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Bruce Mungiguerra

Monitronics changes its name

Company to become more visible to consumers through marketing campaign

DALLAS—Monitronics on Sept. 30 announced a rebranding, changing the company name to MONI and rolling out a new marketing effort.

Monitronics selects TSP

PowerSeries Neo offers flexible, wireless platform with PowerG Technology

DALLAS—Monitronics selects DSC PowerSeries Neo platform and the DSC Touch smart panel for its authorized dealer program, Tyco Security Products announced in mid-May.

Alliance Security wins Mission 500 award


LAS VEGAS—Mission 500 named Alliance Security as the winner of its Corporate Social Responsibility award at the Security 5/2K Awards Ceremony on April 7 here, during ISC West 2016.

Monitronics partners with WAVE Electronics


DALLAS—Monitronics partnered with WAVE to bring new distribution services for its dealers.

Monitronics prefers

Wednesday, January 20, 2016 will continue to be the preferred supplier of smart home technology for Monitronics and its dealers, announced today.

“We are committed to giving our customers and dealers the best technology options available and our renewed partnership with positions us to continue to capitalize on the rapidly growing smart home and home automation services category,” Bruce Mungiguerra, SVP of Operations for Monitronics, said in a prepared statement.

“’s partner services are also key to efficiently supporting and managing accounts across our dealer programs, and help deliver the exceptional customer experience that is so important to our business,” Mungiguerra said in the release.’s Partner Services Platform offers customer acquisition programs, streamlined installation apps, remote troubleshooting and support capability, and business advice.

Steve Trundle,’s president and CEO, said in the statement, “We place great value on our long-term strategic partnership with Monitronics and we are excited to reaffirm our commitment going forward so that we can each provide great services to the leading independent security dealers in North America.”

Monitronics moved

Wednesday, August 5, 2015

Eighty-seven percent of Monitronics’ 1,100 employees were fully moved into the company’s new campus by the end of July (photo of new facility on left). Now all that’s left is to move the central station, which will happen around the beginning of Q4 this year, according to Bruce Mungiguerra, Monitronics’ SVP of operations. I caught up with Mungiguerra recently to hear about how the move went.

“Obviously, moving a thousand people … is never an easy task,” Mungiguerra said. “Providing … the service to our customers without a hiccup was the important part. So, we staggered the move on a weekend-by-weekend basis.”

In these weekend time windows departments, like customer care, tech support, and dealer development, were guided by identified “move captains.” Moving groups department-by-department made the move easier, Mungiguerra said.

I’ve heard a lot about the move over the past several months. I remember talking with Mungiguerra earlier this year about what the move would add to the company’s culture. Here’s a story on that. Not too long ago, when I was at ESX I heard more about it from the company’s dealer sales and marketing coordinator, Bre Otero. "It'll be great to have everybody back in one building," Otero told me.

Now, the bulk of the move is finished. Mungiguerra, when I spoke with him recently, said he was surprised at how smoothly the process went, always waiting for the unexpected to happen—but it never did.

“I don’t think we could have even anticipated that it went as well as it did,” said Mungiguerra. “[I] couldn’t be happier with how the entire company pulled together to make it as successful as it was.”

Monitronics partners with NASCAR Team


CONCORD, N.C.—Monitronics and the Leavine Family Racing shop, a NASCAR Sprint Cup Series race team, have partnered to get the shop up and running again after an early May fire damaged the facility.

Monitronics moves to bigger, unified facility

Bruce Mungiguerra: Move adds to company culture

DALLAS—Monitronics is moving to a new facility in July, combining three separate buildings in the Dallas area under one roof. It’s a move that will improve company culture, Bruce Mungiguerra, SVP of operations, told Security Systems News.

Monitronics promotes Mungiguerra


DALLAS—Monitronics International promoted of Bruce Mungiguerra from VP of operations to SVP of operations.

Monitronics launches electronic contract tool for dealers


DALLAS—Following a pilot phase, Monitronics International is making its electronic “eContract” application available to its authorized dealers, according to a company statement.