ‘sunset’

Commercial units can be converted to 3G/4G while preserving UL certifications
 - 
09/26/2012

ATLANTA, Ga.—Telguard, a provider of wireless alarm monitoring solutions, has rolled out a conversion kit that allows dealers to upgrade their commercial 2G cellular communicators to 3G/4G without voiding UL certifications at the installation site.

Putting the Vivint sale in perspective

Michael Barnes and George De Marco on the $2 billion valuation of Vivint, whether its growth plans are realistic, and its plans for expansion into commercial security
 - 
09/19/2012

YARMOUTH, Maine—News today that the Blackstone Group, a $180 billion private equity firm, will acquire home automation and security company Vivint in an agreement worth more than $2 billion is another “huge shot of support for the industry,” Michael Barnes, founding partner of Barnes Associates, a consulting and advisory firm that specializes in the security alarm industry, told Security Systems News.

‘Make sure mobile is part of the solution you offer’

Industry experts say mobile apps must be part of a successful security business today
 - 
09/07/2012

A smart revolution quietly occurred this year—one that’s dramatically changing the security industry.

As of February, a Nielsen report showed, about half of all Americans with mobile phones—49.7 percent—now own smartphones. And the number of smartphone owners is rapidly growing.

Going mobile

The changing PERS market presents opportunities, challenges for central stations
 - 
07/25/2012

America’s elderly population is increasing and is becoming increasingly mobile, with health care technology advancing in lock step. That fact hasn’t been lost on the monitoring world, which is gearing up for new revenue opportunities that will accompany the growth of personal emergency response systems (PERS) and mobile PERS devices.

RMR Capital Group launches at ESX

New lender’s sweet spot is $150k to $500k
 - 
07/11/2012

ST. LOUIS PARK, Minn.—Saying there’s a “glaring need for capital” among small and mid-sized alarm companies, another new lender has entered the security space: RMR Capital Group.

Telguard offers dealers incentive to go to 3G

Protection from ‘2G sunset’ worth up to $25 per unit
 - 
07/11/2012

ATLANTA—Telguard Corp. is backing its call for alarm companies to prepare for the “2G sunset” with a $5 million program that gives dealers up to $25 for every 2G cellular communicator they replace with a Telguard 3G/4G product.

Change from ‘protection to connection’ driving values

But RMR, well-managed costs and low attrition remain ‘key metrics’ for success, a panel at ESX says
 - 
07/03/2012

NASHVILLE—Connected services are changing the industry and creating new business opportunities but are also posing some challenges, such as enticing telecom and cableco players into the market, a panel of industry experts said at the Electronic Security Expo here last week.

Technology still top challenge for alarm companies, new ESA president says

John Knox takes helm amid advances that are reshaping the industry
 - 
07/03/2012

NASHVILLE, Tenn.—Competition from telecoms and cablecos is drawing a lot of attention in the security world, but keeping pace with technology is still the biggest challenge facing alarm companies, new ESA President John Knox said at the Electronic Security Expo.

ASAP to PSAP: Full speed ahead

 - 
Tuesday, July 3, 2012

For central stations wondering if they’ll ever be part of ASAP to PSAP, there was good news from ESX 2012: Progress continues to be made.

Show attendees got an update on the protocol at a seminar led by Mark McCall of United Central Control, Glenn Schroeder of the Security Network of America, Pam Petrow and Anita Ostrowski of Vector Security, and Melissa Courville of DICE Corp.

While ASAP might not be advancing fast enough to satisfy everyone in the industry, the panelists in Nashville listed a number of bullet points that detailed the gains. Among them:

—A CSAA-owned message broker is up and running at the National Law Enforcement Telecommunications System (Nlets) facility in Arizona. The server acts as a scrubber for transmissions being forwarded from monitoring companies to public safety answering points.

—A trademark process has been completed to certify the ASAP name and logo.

—ANSI version 3.3 of the protocol is currently live in Richmond, Va., and it is scheduled to go online in other pilot project locations by the end of the year.

—ASAP leaders have expanded their outreach to the PSAP community in 2012, with presentations to groups including the Texas Police Chiefs Association and the Los Angeles Sheriff’s Department.

The three municipalities involved in the pilot project—Richmond, Va., York County, Va., and Houston—are scheduled to be joined soon by Tempe, Ariz., and James City County, Va. On the monitoring side, Alarm Detection Systems and ADT are in line to join pilot participants Vector Security, UCC and Monitronics.

McCall, director of information technology and facility security officer at UCC, told the seminar audience that central stations planning to become part of ASAP may find that the requirements “are a little bit more than what your operation is used to now.”

“Remember what we’re connecting to,” he said, referring to Nlets. “We’re connecting to the same network that every police department, every fire department and every emergency agency is connected to. Nlets is responsible for the integrity of that network, and for us as an industry to play in their sandbox, we have to meet their security requirements.”

On the plus side, most of those concerns were alleviated with the deployment of the message broker, McCall said. Other ASAP issues involving the preparation of automation vendors and CAD providers are being addressed, and the CSAA is creating a new website—www.asaptopsap.org—to keep interested parties informed.

“The materials are continually being added to and the CSAA will let everyone know when [the information] is ready for public consumption, as it will be sending out ASAP-dedicated email blasts to confirmed charter members at that time,” said Courville, co-chairwoman of the ASAP to PSAP Outreach Committee.

In the interim, she said inquires about the protocol should be addressed to Becky Lane (membership@csaaintl.org) or Monique Talbot (communications@csaaintl.org) at the CSAA.

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