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Are you getting all you can out of your dispatchers?

 - 
Wednesday, December 5, 2012

Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and the satisfaction of a job well done.

CSAA honors Ed Bonifas and Bud Wulforst

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11/06/2012

VIENNA, Va.—Ed Bonifas, immediate past president of the Central Station Alarm Association, recently received the 2012 Stanley C. Lott Award, the group’s top honor. Bud Wulforst, a past president of the CSAA, received the President’s Award.

2G sun starting to set in Arizona

 - 
Wednesday, October 24, 2012

Looking for signs of the 2G sunset? Don’t blink.

That was the message today from Telguard’s Shawn Welsh, who notified CSAA members via the group’s ACCENT email service that AT&T has begun to pull the shade on Arizona’s Pinal and Gila counties.

ADS acquires Golden Triangle

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10/11/2012

NASHVILLE, Tenn.—ADS Security announced today it has acquired the accounts and related assets of Golden Triangle Security Alliance in Columbus, Miss., according to a company statement.

Pro 1 plans to expand I-View to include hosted video

CEO Don Young sees service eventually migrating to residential space
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10/10/2012

ROMEOVILLE, Ill., and LAS VEGAS—Protection 1 officially introduced I-View Now, its new cloud-based video verification service, a few weeks ago at ASIS. But Pro 1’s Don Young is so convinced that it’s going to be a winner, he’s planning to expand the offer to include hosted video by the end of the year.

'Last big bite' in fight against false dispatches

SIAC director says alarm industry needs to step up and properly train customers
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10/10/2012

YARMOUTH, Maine—A conversation at the 2012 Electronic Security Expo in Nashville reminded Ron Walters just how far the alarm industry has to go on the home front to reduce false dispatches.

Help the CSAA track trends in monitoring

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Wednesday, September 26, 2012

What are central stations doing to keep up with times—and the competition—when it comes to technology, reducing false alarms and other issues of importance to the industry?

The Central Station Alarm Association would like to know.

Jensby back in industry at San Jose-based RFI

 - 
09/12/2012

SAN JOSE, Calif.—Mary Jensby, formerly central station and data entry director for Monitronics, has been named call center director at RFI Communications & Security Systems, an integration and monitoring company based here.

Tweet smart: Cashing in on social media

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Wednesday, September 12, 2012

You don’t have to look very hard to find an alarm company that isn’t keeping pace with technology. It can be difficult to stay on top of the latest and greatest, and some people are reluctant—or even defiant—when it comes to saying goodbye to the tried and true in favor of the Next Big Thing.

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