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CMS joins ASAP


LONGWOOD, Fla.—Criticom Monitoring Services went live with ASAP to PSAP program in mid-October, starting with the city of Richmond, Va.

New leadership brings new approach to CSAA education

Association hosts session on industry businesses and health care

SONOMA, Calif.—At its first annual meeting with new leaders Jay Hauhn and Pam Petrow, the CSAA agenda included educational topics that directly affect central station business operations and products, such as the Affordable Care Act.

Shannon Woodman joins CSAA executive committee


SEATTLE—Shannon Woodman, COO of Washington Alarm, based here, has joined the CSAA Board of Directors’ Executive Committee.

Vivint latest big player to go ASAP

Company hopes to encourage more PSAPs

PROVO, Utah—Vivint in late September started planning its ASAP to PSAP adoption.

CSAA meeting draws crowd

Wednesday, September 9, 2015

More than a month in advance, CSAA’s hotel block for its annual meeting sold out. Talking with Elizabeth Lasko, the organization’s VP of marketing and communications, this booking was faster than in previous years and AHJ presence alongside expanded educational sessions might be why. The meeting will be held in Sonoma, Calif., Oct. 10-14.

“We are pleased to have sixteen representatives from AHJ organizations attending, our largest representation in several years,” Lasko said, which includes Chiefs of Police, State Fire Marshall and Sheriff organizations. These groups have time both by themselves and with the CSAA members, she said. “They’ve got their own unique challenges that they want to alarm industry to be aware of, and we’re working hard to build those relationships.”

“We think that we’ve done a good job listening to the members who said they want to see a ramped-up education program,” Lasko told me. “[Members have] responded by signing up early and in high numbers.”

The meeting has three featured speakers, covering topics such as cybersecurity as it pertains to alarm monitoring, and understanding different people and personalities. Lasko also pointed to a session on understanding what current health care trends mean for employers as a key benefit for attendees.

There is still space for more attendees at the meeting; they would just need to make other hotel accommodations.

Vector takes on 17,000 new customers

Wednesday, September 2, 2015

PITTSBURGH—Vector Security has acquired Pelican Security Network Inc., a regional alliance of independent life safety and security services providers, fire protection companies, alarm dealers and systems integrators based in Baton Rouge, La.

The employees and more than 17,000 Pelican customers merged with Vector Security on Sept. 1, according to a prepared statement from Vector.

Amy Varisco will lead the newly formed Gulf District, which includes the Pelican Security Network of companies, for Vector Security, according to the company.

“In Vector Security, we have found the perfect company to transition our valued customers,” said Louis J. Resweber, Pelican president and COO. “We have been impressed with Vector Security, watching as they grow and provide exceptional service to their customers, all with a focus on the regional support that communities want and need. I am confident that Vector Security will provide the quality products and customer service our customers have come to expect from Pelican Security Network since 1998.”

Pam Petrow, recently named CSAA president and Vector CEO,  “We look forward to introducing the Vector Security brand to the Louisiana, Texas and Mississippi markets as we focus the company growth across these regions in the coming months.


ADT goes live with ASAP

Other large nationals expected to follow suit

BOCA RATON, Fla.—ADT has joined the ASAP to PSAP program, which will cause a positive chain reaction for the program, increasing its prevalence nationwide, according to Jay Hauhn, CSAA executive director.

Many manners of monitoring

Third-party, proprietary, cloud: What’s the difference?

YARMOUTH, Maine—Central station monitoring comes in a variety of flavors. What’s the difference between an installing company that does its own monitoring and a proprietary central station? Are third party and wholesale synonymous? What about new cloud technology that some say will usher in new categories of central station monitoring? In an effort to sort out the differences, Security Systems News turned to CSAA president Jay Hauhn.

Fire services trump alarm industry at NFPA vote

NFPA motion 72-8 passes, with implications on central stations

CHICAGO—A recent NFPA vote that may result in restriction for central stations on matters of fire alarm monitoring should serve as a wake-up call to the security industry to be more involved with the National Fire Protection Association, according to Kevin Lehan, executive director of the Illinois Electronic Security Association.

New tech, like the cloud, coming to central stations

Wednesday, July 15, 2015

Even a few weeks past it, I’m still thinking about ESX and what resonated with me about some of the panels. One in particular, “Central Station Technology—The Latest and Greatest,” has kept me thinking.

Panelists included Jay Hauhn, CSAA’s executive director, Jens Kolind, VP of external partnerships for IBS, and Chris Larcinese, cloud-based services market manager in the Americas for Bosch Security Systems. Joe Miskulin, proprietary central station manager for State Farm, served as the moderator.

First off, Kolind brought up the cloud. He said it brings certain technological efficiencies, such as when upgrading systems or not needing as big an IT staff on hand.

Hauhn said, “The promise of cloud is quite attractive.” This is especially true for proprietary centrals, he said, and predicted the number of proprietary monitoring centers would increase.

An attendee asked about the risks of using the cloud. Jens answered, saying that there is a larger risk of a data breach. Those looking to the cloud should make sure that the cloud provider is encrypting important information, he said.

The panel addressed two interesting sides to the technology coin; what is on the upcoming horizon, and what might be sunsetted.

Larcinese pointed to “wearables” as an emerging technology.

According to Hauhn, new entrants should be the ones to look out for; it is movement’s like DIY or the smart home that will define what is going to be monitored in the future.

This begged the question: what kind of weight does a self monitored dispatch carry? Hauhn said it’s very credible, the home owner might have a better idea of who should or shouldn’t be in that house than the operator.

The ASAP to PSAP is also an emerging trend. Hauhn said that program is cloud-friendly.

As toward what technology might be sunsetted soon, Kolind said the age of IP might inhibit the end of the traditional receiver.