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Acadian Monitoring Services

SSN News Poll: Readers debate central station of future

Readers say business as usual is not an option. Nontraditional services expected to play larger role
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09/03/2014

YARMOUTH, Maine—Though central stations will always hang their hat on the value of their core monitoring service, their transformation into hubs of more than just alarm signals is well underway.

Acadian Monitoring offers services presentation

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01/21/2014

LAFAYETTE, La.—Acadian Monitoring Services has released a “Spotlight of Services” dealers can use to show the technologies and services they offer to potential customers, the company announced recently.

AT&T rolls out mPERS unit

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Wednesday, December 11, 2013

AT&T has officially launched its mobile PERS unit, called the EverThere, a small wearable unit manufactured by Numera Libris. The device automatically detects falls, has two-way emergency calling, and will deliver both enterprise and direct-to-consumer solutions.

Chris Penrose, SVP, AT&T, emerging devices, shed some light on AT&T's plans for channeling the product to market. “In terms of end-users, unlike traditional PERS, which target individuals in their 80s, this mobile solution would offer true independence and freedom for the healthy aging population as well as those living with chronic conditions.”

For me, AT&T’s announcement has a touch of synchronicity.  For something of a niche offering, mPERS has come up quite a bit over the past two weeks, the topic surfacing in conversations with Josh Garner, CEO of AvantGuard Monitoring, and Kristin Hebert, dealer relations at Acadian Monitoring Services, who both said their companies have made strides with the fledgling offering. Though traditional units still comprise about 90 percent of their PERS account bases, the gains do represent some modest traction for a market that was essentially a non-starter some three or four years ago.

Unlike the market for traditional PERS, which consensus says is poised to explode, mPERS tends to have a few more skeptics. A common critique I hear about mPERS is that if you’re pitching the product to a healthy, ambulatory, active senior demographic, that very same demographic, by virtue of being healthy, ambulatory and active, will see no reason to pay for the unit. Another position I encounter is that cell phones, in all their ubiquity, have all but usurped the value of mPERS units.

This second point is worthy of consideration, but as AT&T’s device illustrates, the automated response provided by certain mPERS units or even professionally monitored mobile apps offers some differentiation.

As always, time will tell whether mPERS adoption will be buoyed along with traditional PERS, as the latter makes its projected rise in the market. As these markets become more valuable, I’ll be interested to see how some of the central stations fare as competition proliferates, both in the industry and outside of it.

IP forwarding services seeing greater demand

As IP panels proliferate, central stations are finding more reasons to have their own IP addresses—and to resell individual IP addresses to their dealer base
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08/27/2013

YARMOUTH, Maine—As the IP revolution continues to reshape the alarm industry, those in the monitoring space are finding some non-traditional ways to boost RMR and improve operations in an increasingly IP-centric world.

Battlefield PERS: Readers break down outlook for security

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03/20/2013

YARMOUTH, Maine—The market for personal emergency response systems is rapidly expanding, but can security companies looking for a share expect to compete with home health-care providers?

Acadian Monitoring Services launches smartphone app

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03/18/2013

LAFAYETTE, La.—Acadian Monitoring Services, a provider of fire and security monitoring systems, is launching a smartphone app, the DICE Matrix app suite, for its dealers’ clients, according to a company statement.

As POTS lines continue to disappear, alternatives proliferate

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09/09/2011

LAFAYETTE, La.—Multi-site central station monitoring company Acadian Monitoring Services on Aug. 26 announced a new partnership with life safety solutions supplier Interlogix to provide what the two companies call a reliable IP answer to communications without POTS lines.