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ESX 2014 draws more than 2,000 security professionals

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07/29/2014

IRVING, Texas—ESX 2014, held in June in the Music City Center of Nashville, drew more than 2,000 professionals and 200-plus exhibitors, according to a news release from the Electronic Security Association.

CSAA considers nationwide licensing bill

Bill would make licensure process less of a financial and logistical hassle for central stations
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07/23/2014

VIENNA, Va.—Concerned about the burden of inconsistent licensing across state lines, the Central Station Alarm Association's Contract Monitoring Council is measuring industry attitudes toward a bill that would seek to address several licensing-related challenges.

CSAA EVP Steve Doyle to retire

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07/09/2014

VIENNA, Va.—Steve Doyle, executive vice president of the Central Station Alarm Association, an organization he has led for 22 years, will retired in October, according to a CSAA news release.

COPS Monitoring wins CSAA central station of the year award

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07/08/2014

VIENNA, Va.—The Central Station Alarm Association has named COPS Monitoring the winner of the CSAA 2014 Excellence Award for central station of the year, according to a new release. The honor was bestowed at ESX 2014 in Nashville, Tenn.

New door-knocking scams prompt ethics code revisions

ESA revises its code of standards to specifically prohibit posing as a ‘preferred monitoring company’ for alarm manufacturer
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06/25/2014

NASHVILLE—ADT says unscrupulous door-to-door sales reps have some new scams and the Electronic Security Association has updated its code of ethics to specifically ban them.

Talking keypads and panels with Brandon Savage

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06/11/2014

NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school’s entrepreneur of the year award for his startup company, SafeHome Security.

San Diego central earns Five Diamond Certification

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Wednesday, April 16, 2014

Alarm Relay, a UL-listed alarm monitoring company based in San Diego, became the latest central station to earn Five Diamond Certification from the Central Station Alarm Association, the company recently announced. Fewer than 200 central stations in the country have the certification.

Among the most rigorous requirements for completing the Five Diamond program include the commitment to random inspections by a nationally recognized laboratory, such as FM Global, Underwriters’ Laboratories or InterTek/ETL, and central stations must also comply with quality criteria standards developed by those same organizations.

Five Diamond Certification also testifies that 100 percent of central station operators at a given company have been certified through the CSAA online training course, which covers all phases of central station communications with law enforcement, customers, and fire and emergency centers.

For an operator to achieve certification, they must demonstrate (among other things) proficiency in alarm verification, which helps reduce false dispatches, and in communications with Public Safety Answering Points.

That latter requirement is bound to be vitally important as central stations around the country forge more partnerships with PSAPs, allowing the ASAP to PSAP program to expand. 

Verified alarm? Definitions vary

Does ECV or cross-zoning qualify as a verified alarm? CSAA, PPVAR work toward new comprehensive verification standard
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03/05/2014

HENDERSON, Nev. and VIENNA, Va.—It’s likely that a new comprehensive verification standard will surface sometime in 2014. The Central Station Alarm Association is in the process of developing such a standard for all manner of verified alarms, and the Partnership for Priority Video Alarm Response, since its inception, has been gathering best practices toward that end.

Digital Life, Imperial Capital join PPVAR

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Wednesday, January 15, 2014

Several organizations recently joined PPVAR’s growing membership roster, but two of the new additions are particularly striking. Digital Life, a home management platform from AT&T, is now on board, according to Keith Jentoft, an industry liaison for PPVAR. This comes about seven months after Digital Life earned CSAA Five Diamond certification.

Investment bank Imperial Capital also joined the organization. This is doubtless an interesting development as well, with Imperial being the organization's first member from the private investment side. In a certain sense, an investment bank showing interest in video verified monitoring seems unsurprising, given signs of the technology's more mainstream direction, plus the technology’s ability to drive higher average revenue returns per customer. Additionally, when a private investment bank allies itself with a best-practices organization, it suggests their interest in the value proposition runs fairly deep.

The group also added The Illinois Alarm Association and the Michigan Association of Police Chiefs as members—both organizations the likes of which we've become more accustomed to seeing engage with PPVAR, an organization focused on pooling knowledge from members in both public and private sectors.

As PPVAR forges ahead toward its goal of written standards for video verification, I’ll be keen to see what kind of bearings its new members have on the organization’s direction. Will the addition of Digital Life compel other cablecos and telecoms to join? And with respect to Imperial Capital, I’m curious to see what kind of role they play in promoting PPVAR’s cause. Will their membership generate further interest in video verification from other private investment groups?

The organization is convening in the coming days, Jentoft said. After they do, I hope to get a clearer picture of where the organization is at this stage of the process.

New role for Jay Hauhn

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Wednesday, October 23, 2013

Jay Hauhn, chief technology officer and VP of industry relations at Tyco Integrated Security, has been named president of CSAA. The announcement was made at the organization’s recent annual meeting in Quebec City. Hauhn, who most recently served as vice president for the organization, assumes the role held by Robert Bean, whose term expires this year.

Hauhn is actively involved in several industry organizations. Since 2011, he has served as chairman of the board at The Security Industry Association, a role in which he has executive responsibility for all interaction with industry associations, regulatory agencies and state and federal governments. His current term as Chairman of the Board at SIA ends this year.

Hauhn also sits on the board of directors at the Security Industry Alarm Coalition, and he is chairman of the Electronic Security Association’s government relations committee.  

I’m scheduled to speak with Hauhn later this week about his expanded role at CSAA. In that interview, I’ll discuss some of Hauhn’s short- and long-term ambitions as the newly minted leader of the organization.

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