Eighty-seven percent of Monitronics’ 1,100 employees were fully moved into the company’s new campus by the end of July (photo of new facility on left). Now all that’s left is to move the central station, which will happen around the beginning of Q4 this year, according to Bruce Mungiguerra, Monitronics’ SVP of operations. I caught up with Mungiguerra recently to hear about how the move went.
“Obviously, moving a thousand people … is never an easy task,” Mungiguerra said. “Providing … the service to our customers without a hiccup was the important part. So, we staggered the move on a weekend-by-weekend basis.”
In these weekend time windows departments, like customer care, tech support, and dealer development, were guided by identified “move captains.” Moving groups department-by-department made the move easier, Mungiguerra said.
I’ve heard a lot about the move over the past several months. I remember talking with Mungiguerra earlier this year about what the move would add to the company’s culture. Here’s a story on that. Not too long ago, when I was at ESX I heard more about it from the company’s dealer sales and marketing coordinator, Bre Otero. "It'll be great to have everybody back in one building," Otero told me.
Now, the bulk of the move is finished. Mungiguerra, when I spoke with him recently, said he was surprised at how smoothly the process went, always waiting for the unexpected to happen—but it never did.
“I don’t think we could have even anticipated that it went as well as it did,” said Mungiguerra. “[I] couldn’t be happier with how the entire company pulled together to make it as successful as it was.”