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iControl woos app developers

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Wednesday, July 24, 2013

This week, iControl Networks, the software platform used by ADT’s Pulse, and a number of cable companies, including Comcast's Xfinity Home, Time Warner Cable's IntelligentHome and Rogers Smart Home Monitoring, announced that it’s launching an Android App Partner Program, called the “FastTrack App Partner Program.”

It’s an initiative that will “allows Android apps to be easily and quickly certified compatible with touch screens that support the iControl Converge deployment solution, which powers leading home solutions,” iControl said.

In a prepared statement, Jason Domangue, iControl's VP of ecosystem development, said that program opens a new distribution channel for app developers. "FastTrack makes it easy and seamless for app developers to team with leading cable service providers for in-home distribution, and increases comfort and convenience for consumers by providing unique, innovative apps tailored for the smart home."

IControl announced the first five members of the partner program: Life360, which provides location and communication for families; MapQuest, which provides maps and traffic information; News Republic, which provides customizable global news alerts; TuneIn, which provides online radio and music streaming, and the Weather Channel, which provides detailed forecasts and future radar.

An app developers kit is available on the company’s website. “Certified applications will live in iControl's marketplace and become accessible to millions of consumers around the globe,” the company said.

Time Warner going retail with IntelligentHome

The company is offering the home security/home management product in its stores nationwide
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06/19/2013

NEW YORK—Time Warner Cable is joining the new trend of retailing home security by offering IntelligentHome, its home security/home management product, in its several hundred retail stores nationwide, according to Adam Mayer, VP of IntelligentHome.

Time Warner about to wrap up home security rollout

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Tuesday, June 4, 2013

I’ve been writing about IntelligentHome, Time Warner Cable’s home security/home automation product, since it launched in a few markets in 2011. Two years later, Time Warner is now announcing that the rollout of IntelligentHome should be complete by this fall.

Here’s what the company had to say in a news release today:
 

Time Warner Cable has announced that it will launch its home management and security system, IntelligentHome, throughout its Ohio and Wisconsin service areas in June, followed by New York City this fall. The upcoming launches will wrap up TWC’s rollout of the new product to all major markets in its service area.

Time Warner amped up the introduction of IntelligentHome this spring, launching it in Maine, Kansas City, Mo., South Carolina and all of North Carolina and also in San Antonio.

Time Warner describes IntelligentHome as “an easy-to-use wireless system that offers professional home security along with flexible features that allow customers to check in on their kids or pets, arm or disarm their security system, turn on a light or set the thermostat the way they like it—all via a smartphone, laptop or in-home touch screen.”

The product is professionally installed by Time Warner employees and also is professionally monitored.

How is the New York-based cableco liking security? I’ll be talking the company’s VP of IntelligentHome to learn more. Keep posted.

 

Time Warner launches home security in new market

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03/26/2013

SAN ANTONIO—Time Warner Cable is now offering IntelligentHome, its home security and management system, in greater San Antonio, according to an article from the San Antonio Business Journal.

Security providers early winners in home automation/home security space

But telecoms and cable companies also are ‘in it to win’ and shouldn’t be discounted, an industry analyst says
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05/29/2012

DALLAS—Security providers have a “first mover” advantage in home automation/home security right now, but the big telecoms and cable companies entering the space are serious competitors who may be game-changers in the future, according to a market research company analyst.

iControl/Time Warner Cable sell home security/home automation together

iControl: Telecoms good partners because they are ‘very, very focused’ on the space
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01/10/2012

PALO ALTO, Calif.—Software provider iControl Networks this week announced a new partnership with Time Warner Cable, in which Time Warner’s IntelligentHome security and home automation solution is being powered by iControl software.

Comcast ahead of curve in security space

Telecom led others in launching a home security/home automation option and will add Tucson to its markets this year
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01/04/2012

PHILADELPHIA—Many telecoms decided that 2011 was the year to launch a home security/home automation offering—Verizon, Time Warner Cable, Frontier Communications, AT&T and Cox Communications among them.
But Comcast, based here, was ahead of the curve, launching Xfinity Home Security in Houston in June 2010. The company, with millions of customers nationwide, has so far made the product available in other major markets around the country, and plans to launch it in Tucson, Ariz. sometime this year.

The Cable Guy goes pro as telecoms enter security space

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Wednesday, January 4, 2012

Watch out security industry! Here comes the new version of the Cable Guy—one that’s more likely to wear a suit and have a computer science background than be a rube who’s always late.

As the telecoms enter the security space at a fast and furious pace—I’ve recently written about the new home security/home automation offerings of Verizon, Time Warner Cable, Frontier Communications, AT&T, Cox Communications, and Comcast—the security industry has expressed confidence that small, professional security companies will outperform those giant companies when it comes to service.

That’s because the archetypal Cable Guy in everyone’s mind is someone who’s always late and barely seems to know what he’s doing. But as the telecoms offer new products such as professionally installed and monitored home security systems, they’re also creating new teams of professional Cable Guys to install and service those products, according to a recent The New York Times article.

Here’s more from the article, entitled “Today’s Cable Guy, Upgraded and Better-Dressed:”
 

“Long depicted as slovenly cranks who dodged growling dogs and tracked mud on the living room carpet, cable guys (and gals) these days often have backgrounds in engineering and computer science. That kind of training is now required — along with a new dress code for some, calling for button-down dress shirts and slacks — as cable companies and their telephone rivals try to lure customers and increase revenue with a suite of [new] products. ... That means added pressure for installers and new requirements for a job that traditionally appealed to high-school graduates looking for reliable blue-collar work. …

… Robert Kolb, a 33-year-old installation and service supervisor for Comcast’s Xfinity television, phone and Internet service, has a one-year certification in network engineering. He wore pressed slacks and a sporty fleece jacket on an Internet upgrade job in the Philadelphia suburbs recently, where he worked on a company-issued MacBook laptop and had a waterproof hand-held computer that could withstand a five-foot drop.

… To make sure he stays up to date, Comcast requires him and other installers to take classes at an in-house training facility known as Comcast University.

OK, the advent of the upgraded Cable Guy doesn’t mean that small professional security companies won’t still have a service edge with customers who continue to view them as their trusted security provider.

But I do think it shows that no security company should be complacent about the telecoms entering the market this time around—and that having professional, well-trained staff that provides excellent customer service is a key to success, no matter what size your company is.

 

Cox at home with security in Arizona

The telecom has joined the state alarm association and plans to launch in other markets in 2012
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12/21/2011

MESA, Ariz.—Cox Communications, one of the largest cable entertainment and broadband service providers in the country, has been offering a home security/home automation product in Tucson, Ariz., since last summer, and expects to launch it in additional markets in the new year, a company spokesman said.

2011: The Year of the Telecom

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Wednesday, December 21, 2011

The year is not quite over yet, but it’s clear that 2011 has earned a new name as far as security is concerned: The Year of the Telecom.

That’s because the year has been marked by at least five telecoms entering the security space. And those who have yawned and said, “What else is new? The telecoms have tried this before and failed,” had better take note. There are some indications the telecoms are doing things differently this time—for example, they’re teaming up with other professional security companies and joining industry associations.

Verizon led off in January, debuting its home security/home automation product at the Consumer Electronics show. After beta testing in New Jersey, it followed up in October by launching the product to its broadband customers nationwide.

While Verizon’s product is designed to be self-installed and self-monitored, it appears other telecoms are going with professionally installed and monitored products—and in some cases using professional security companies to do the installation and monitoring.

Cox Communications launched a home security/home automation product in Tucson, Ariz. this summer and is planning to launch in other markets in 2012.

Also in the fall, Time Warner Cable and Frontier Communications joined in by launching home security/home automation offerings in upstate New York, and Frontier also is experimenting with a security product in Pennsylvania .

Frontier, which tried going it alone previously a few years ago, is now partnering with professional security companies—with ADT for its New York offering, and with Protection 1 in Pennsylvania.

There’s also recent news that AT&T is creating a new Atlanta-based division to offer customers home security and home automation.

The Georgia Electronic Life Safety and Security Association (GELSSA) is urging AT&T to join that group and be a good, ethical participant in the industry. That’s what Cox has already done in connection with its Tucson launch, joining the Arizona Alarm Association and attending seminars.

In 2012, we’re likely to see more activity from these telecoms and maybe additional players jumping in. Will the telecoms turn out to be competitive players this time around? Only time will tell.

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