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Protection 1 goes live with ASAP program

Pam Petrow, CSAA VP, says local advocacy will be key to getting more PSAPs—and central stations—on board
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08/20/2014

ROMEOVILLE, Ill.—Protection 1, a security company whose monitoring arm is CMS, is the latest central to go live with the Automated Secure Alarm Protocol program, according to an announcement from the CSAA.

Does GIS have a future in monitoring?

The industry’s mobile trajectory could make Geographic Information Systems into a broader trend, industry watcher says
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08/06/2014

LONGMONT, Colo.—On the central station side, effective and timely use of information can make the difference between a better or worse outcome. It’s within this discussion that a tool like Geographic Information Systems, or GIS, can look like a difference maker, both for central stations and subscribers, Tim Auen, director of mobility products at Intrado, a provider of emergency communications infrastructure, told Security Systems News.

ESX 2014 draws more than 2,000 security professionals

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07/29/2014

IRVING, Texas—ESX 2014, held in June in the Music City Center of Nashville, drew more than 2,000 professionals and 200-plus exhibitors, according to a news release from the Electronic Security Association.

CSAA considers nationwide licensing bill

Bill would make licensure process less of a financial and logistical hassle for central stations
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07/23/2014

VIENNA, Va.—Concerned about the burden of inconsistent licensing across state lines, the Central Station Alarm Association's Contract Monitoring Council is measuring industry attitudes toward a bill that would seek to address several licensing-related challenges.

CSAA EVP Steve Doyle to retire

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07/09/2014

VIENNA, Va.—Steve Doyle, executive vice president of the Central Station Alarm Association, an organization he has led for 22 years, will retired in October, according to a CSAA news release.

COPS Monitoring wins CSAA central station of the year award

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07/08/2014

VIENNA, Va.—The Central Station Alarm Association has named COPS Monitoring the winner of the CSAA 2014 Excellence Award for central station of the year, according to a new release. The honor was bestowed at ESX 2014 in Nashville, Tenn.

New door-knocking scams prompt ethics code revisions

ESA revises its code of standards to specifically prohibit posing as a ‘preferred monitoring company’ for alarm manufacturer
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06/25/2014

NASHVILLE—ADT says unscrupulous door-to-door sales reps have some new scams and the Electronic Security Association has updated its code of ethics to specifically ban them.

Talking keypads and panels with Brandon Savage

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06/11/2014

NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school’s entrepreneur of the year award for his startup company, SafeHome Security.

San Diego central earns Five Diamond Certification

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Wednesday, April 16, 2014

Alarm Relay, a UL-listed alarm monitoring company based in San Diego, became the latest central station to earn Five Diamond Certification from the Central Station Alarm Association, the company recently announced. Fewer than 200 central stations in the country have the certification.

Among the most rigorous requirements for completing the Five Diamond program include the commitment to random inspections by a nationally recognized laboratory, such as FM Global, Underwriters’ Laboratories or InterTek/ETL, and central stations must also comply with quality criteria standards developed by those same organizations.

Five Diamond Certification also testifies that 100 percent of central station operators at a given company have been certified through the CSAA online training course, which covers all phases of central station communications with law enforcement, customers, and fire and emergency centers.

For an operator to achieve certification, they must demonstrate (among other things) proficiency in alarm verification, which helps reduce false dispatches, and in communications with Public Safety Answering Points.

That latter requirement is bound to be vitally important as central stations around the country forge more partnerships with PSAPs, allowing the ASAP to PSAP program to expand. 

Verified alarm? Definitions vary

Does ECV or cross-zoning qualify as a verified alarm? CSAA, PPVAR work toward new comprehensive verification standard
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03/05/2014

HENDERSON, Nev. and VIENNA, Va.—It’s likely that a new comprehensive verification standard will surface sometime in 2014. The Central Station Alarm Association is in the process of developing such a standard for all manner of verified alarms, and the Partnership for Priority Video Alarm Response, since its inception, has been gathering best practices toward that end.

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